Bedienungsanleitung Philips 55PML9308 (Seite 5 von 78) (Englisch)

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2. Get Support

2.1. Identify and Register your

Identify your TV - TV model number and serial

number

You might be asked to provide the TV product model

number and serial number. Find these numbers on the

packaging label or on the type label on the back or

bottom of the TV.

full support (including downloads), privileged access to

information about new products, exclusive offers and

discounts, the chance to win prizes and even participate

in special surveys about new releases.

Go to www.philips.com/TVsupport

2.2. TV Help and User Manual

 (Home) > Settings > Help

You can use Help function to diagnose and get more

information about your TV.

• TV information - View the Model name, Serial

number and Software version of your TV.

• How to - You can see instructions on how to install

channels, sort channels*, update TV software, connect

external devices and use Smart functions on your TV.

• TV diagnose - Run the TV diagnose to check the

condition of your TV.

• Self-diagnose - You can check if the picture, sound,

network and other settings are working fine.

• Update software - Check available software updates.

• User manual - Read the user manual for TV

information.

• Troubleshooting - Find a solution for frequent ask

questions.

• Factory settings - Reset all settings to factory settings.

• Reinstall TV - Reinstall and redo the complete TV

installation.

• Contact info - Show the telephone number or web

address for your country or region.

* Sorting channels is only applicable for certain countries.

** Ambilight setting is only for models which support

Ambilight function.

2.3. TV Diagnose and Self-

diagnose

TV diagnose

You can run the TV diagnose test to check the condition

of your TV. At the end of the diagnose, TV will clear the

cache memory and close any unused apps to continue

the smooth functioning of your TV.

To run the TV diagnose test:

1 - Select  Quick Menu >  Help > TV diagnose and

press OK.

2 - Select Start to run a series of diagnostic tests.

3 - When the test completed, you can view the status of

following items.

- Power

- Picture

- Sound

- Connect external devices

- Network

- TV tuner

- Clear cache memory

- Apps

4 - Select OK to close the result page and go back to TV

diagnose wizard.

5 - Press  Back to exit from TV diagnose, select Self-

diagnose to do other diagnostic check, select View

results to view the result page again.

Self-diagnose

Self-diagnose can help you to do troubleshooting of your

TV by checking the configurations of the TV.

To run the Self-diagnose:

1 - Select  Quick Menu >  Help > Self-diagnose and

press OK.

2 - Select following items to check the configurations.

• Check the TV - You can check if the picture, sound and

other settings are working fine..

• Check the network - Check the network connection.

• Check the remote control - Perform the test to verify

the TV bundled remote control functionality.

• View weak signal history - Display the list of channel

numbers that were automatically saved when signal

strength was weak.

• Optimize internal storage - Free up space in TV’s

internal storage for optimal performance.

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Philips 55PML9308 Seite 5

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