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Troubleshooting
Symptom Possible cause/Remedy
No picture < Verify if the supplied cables are connected properly. (The aerial cable to the
TV, the other aerial to your recorder, the power cables, ..)
< Verify if you selected the correct source.
< Verify if the child lock has been switched off.
Poor picture < Verify in the Manual installation menu if you have selected the correct TV
system.
< Verify if your TV or house aerial isn't located too close to loudspeakers,
non-earthed audio equipment or neon lights, etc.
< Mountains or high buildings can cause double pictures or ghost images.
Sometimes you can improve the picture quality by changing the direction of
the aerial.
< Is the picture or teletext unrecognisable.Verify if you have entered the
correct frequency. See Installation, Manual installation, p. 27.
Poor colour < Select Factory settings in the Installation menu.
< Verify the connections between the optional equipment and the TV.
No sound < Verify if the volume isn't at minimum.
< Verify if the sound hasn't been muted with the ¬ key.
< Verify the connections between the optional equipment and the TV.
Sound and picture < If it occurs occasionally, perhaps there is something wrong with the
interruptions using broadcasted programme.
HDMI to HDMI < If it occurs persistently, see the manual of your connected equipment to
connection verify the necessary adjustments.
< Alternatively, connect an extra audio cable (either an analogue or a digital
audio cable) from your connected peripheral to your TV.
Verify whether you selected the connected equipment in the Installation
menu, Select your connections and also select the respective audio input in
the same Connections menu.
Note: An analogue audio cable must be linked to
HDMI 2.
< Limit the HDMI cable length to max 5 m.
< Verify if the connected equipment is properly selected in the Installation
menu, Connections, according to the connection you have made
HDMI 1 or
2.
No sound when < Verify whether you properly connected the audio cable to the
DIGITAL
using DVI to HDMI AUDIO IN connector of the TV.
connection < Verify whether you selected the connected equipment in the Installation
menu, Select your connections and if you linked it to
HDMI 1 or 2
according to where you made the connection.
Also verify if you selected digital audio in in the same Connections menu.
The remote does < Verify if the remote is set correctly for the equipment your are using.
not function < Verify if the batteries are not dead. Replace the batteries.
You can still use the keys at the right side of the TV.
< Select TV mode on your remote control.
< When pressing a key and some key leds are blinking with a higher speed
and lower intensity than in a normal working condition, and your TV does
not react on the key press, remove the batteries out of the remote control
and put them back again.
