Bedienungsanleitung Petsafe PIF00-12918 (Seite 19 von 24) (Englisch)

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Troubleshooting

The receiver collar

tone is sounding inside

the house.

• It is recommended to remove the receiver collar from your pet when indoors to

avoid activation of the receiver collar.

• Make sure the transmitter is on and set up according to the directions.

• Ensure the entire house is within the pet area. The transmitter may need to be moved

to adjust the pet area to include the entire house.

• If relocating the transmitter, remove the receiver collar from your pet before turning

the transmitter off.

My pet is receiving a

static correction in his

metal crate.

• The receiver collar activates when it loses the transmitter signal. The metal crate

may block the transmitter signal which causes the receiver collar to activate.

• Remove the receiver collar from your pet when placing him in his metal crate.

The boundary zone

seems to fluctuate.

• This is normal for the electromagnetic field of the Stay & Play™ Compact Wireless

Fence transmitter. The field may be affected by surrounding “electronic noise,”

which can cause it to fluctuate up to 5%.

• Where the receiver collar activates is influenced by the speed and orientation of

the receiver collar as your pet enters the boundary zone.

The receiver collar

activates in the middle

of the yard.

• The receiver collar activates when it loses the transmitter signal. This sometimes

occurs if a large metal object is between the receiver collar and transmitter, if

the orientation of the receiver collar changes near the boundary zone, or if the

surrounding “electronic noise” interferes with the signal. If this continues to occur,

consider relocating the transmitter and resetting the pet area.

The receiver collar

tone is sounding

but my pet is not

responding to the

static correction.

• Make sure the static correction level is set at 2 or above.

• Test the receiver collar with the test light.

• If the test light flashes, check the fit of the receiver collar.

• Trim your pet’s fur where the contact points touch the neck and/or switch to the

longer contact points.

• Increase the static correction level.

• Repeat training steps to reinforce training.

My pet reacts strongly

to the static correction

and has become

fearful.

• Lower the static correction level.

• Make sure you are in control of the situation when your pet receives his first static

corrections (have him on a leash attached to a separate, non-metallic collar) and

lead him into the pet area and praise him. If your pet remains fearful, suspend

training and start again the next day. Make sure to end all training sessions on a

positive note with lots of praise and play.

The transmitter power

light is not on.

• Make sure the power adaptor is plugged into a working 120 volt wall outlet.

• Verify that the outlet is working properly by plugging in a known working item such

as a lamp.

• If the power light still does not come on, the fence transmitter and/or power

adaptor needs to be replaced. Contact the Customer Care Center.

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Petsafe PIF00-12918 Seite 19

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