WWW.ONEFORALL.COM 19
Customer Service
If you still have questions about the operation of your One For All 5 univer-
sal remote and could not find the answer(s) in the trouble shooting section,
you may want to contact the customer service department for assistance.
You may care to visit our Internet-site:
www.oneforall.com
Our internet-site has many advantages:
- 24 hours access
- no waiting time
- page for Frequently Asked Questions
- info about the ONE FOR ALL product range
Before contacting us, by Fax, E-mail or Phone, make sure you have
the required information available by filling in the table below.
What do we need to know before you contact us:
1 That you have the URC-7552 One For All remote
2 The date of purchase (.........../.........../...........).
3 A list of your equipment/models/helpcodes(*): (see example below)
Helpcode(*) Device Brand Device Remote SET-UP
model nr. model nr. code
2710805 TV Sony KVX-2950B RMT-V131B 0505 (example)
Type/model numbers can often be found in your equipment
owner’s manual or on the factory plate behind the device.
4. Then Fax, E-mail or Dial us:
In the UK In Ireland
e-mail : ofahelp@uebv.com(**) e-mail : ofahelp@uebv.com(**)
fax : +31 53 432 9816 fax : +31 53 432 9816
tel. : 0808-1000306(*) tel. : 1-800 553199(*)
In Australia In South Africa
e-mail : ofahelp@uebv.com(**) e-mail : support@oneforall.co.za
fax : 03 9672 2479 fax : 011 298 2302
tel. : 1 300 888 298 tel. : 0860 100551
tel. : 011 298 2300
In New Zealand
e-mail : ofahelp@uebv.com(**)
fax : (06) 878 2760
tel. : 0508 ONE 4 ALL (663 4 255)
(*) When you call us you will be asked to enter your helpcode(s). You
only have to enter the helpcode(s) of those devices you have a
problem with.The helpcode is a 7-digit code, which defines the ONE
FOR ALL-model you have, the device type and the brand of your
device. This helpcode can be found in the first column of the setup
code list.
(**) Just send a blank message, you’ll get auto-reply.
