Problem Cause/solution
The handset does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 16,
24).
R Night mode is turned on. Turn it off (page 28).
The base unit does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 24).
I cannot make a call. R You dialled a call restricted number (page 29).
R The key lock feature is turned on. Turn it off (page 18).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your service
provider/telephone company for details.
R If your unit is connected to any additional telephone equipment,
remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 24).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 24).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 34).
R The message memory is full. Erase unwanted messages
(page 35).
R The recording time is set to “Greeting Only”. Change the
setting (page 38).
R If you subscribe to a voice mail service, messages are recorded
by your service provider/telephone company, not your
telephone. Change the unit’s number of rings setting or contact
your service provider/telephone company (page 38).
I cannot operate the
answering system
remotely.
R The remote access code is not set. Set the remote access code
(page 37).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 37).
R The answering system is turned off. Turn it on (page 37).
46
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
