Customer Service
If you still have questions about the operation of your One For All MOSAIC universal remote and you
could not find the answer(s) in the manual,you may want to contact the customer service depart-
ment for assistance.
You may care to visit our Internet-site:
www.oneforall.com
- 24 hours access - page for Frequently Asked Questions
- no waiting time - info about the ONE FOR ALL product range
Before contacting us,by Fax,E-mail or Phone,make sure you have the required information
available by filling in the table below.
Model : URC-9990 Date of purchase (...............-...............-...............)
Helpcode(*) Device Brand Device Remote SET-UP
model nr. model nr. code
1910805 TV Sony KVX-2950B RMT-V131B 0505 (example)
In the UK In Ireland In Australia
e-mail: ofahelp@uebv.com e- mail : ofahelp@uebv.com e- mail: ofahelp@uebv.com
fax: +31 53 432 9816 fax: +31 53 432 9816 fax: +31 53 432 9816
tel.: 0808-1000306(*) tel.: 1-800 553199 (*) tel.: 1-800 064472
In South Africa In New Zealand
e- mail: support@oneforall.co.za e- mail: ofahelp@uebv.com
fax: 011 298 2302 fax: (06) 878 2760
tel.: 0860 100551 / tel.: 011 298 2300 tel.: 0508 ONE 4 ALL (663 4 255)
(*) When you call us you will be asked to enter your helpcode(s).You only have to enter the help-
code(s) of those devices you have a problem with.
The helpcode is a 7-digit code,which defines the ONE FOR ALL-model you have, the device type and
the brand of your device.This helpcode can be found in the first column of the setup code list.
www.oneforall.com 43
