Why does it take so long to display the
contents on my USB device?
– This could be due to the large numbers
of les (>500 les/folders) or size of the
les (>1MB.)
– There could be other non-supported les
in the device that the system is trying to
read/display.
What if non-supported devices (e.g.
USB mouse, keyboards) are plugged
into the unit?
– The device may cause the unit to be
unstable. Remove the non-supported
device and unplug the power cord. Wait
for a few minutes before reconnecting
the power cord and power on the unitpower cord and power on the unit cord and power on the unit
again.
What happens when I plug in a USB
HDD?
– HDD is not supported as the large
storage capacity makes navigation very
difcult. Transfer the music les (mp3)
and photos (jpg) into a USB ash drive.
Why does the unit fail to detect my
USB portable music player?
– The portable music player may require
propriety software that is bundled with
the unit in order to access the contents
(eg. playlist.) The unit can only support
mass storage class device, but not Media
Transfer Protocol (MTP) class.
What types of le does the unit
support?
– We support only FAT16 and FAT32, not
NTFS.
Why does the le name appear to be
different from what was displayed on my
computer (e.g. from “Good Bye. jpg” to
“Good_B~1.jpg”)?
– The length of the le name is restricted
by the le system of the device (FAT16),
which only supports eight (8) characters.
– The computer may be able to display the
full le name as the operating system can
convert the le system.
Is simultaneous USB and Disc playback
possible?
– This is not possible due to memory
limitation. In addition, a different user
interface will be needed in order to
function and in order to be simple
enough to use.
Why can’t I rotate the pictures in my
device?
– In order to rotate the pictures in the
USB device, the picture must contain
EXIF information, stored by most digital
cameras. This EXIF information may have
been removed when you edit or copy the
picture from other devices using editing
programs.
Why can’t the unit play some of my
music les, photos or movies?
– The music les may not be playable
because of different formats and encoding
bit-rates. Similarly, the photos may be of
low resolution or too high resolution for
the unit to support.
Frequently Asked Questions (USB)
