Bedienungsanleitung Philips 162 (Seite 27 von 38) (Englisch)

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Depart. Technical support- CM640 PROCEDURE COMPANY RESTRICTED

PHILIPS Consumer

Communications

Centre du Mans

Service Repair Support

VY-V-640-P162

Page : 27 of 38

Langue : EN

Date : 08/02/05

having a defective

obile phone is small compared to the misuse of the customers. W@P is a software application and must be

point of view, the Flash memory may have to be changed if W@P

arameters cannot be saved bu

he mobile phone has to be considered as a defective one only if the memory test or the functional & radio

he points which have to be checked carefully with the customers are listed next:

* W@P parameters (ph , a sign or a number

wrong, W@P connection will fail.

* Covered area  The ccess W@P services with only 1 reception bar. In practice, it is assumed

that more than 2 bars a or will have to ask the end

ser to test the phone in a well covered area (minimum of 3 bars).

ory in order to access W@P services. However, the

subscription is operator depend

as to be cancelled (menu: outgoing/data calls)

* Hourglass icon  If th ) on the mobile phone,

means Internet access was successful. Hence, the mobile phone is working correctly.

* Roaming  If the end gn country, he may not be able to use the W@P feature or may have to

change the W@P param (for exam one). The customer has

to contact his/her operator for further information.

of atte pts  P services may be accessed after several attempts depending on the covered area or

the network status (bus s is not a case for exchange and the help desk/ASC/NSC operator will

have to make sure that e end er has ried se .

* Impossible to display W@P pages A W@P page ma on the mobile phone screen of a competitor

nd not by the Philips transceiver. The help desk /ASC/NSC operator will have to explain that the W@P navigators

ometimes, contents of particular pages can be decoded by a navigator and not by another (idem for

8.4.7 W@P Exchange criteria

Exchanges for W@P problems should be extremely rare because the chances of

considered as such. From a hardware

p t the probability of encountering this problem is near to zero.

tests are wrong.

one not W@P locked)  These parameters are very critical. If a letter

end user should a

re required. For testing purpose, the help desk/ASC/NSC operat

* WAP phone  A WAP phone is mandat

ent.

* Call barring  Call barring h

e end user can see the transmitting icon (after the hourglass icon

user is in a forei

eters ple, use the analogue number instead of the ISDN

* Number m W@

y). Obviously, thi

th us t veral times before diagnosing the problem

y be displayed

are different. S

Netscape and Internet Explorer).

or in part is prohibited without the written

consent of the copyright owner.

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Philips 162 Seite 27

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