Guarantee & service
If you need information or if you have a problem, please visit the Philips Web site at
www.philips.com or contact the Philips Customer Care Centre in your country (you will find its
phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your
country, turn to your local Philips dealer or contact the Service Department of Philips Domestic
Appliances and Personal Care BV.
Troubleshooting guide
◗ The suction power is insufficient:
1 Check if the suction power control is in the required position (see 'Using the appliance').
2 Check if the dustbag is full. If necessary, replace the dustbag.
3 Check if the filters need to be replaced.
4 Check if the nozzle, tube or hose is blocked up.
5 To remove the obstruction,disconnect the blocked-up item and connect it (as far as
possible) in reverse position.Switch the vacuum cleaner on to make the airflow suck the
obstructing material out of the blocked-up item (fig. 36).
◗ The infrared remote control does not function (specific types only)
B
It is possible that the batteries are not making proper contact or have not been inserted in the
proper way.
6 Remove the lid of the battery compartment and push the batteries back into place. Make
sure that the - and + poles are pointing in the right direction (fig. 37).
B
The batteries are empty.
7 Replace the batteries (fig. 37).
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