Bedienungsanleitung Philips 55OLED936 (Seite 84 von 97) (Englisch)

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Help and Support

27.1

including full support (including downloads),

privileged access to information about new products,

exclusive offers and discounts, the chance to win

prizes and even participate in special surveys about

new releases.

Go to www.philips.com/TVsupport

27.2

Using Help

This TV offers help on screen  .

Open Help

Press the  key (blue) to open Help immediately.

Help will open on the chapter that is most relevant to

what you are doing or what is selected on TV. To look

up topics alphabetically, press the colour

key  Keywords .

To read the Help as a book, select Book.

You can also open  Help in the Quick menu.

Before you execute the Help instructions, close Help.

To close Help, press the colour key  Close .

For some activities, like Text (Teletext), the colour

keys have specific functions and cannot open Help.

TV Help on your tablet, smartphone or computer

To carry out extended sequences of instructions more

easily, you can download the TV Help in PDF format

to read on your smartphone, tablet or

computer. Alternatively, you can print the relevant

Help page from your computer.

To download the Help (user manual) go

to www.philips.com/TVsupport

 Quick Menu >  Help

You can use more Help functions to diagnose and get

more information about your TV.

• TV information - View the Model name, Serial

number and Software version of your TV.

• How to - You can see instructions on how to

install channels, sort channels, update TV software,

connect external devices and use Smart functions on

your TV.

• Check the TV - You can check if the picture, sound,

Ambilight* are working fine.

• Check the network - Check the network

connection.

• Check the remote control - Perform the test to verify

the TV bundled remote control functionality.

• View weak signal history - Display the list of

channel numbers that were automatically saved

when signal strength was weak.

• Optimize internal storage - Free up space in TV’s

internal storage for optimal performance.

• Update software - Check available software

updates.

• User manual - Read the user manual for TV

information.

• Troubleshooting - Find a solution for frequent ask

questions.

• Factory settings - Reset all settings to factory

settings.

• Reinstall TV - Reinstall and redo the complete TV

installation.

• Contact info - Show the telephone number or web

address for your country or region.

* Ambilight setting is only for models which support

Ambilight function.

27.3

Troubleshooting

Switch On and Remote Control

The TV does not switch on

• Disconnect the power cable from the power outlet.

Wait for one minute then reconnect it.

• Make sure that the power cable is securely

connected.

Creaking sound at startup or switch off

When you are switching the TV on, off or to standby,

you hear a creaking sound from the TV chassis. The

creaking sound is due to the normal expansion and

contraction of the TV as it cools and warms up. This

does not affect performance.

TV does not respond to the remote control

The TV requires some time to start up. During this

time, the TV does not respond to the remote control

or TV controls. This is normal behaviour.

If the TV continues to be unresponsive to the remote

control, you can check if the remote control is working

by means of a mobile phone camera. Put the phone

in camera mode and point the remote control to the

camera lens. If you press any key on the remote

control and you notice the infra red LED flicker

through the camera, the remote control is working.

The TV needs to be checked.

If you do not notice the flickering, the remote control

might be broken or its batteries are low.

This method of checking the remote control is not

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Philips 55OLED936 Seite 84

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