Bedienungsanleitung Onkyo PR-SC5509 (Seite 93 von 108) (Englisch)

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Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the

AV controller, it means that the firmware has already been

updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-**” is displayed on the front

display of the AV controller. (Alpha-numeric characters

on the front display are denoted by asterisks.) Refer to the

following table and take appropriate action.

■ Errors during an update via network

Case 3:

If an error occurs during the update process, disconnect

then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input

sources, turn off and on the AV controller. Then retry the

update.

Case 5:

If you do not have an Internet connection, please contact

Onkyo Support (➔ page 94).

The AV controller allows you to update the firmware

using a USB device.

Note

• Never unplug or turn off the AV controller during the update

process.

• Never plug or unplug an HDMI cable or a USB device during the

update process.

• Never unplug the USB storage device containing the firmware

file or the AC power cord during the update process.

• Do not attempt to access the AV controller from your PC while

it is being updated.

• It takes maximum 60 minutes to complete the firmware update.

• The AV controller will retain all your settings after the update is

finished.

Before you start

•Set the “HDMI Control(RIHD)” setting to “Off”

(➔ page 67).

• Turn off the controller device connected via RS232C and

via Ethernet network.

• Turn off Zone 2 and Zone 3.

• Stop playback of contents from Internet Radio,

iPod/iPhone, USB or servers, etc.

• If there is any data in the USB device, remove it first.

Update procedure

Turn off the AV controller using

8ON/STANDBY on the front panel.

Do not use 8RECEIVER on the remote controller.

Once turned off, the AV controller will

automatically turn on again.

Congratulations! You now have the latest firmware

installed on your Onkyo AV controller.

Error Code Description

-10,

-20

The Ethernet cable was not detected.

Reconnect the cable properly.

-11,

-13,

-21,

-28

Internet connection error.

Check the following items:

• Make sure the IP address, subnet mask,

gateway address, and DNS server are

configured properly.

• Make sure the router is turned on.

• Make sure the AV controller and the router

are connected with an Ethernet cable.

• Make sure your router is configured properly.

See the instruction manual of the router.

• If your network allows only one client

connection and there is any other device

already connected, the AV controller will not

be able to access the network. Consult your

Internet Service Provider (ISP).

• If your modem does not function as a router,

you will need a router. Depending on your

network, you may need to configure the

proxy server if necessary. See the document

provided by your ISP. If you are still unable

to access the Internet, the DNS or proxy

server may be temporarily down. Contact

your ISP.

Others Retry the update procedure from the

beginning. If the error persists, please contact

Onkyo Support (➔ page 94) and provide the

error code.

Updating the Firmware via USB

Connect a USB device to your PC. If there is any

data in the USB device, remove it first.

Download the firmware file from the Onkyo web

site. The file name is as follows:

ONKAVR****_************.zip

Unzip the downloaded file. The following three

files are created:

ONKAVR****_************.of1

ONKAVR****_************.of2

ONKAVR****_************.of3

Copy the extracted files to the USB device. Be

careful not to copy the zip file.

Remove the USB device from your PC and

connect it to the USB port on the AV controller.

When the AV controller has two USB ports, you can

use either one.

Make sure the AV controller and TV are turned

on.

If the AV controller is in standby mode, press

8ON/STANDBY on the AV controller to light up

the front display.

Select the USB input source.

“Now Initializing…” is displayed on the front

display and then the name of the USB device is

displayed. It takes 20 to 30 seconds to recognize the

USB device.

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