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20 - Quick Start & Troubleshooting Guide

Playing downloaded files

Downloaded files may work with the media programs installed on your computer, or may require specific programs. Files that

include DRM functions may only play in specific programs (e.g. iTunes, Windows Media Player) or only on devices certified for

use with the each type of file. Other formats may require a specific audio or video codec that may not have been installed on

your computer.

Codecs

A codec is software that is used to compress or decompress a digital media file, such as a song or video. Windows Media

Player and other programs use codecs to play and create digital media files.

For example, when you rip a song from an audio CD to your computer, the player uses the Windows Media Audio codec to

compress the song into a compact WMA file. When you play that WMA file (or any WMA file that might be streamed from a

Web site), the media player uses the Windows Media Audio codec to decompress the file so the music can be played through

your speakers.

Why do I get a message that says my computer is missing a codec?

If you get a message that says that your computer is missing a codec, it may be because you are using a file that was

compressed using a codec that Windows or the media player does not include by default. In many cases, you can download and

install the missing codec by clicking on the Web Help button in the error message.

Please also see Windows Help and Support for more information.

FIRST STEPS ON THE NET

Protecting your computer

It is vital to protect your computer from viruses and attacks over the Internet (see Internet Security Offer on page 15 and

Security on page 28). An comprehensive Internet security program is proposed when you first start your computer. You should

activate this protection as soon as possible, certainly before you connect to the Internet.

Choose an ‘Internet Service Provider’

Using the Internet has become a natural part of daily computing. Just a few simple steps can

connect you to a vast collection of knowledge and communication tools. To accomplish these steps

you should first select an Internet Service Provider (ISP), which supplies the connection between your

computer and the Internet. You should research the ISPs available in your region, not forgetting to

talk to friends and family about their experiences or to check reviews and consumer reports. The ISP

you select will provide instructions on how to connect to the Internet (you may need additional

software or a special ‘box’ that connects to your phone line).

Connection Types

Depending on your computer model, your location and your communication needs, you have several ways to connect to the

Internet.

Dial-Up

Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your

telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone

line. This type of connection is recommended only if you have limited use of the Internet as the connection speed is low and

connection time is typically charged per hour.

DSL (e.g. ADSL)

DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the

same frequencies, you can use your telephone at the same time you are connected to the Internet (this requires a ‘micro-

filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped

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