Bedienungsanleitung Philips 275P4 (Seite 32 von 34) (Englisch)

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9. Troubleshooting & FAQs

Audio problem

No sound

• Ensure audio is not muted. Press OSD

“Menu”, select “Audio” then “Mute”. Check

it on “Off ” position.

• Press “Volume” in OSD main control to

adjust the volume.

USB problem

USB peripherals are not working

• Please make sure the USB ports have been

turned on in your OSD menu.

• Check if USB upstream cable is connected

to your monitor correctly.

• Turn your monitor OFF and ON once

again. You may need to install/reinstall USB

drivers in your PC and ensure hub is active.

• Reconnect your USB peripherals.

For further assistance, refer to the Consumer

Information Centers list and contact Philips

customer service representative.

9.2 General FAQs

Q1: WhenIinstallmymonitorwhatshould

I do if the screen shows 'Cannot

display this video mode'?

Ans.: Recommended resolution for this

monitor: 5120 x 2880 @ 60 Hz.

• Unplug all cables, then connect your PC to

the monitor that you used previously.

• In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel

Window, select the Display icon. Inside the

Display Control Panel, select the 'Settings'

tab. Under the setting tab, in box labelled

'desktop area', move the sidebar to 5120 x

2880 pixels.

• Open 'Advanced Properties' and set the

Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2

and 3 to verify that your PC is set at 5120

x 2880 @ 60 Hz.

• Shut down your computer, disconnect your

old monitor and reconnect your Philips

monitor.

• Turn on your monitor and then turn on

your PC.

Q2: HowdoIadjusttheresolution?

Ans.: Your video card/graphic driver and

monitor together determine the

available resolutions. You can select the

desired resolution under Windows

Control Panel with the "Display

properties".

Q3: WhatifIgetlostwhenIammaking

monitor adjustments via OSD?

Ans.: Simply press the button, then select

[Reset to recall all the original factory

settings.

Q4: Isthemonitorscreenresistantto

scratches?

Ans.: In general it is recommended that

the panel surface is not subjected to

excessive shocks and is protected from

sharp or blunt objects. When handling

the monitor, make sure that there is

no pressure or force applied to the

panel surface side. This may affect your

warranty conditions.

Q5: HowshouldIcleanthemonitor

surface?

Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use

isopropyl alcohol. Do not use other

solvents such as ethyl alcohol, ethanol,

acetone, hexane, etc.

Q6: CanIchangethecolorsettingofmy

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following

procedures:

• Press button to show the OSD (On

Screen Display) menu

• Press ▼ button to select the option

[Color] then press button to enter

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