Bedienungsanleitung Onkyo HT-R990 (Seite 77 von 172) (Englisch, Französisch)

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Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the

AV receiver, it means that the firmware has already been

updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-** No media” is displayed

on the front display of the AV receiver. (Alpha-numeric

characters on the front display are denoted by asterisks.)

Refer to the following table and take appropriate action.

■ Errors during an update via network

Case 3:

If an error occurs during the update process, disconnect

then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input

sources, turn off and on the AV receiver. Then retry the

update.

Case 5:

If you do not have an Internet connection, please contact

Onkyo Support (➔ page 78).

The AV receiver allows you to update the firmware using

a USB device.

Note

• Never unplug or turn off the AV receiver during the update

process.

• Never plug or unplug an HDMI cable or a USB device during the

update process.

• Never unplug the USB storage device containing the firmware

file or the AC power cord during the update process.

• Do not attempt to access the AV receiver from your PC while it

is being updated.

• It takes maximum 60 minutes to complete the firmware update.

• The AV receiver will retain all your settings after the update is

finished.

Before you start

•Set the “HDMI Control(RIHD)” setting to “Off”

(➔ page 54).

• Turn off the controller device connected via Ethernet

cable.

• Turn off Zone 2.

• Stop playback of contents from Internet Radio,

iPod/iPhone, USB or servers, etc.

• If there is any data in the USB device, remove it first.

Update procedure

Using 8ON/STANDBY on the front panel, turn

off and on the AV receiver.

Do not use 8RECEIVER on the remote controller.

Congratulations! You now have the latest firmware

installed on your Onkyo AV receiver.

Error Code Description

-10,

-20

The Ethernet cable was not detected.

Reconnect the cable properly.

-11,

-13,

-21,

-28

Internet connection error.

Check the following items:

• Make sure the IP address, subnet mask,

gateway address, and DNS server are

configured properly.

• Make sure the router is turned on.

• Make sure the AV receiver and the router are

connected with an Ethernet cable.

• Make sure your router is configured properly.

See the instruction manual of the router.

• If your network allows only one client

connection and there is any other device

already connected, the AV receiver will not

be able to access the network. Consult your

Internet Service Provider (ISP).

• If your modem does not function as a router,

you will need a router. Depending on your

network, you may need to configure the

proxy server if necessary. See the document

provided by your ISP. If you are still unable

to access the Internet, the DNS or proxy

server may be temporarily down. Contact

your ISP.

Others Retry the update procedure from the

beginning. If the error persists, please contact

Onkyo Support (➔ page 78) and provide the

error code.

Updating the Firmware via USB

Connect a USB device to your PC. If there is any

data in the USB device, remove it first.

Download the firmware file from the Onkyo web

site. The file name is as follows:

ONKAVR****_************.zip

Unzip the downloaded file. The following three

files are created:

ONKAVR****_************.of1

ONKAVR****_************.of2

ONKAVR****_************.of3

Copy the extracted files to the USB device. Be

careful not to copy the zip file.

Remove the USB device from your PC and

connect it to the USB port on the AV receiver.

Make sure the AV receiver and TV are turned on.

If the AV receiver is in standby mode, press

8ON/STANDBY on the AV receiver to light up the

front display.

Select the USB input source.

“Now Initializing” is displayed on the front display

and then the name of the USB device is displayed. It

takes 20 to 30 seconds to recognize the USB device.

Press RECEIVER followed by SETUP on the

remote controller.

The setup menu will be displayed on the TV screen.

The procedures thereafter can also be performed on

the AV receiver by using its SETUP, arrow and

ENTER buttons.

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