Bedienungsanleitung Philips 24PFS6855 (Seite 57 von 71) (Englisch)

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correct country and system.

No analogue channels found during the installation

• Check if the TV was connected with an antenna.

Check the cable connections.

• Check if you selected the correct DVB (Digital Video

Broadcast) system. Select DVB-T (terrestrial) when

you use an antenna or common antenna.

• Redo the installation and select Digital and

analogue channels during the installation.

Some channels disappeared, cannot find all or some

previously installed channels

• Check if you selected the correct Channel

list or Favourites list you normally use.

• Some channels might be moved or even deleted by

the broadcaster. In the normal channels list, try to

search for the channel you're missing. If the channel is

still available, you can put it back in the favourites

list.

• A channel can be deleted from the channel

list during Automatic channel update. These

automatic updates are done overnight if the TV is on

standby.

Channels that do not exist anymore are deleted and

new channels will be added to the channel list.

Exceptionally, a channel can be deleted because the

TV could not find it while checking for its presence. It

might not broadcast at night.

To avoid channels being deleted during

the Automatic channel update because the TV

could not find them although these channels are still

there, you can switch off Automatic channel update.

 (Home) > Settings > All Settings > Channels >

Antenna/cable installlation, Satellite

installtion* > Automatic channel update

* Satellite installtion is only for models which support

satellite functions.

DVB-T2 HEVC channel

• See the technical specifications to make sure that

your TV supports DVB-T2 HEVC in your country and

reinstall DVB-T channel.

22.5

Satellite

The TV cannot find the satellites I want or the TV

installs the same satellite twice

Check if the correct number of satellites is set in

settings at the start of the installation. You can set the

TV to search for One, Two or 3/4 satellites.

A dual head LNB cannot find a second satellite

• If the TV finds one satellite but cannot find a second

one, turn the dish a few degrees. Align the dish to get

the strongest signal on the first satellite. Check the

signal strength indicator of the first satellite on-

screen.

• Check if the settings are set to two satellites.

Changing the installation settings did not solve my

problem

All settings, satellites and channels are only stored at

the end of the installation when you finish.

All satellite channels are gone

If you use a Unicable system, make sure you assigned

two unique user band numbers for both built-in

tuners in the Unicable settings. It might be that

another satellite receiver in your Unicable system is

using the same user band number.

Some satellite channels seem to have disappeared

from the channel list

If some channels seem to be gone or displaced, the

broadcaster might have changed the transponder

location of these channels. To restore the channel

positions in the channel list, you can try an update of

the channel package.

I cannot remove a satellite

Subscription packages do not allow removing a

satellite. To remove the satellite, you have to do a

complete installation again and select another

package.

Sometimes the reception is poor

• Check if the satellite dish is solidly mounted. Strong

winds can move the dish.

• Snow and rain can degrade the reception.

22.6

Picture

No picture / distorted picture

• Check if the TV is connected with an antenna or is

using a provider signal. Check the cable connections.

• Check if the correct source/input is selected in the

sources menu. Press  Sources and select the

source/input you need.

• Check if the external device or source is properly

connected.

• Check if the reception is poor.

• Check if the picture is set to a minimal value.

Select Picture style and select a style and press OK.

 (Home) > Settings > All

settings > Picture > Picture style

• To check if the TV is broken, try to play a video clip.

Press  (Home) > Settings > Help > Check the TV.

If the video clip stays black, call Philips. Wait until the

clip ends and select Contact info in the Help menu.

Call the telephone number for your country.

Sound but no picture

• Change to other video sources and then change

back to current source.

• Select Picture style and select a style and

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Philips 24PFS6855 Seite 57

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