Panasonic Warranty
1. The product is warranted for 12 months from the date of purchase. Subject to the conditions of this warranty Panasonic or its
Authorised Service Centre will perform necessary service on the product without charge for parts or labour, if in the opinion of
Panasonic, the product is found to be faulty within the warranty period.
2. This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia or its Authorised
Distributors or Dealers and only where the products are used and serviced within Australia or it's territories. Warranty cover only
applies to service carried out by a Panasonic Authorised Service Centre and only if valid proof of purchase is presented when
warranty service is requested.
3. This warranty only applies if the product has been installed and used in accordance with the manufacturer’s recommendations (as
noted in the operating instructions) under normal use and reasonable care (in the opinion of Panasonic). The warranty covers normal
domestic use only and does not cover damage, malfunction or failure resulting from use of incorrect voltages, incorrect installation,
accident, misuse, neglect, build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply problems, thunderstorm
activity, infestation by insects or vermin, tampering or repair by unauthorised persons (including unauthorised alterations),
introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the
product, exposure to abnormally corrosive conditions or any foreign object or matter having entered the product.
5. Some products may be supplied with Ethernet connection hardware. The warranty is limited on such products and will not cover
6. To claim warranty service, when required, you should:
7. The warranties hereby conferred do not extend to, and exclude, any costs associated with the installation, de-installation or
re-installation of a product, including costs related to the mounting, de-mounting or remounting of any screen, (and any other
ancillary activities), delivery, handling, freighting, transportation or insurance of the product or any part thereof or replacement of and
do not extend to, and exclude, any damage or loss occurring by reason of, during, associated with, or related to such installation,
de-installation, re-installation or transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of Australia, however,
coverage will vary dependant on product. For advice on exact Authorised Service Centre locations for your product, please telephone
our Customer Care Centre on 132600 or visit our website and use the Service Centre Locator.
In addition to your rights under this warranty, Panasonic products come with consumer guarantees that cannot be excluded under the
Australian Consumer Law. If there is a major failure with the product, you can reject the product and elect to have a refund or to have
the product replaced or if you wish you may elect to keep the goods and be compensated for the drop in value of the goods. You are
also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a
major failure.
If there is a major failure in regard to the product which cannot be remedied then you must notify us within a reasonable period by
contacting the Panasonic Customer Care Centre. If the failure in the product is not a major failure then Panasonic may choose to repair
or replace the product and will do so in a reasonable period of time from receiving notice from you.
If you require assistance regarding warranty conditions or any other enquiries, please visit the
Panasonic Australia
website www.panasonic.com.au or contact by phone on 132 600
If phoning in, please ensure you have your operating instructions available.
(a) Internet and or DLNA connection / setup related problems
(b) Access fees and or charges incurred for internet connection
(c) The use of incompatible software or software not specifically stipulated in the product operations manual;
and
(d) Any indirect or consequential costs associated with the incorrect use or misuse of the hardware, its connection to the internet or
any other device.
4. This warranty does not cover the following items unless the fault or defect existed at the time of purchase:
(a) Cabinet Part(s) (e) DVD, Blu-ray or Recordable Discs
(b) Video or Audio Tapes (f) Video / Audio Heads from wear and tear in normal use
(c) SD cards or USB devices (g) Information stored on Hard Disk Drive, USB stick or SD card
(d) User replaceable Batteries (h) DTV reception issues caused by TV Aerial / Cabling / Wall socket(s)
etc
Telephone Panasonic’s Customer Care Centre on 132600 or visit our website referred to below and use the Service Centre
Locator for the name/address of the nearest Authorised Service Centre.
Send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase receipt as a proof of
purchase date. Please note that freight and insurance to and / or from your nearest Authorised Service Centre must be arranged
by you.
Note that home or pick-up/delivery service is available for the following products in the major metropolitan areas of Australia or the
normal operating areas of the nearest Authorised Service Centres:
Plasma/LCD televisions / displays (screen size greater than 103 cm)
THIS WARRANTY CARD AND THE PURCHASE DOCKET (OR SIMILAR PROOF OF PURCHASE)
SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
PRO-031-F11 Issue: 4.0 01-01-2011
