55
ENTroubleshooting
Symptom Possible cause/Remedy
No picture < Verify if the supplied cables are connected properly. (The aerial cable to the
TV, the other aerial to your recorder, the power cables, ..)
< Verify if you selected the correct source.
< Verify if the child lock has been switched off.
Poor picture < Verify in the Manual installation menu if you have selected the correct TV
system.
< Verify if your TV or house aerial isn't located too close to loudspeakers,
non-earthed audio equipment or neon lights, etc.
< Mountains or high buildings can cause double pictures or ghost images.
Sometimes you can improve the picture quality by changing the direction of
the aerial.
< Is the picture or teletext unrecognisable or do you experience bad teletext
reception ? Verify if you have entered the correct frequency, or fine tune the
frequency for that specific channel or adjust the antenna direction if the problem
isn’t solved by finetuning. See Installation,Analogue: manual installation, p. 29.
Poor colour < Select Factory settings in the Installation menu.
< Verify the connections between the optional equipment and the TV.
No sound < Verify if the volume isn't at minimum.
< Verify if the sound hasn't been muted with the ¬ key.
Verify the connections between the optional equipment and the TV.
Sound and picture < If it occurs occasionally, perhaps there is something wrong with the broadcasted
interruptions using programme.
HDMI to HDMI < If it occurs persistently, see the manual of your connected equipment to verify the
connection necessary adjustments.
< Alternatively, connect an extra audio cable (either an analogue or a digital audio
cable) from your connected peripheral to your TV.
Verify whether you selected the connected equipment in the Installation menu,
Select your connections and also select the respective audio input in the same
Connections menu.
Note:An analogue audio cable must be linked to HDMI 2.
< Limit the HDMI cable length to max 5 m.
< Verify if the connected equipment is properly selected in the Installation menu,
Connections, according to the connection you have made HDMI 1 or 2.
No sound when < Verify whether you properly connected the audio cable to the DIGITAL AUDIO
using DVI to HDMI IN connector of the TV.
connection < Verify whether you selected the connected equipment in the Installation menu,
Select your connections and if you linked it to HDMI 1 or 2 according to where
you made the connection.
Also verify if you selected digital audio in in the same Connections menu.
No digital channels < Contact your dealer about Digital Video Broadcasting Terrestrial signal availability
in your country.
No subtitles < Under certain circumstances Digital text or interactive services may have priority
(UK ONLY) over subtitles.This can result in the subtitles not automatically reappearing when
leaving Digital text or interactive services on a channel which is broadcasting
subtitles. In these cases subtitles can be initialised, either by toggling the OPTION
or the MENU key on the remote control or by changing channel.
