WWW.ONEFORALL.COM 31
Customer service
If you still have questions about the operation of your ONE FOR ALL 4
Digital universal remote and you could not find the answer(s) in the
trouble-shooting section, you may want to contact the customer service
department for assistance.
You may care to visit our internet-site:
www.oneforall.com
Our internet-site has many advantages:
- 24 hours access
- no waiting time
- page for Frequently Asked Questions
- info about the ONE FOR ALL product range
Before contacting us, by Fax, E-mail or Phone, make sure you
have the required information available by filling in the table
below.
What do we need to know before you contact us:
1. That you have the URC-7541/44 ONE FOR ALL remote
2. The date of purchase (..../..../....)
3. A list of your equipment/models/helpcodes(*): (see example below)
Helpcode(*) Device Brand Device Remote SET-UP(***)
model nr. model nr. code
3510805 TV Sony KVX-2950B RMT-V131B 0505 (example)
(***) To obtain the SET-UP CODE, please follow the blink back procedure
on page 8.
Type/model numbers can often be found in your equipment owner’s
manual or on the factory plate behind the device.
4. Then Fax, E-mail or Dial us:
In the UK: In Ireland:
e-mail : ofahelp@uebv.com (**) e- mail : ofahelp@uebv.com (**)
fax : +31 53 432 9816 fax : +31 53 432 9816
tel : 0808-1000306(*) tel : 1-800 553199 (*)
In Australia: In South Africa:
e-mail : ofahelp@uebv.com (**) e- mail : support@oneforall.co.za
fax : 03 9672 2479 fax : 011 298 2302
tel : 1-300 888298 tel : 0860 100551
tel : 011 298 2300
In New Zealand:
e-mail : ofahelp@uebv.com (**)
fax : (06) 878 2760
tel : 0508 ONE 4 ALL (663 4 255)
(*) When you call us you will be asked to enter your helpcode(s). You only
have to enter the helpcode(s) of those devices you have a problem with.
The helpcode is a 7-digit code, which defines the ONE FOR ALL-model
you have, the device type and the brand of your device. This helpcode
can be found in the first column of the setup code list.
(**) Just send a blank message, you’ll get auto-reply.
Trouble-Shooting
