Problem Cause/solution
I can make and answer mobile
calls but cannot hear a sound.
R The Bluetooth technology on your mobile phone may not
be functioning normally. Turn off and on your mobile
phone.
R Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch mobile calls
from the unit to the mobile
phone.
R Your mobile phone may not support this feature. Refer to
the operating instructions of your mobile phone.
I cannot make a call using a
landline.
R If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone
wall socket directly. If the unit operates properly, check or
replace the adaptor.
R The unit is not designed to be used with rotary/pulse
dialling services.
I cannot use a mobile line or a
landline.
R The unit can be used to talk on 2 lines at the same time
(for example, 2 mobile lines, or the landline and 1 mobile
line).
Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line socket, plug the unit directly into the wall socket.
R If you use a DSL/ADSL (JetStream) service, we
recommend that you contact your DSL/ADSL service
provider to have a DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL filters. Contact
your DSL/ADSL service provider for details.
R Other telephone equipment such as a monitored Burglar
Alarm or the modem in the SKY Digital decoder may be
interfering with this unit. Disconnect the other equipment
and try again.
Caller information is displayed
or announced late.
R Depending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
74
Useful Information
