Problem Cause/solution
The handset does not ring. R T
he ringer volume is turned off. Adjust ringer volume (page 16,
26).
R Do not disturb mode is turned on. Turn it off (page 30).
The base unit does not
r
ing.
R The ringer volume is turned off. Adjust ringer volume (page 16,
26).
I cannot make a call. R I
f you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor. (for New Zealand)
R You dialled a call restricted number (page 34).
R The key lock feature is turned on. Turn it off (page 19).
R The unit is not designed to be used with rotary/pulse dialling
services.
Caller ID
Problem Cause/solution
Caller information is not
d
isplayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details. (for
Australia)
R If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again. (for Australia)
R Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipment and try again.
(for New Zealand)
Caller information is slow
t
o display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has
s
hifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 26).
52
Useful Information
