Troubleshooting
6-2 Appendix
Problem Remedy
The telephone does not work
properly.
I cannot use the telephone.
Some features do not work.
Even though following the manual
instructions, none of the operations
work when using a proprietary
telephone.
The paralleled single line telephones
do not ring.
The telephone does not work using
the personal settings or with other
settings. (One-touch dialling,
forwarding destination, etc.)
My proprietary telephone does not
have a function button.
I cannot make an outside call.
A reorder tone is audible or
“Restricted” is displayed.
• The wiring is wrong.
á Check the wiring.
• The system does not work properly.
á Restart the system is required. Consult your dealer.
• The telephone is locked.
á Unlock your telephone. (+ P. 2-52, 3-3)
• Your telephone is connected to an eXtra Device Port.
á System programming is required. Consult your dealer.
• System management may restrict certain features.
á Consult your manager.
• The feature numbers have changed.
á Conf rm the revised number and try again.
• The Intercom line was not seized. The seized line, when
going off-hook, was changed by personal setting. (+ P. 4-2)
á In the manual, going off-hook means an Intercom line is
seized.
If the setting has been changed, press the INTERCOM
button after going off-hook and follow the instructions.
• This is the default setting.
á Change the setting to ring. (+ P. 2-71)
• The extension line has been changed. The previous
telephone’s settings have not be cleared.
á Clear the settings and then programme your desired
settings again. (+ P. 2-73, 4-3, 4-6)
• Some models do not have the function button.
á Change a f exible button to the desired button.
(+ P. 4-4)
á Enter the specif ed feature number instead of the function
button. (+ P. 2-2)
• The telephone is locked.
á Unlock your telephone. (+ P. 2-52, 3-3)
• Toll restriction is activated.
á Consult your manager or dealer.
• An account code is required. (+ P. 2-22, 4-7)
• Another PBX is connected to your system.
á A host PBX access code is required. (+ P. 2-77)
• Nothing was dialled within 10 seconds after going off-hook.
á Hang up, off-hook and re-dial again.
• The telephone is locked.
á Unlock your telephone. (+ P. 2-52, 3-3)
• Toll restriction is activated.
á Consult your manager or dealer.
• An account code is required. (+ P. 2-22, 4-7)
Troubleshooting for wired telephones
