T roubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solv e the problem with the information below , contact
the Consumer Care Centre in your countr y .
Problem Cause Solution
The iron is plugged
in, but the soleplate
is cold.
There is a connection
problem.
Check the mains cord, the plug and the
wall socket.
The temperature dial is set
to MIN.
Set the temperature dial to the required
position.
The iron does not
produce any steam.
There is not enough water
in the water tank.
Fill the water tank (see chapter ‘Prepar ing
for use’, section ‘Filling the water tank’).
The steam control is set to
position 0.
Set the steam position to $ or &
(see chapter ‘Using the appliance’, section
‘Steam ironing’).
The iron is not hot
enough and/or the drip-
stop function has been
activated.
Set an ironing temperature that is suitable
for steam ironing ( 2 to MAX). Put
the iron on its heel and wait until the
temperature light goes out before you
star t ironing.
The steam
boost function
does not work
proper ly .
Y ou have used the steam
boost function too often
within a ver y shor t period.
Continue ironing in horizontal position
and wait a while before you use the
steam boost function again.
The iron is not hot enough. Set an ironing temperature at which the
steam boost function can be used ( 3
to MAX). Put the iron on its heel and
wait until the temperature light goes out
before you use the steam boost function.
Flakes and
impurities come
out of the soleplate
during ironing.
Hard water forms akes
inside the soleplate.
Use the Calc-Clean function one or
more times (see chapter ‘Cleaning
and maintenance’, section ‘Calc-Clean
function’).
The light on the
handle ashes
(GC2860 only).
The automatic shut-off
function has been activated
(see chapter ‘Features’,
section ‘Automatic shut-
off ’).
Pick the iron up or mov e it slightly to
deactivate the automatic shut-off function.
The automatic shut-off light goes out.
W ater droplets
drip on the fabr ic
during ironing.
Y ou have not closed the
cap of the lling opening
proper ly .
Press the cap until you hear a click.
The set temperature is too
low for steam ironing.
Set an ironing temperature that is suitable
for steam ironing ( 2 to MAX). Put
the iron on its heel and wait until the
temperature light goes out before you
star t ironing.
Y ou have put an additive in
the water tank.
Rinse the water tank and do not put any
additive in the water tank.
Y ou have used the steam
boost function at a setting
below 3 .
Set the temperature dial to a setting
between 3 and MAX.
Y ou have used the steam
boost function too often
within a shor t per iod.
Continue ironing in horizontal position
and wait a while before you use the
steam boost function again.
W ater dr ips from
the soleplate after
the iron has cooled
down or has been
stored.
Y ou have put the iron in
horizontal position while
there was still water in the
water tank.
Empty the water tank and set the steam
control to position 0 after use. Store the
iron on its heel.
W ater spots
appear on the
garment dur ing
ironing.
These wet spots may
be caused by steam that
has condensed onto the
ironing board.
Iron wet spots without steam from time
to time to dr y them.
If the under side of the
ironing board is wet, wipe
it dr y with a piece of dr y
cloth.
T o prevent steam from condensing onto
the ironing board, use an ironing board
with wire mesh top.
, Theredauto-offlightashestoindicatethattheir onhasbeenswitchedoff
by the automatic shut-off function (Fig. 8).
T o let the iron heat up again:
1 Pick up the iron or mo ve it slightly .
, Theautomaticshut-offlightstopsashing.
, If the temperature of the soleplate has dr opped below the set ironing
temperature, the temperature light goes on.
2 If the temperature light g oes on after you ha ve moved the ir on, wait for it to
go out befor e you start ironing.
Note: If the temperature light does not go on after you mo ve the iron, the soleplate still
has the right temperature and the iron is r eady for use.
Cleaning and maintenance
Cleaning
1 Set the steam control to position 0, remove the plug fr om the wall socket and
let the iron cool do wn.
2 Wipeak esandanyotherdepositsoffthesoleplatewithadampclothanda
non-abrasive (liquid) cleaning agent.
T o keep the soleplate smooth, avoid har d contact with metal objects. Never use a
scouring pad, vinegar or other chemicals to clean the soleplate .
3 Clean the upper part of the iron with a damp cloth.
4 Regularly rinse the water tank with water . Empty the water tank after you
ha ve rinsed it (Fig. 9).
Note: Refer to chapter ‘Gener al descr iption’ for the specic type numbers .
The Double-Active Calc System consists of an Anti-Calc tablet inside the water tank
combined with the Calc-Clean function.
- The Anti-Calc tablet prev ents scale from clogging the steam vents. The tablet is
constantly active and does not need to be replaced (Fig. 10).
- The Calc-Clean function remov es scale par ticles from the iron.
Calc-Clean function
Use the Calc-Clean function once ever y two weeks. If the water in your area is ver y
hard (i.e. when akes come out of the soleplate during ironing), use the Calc-Clean
function more frequently .
1 Mak e sure the appliance is unplugged.
2 Set the steam control to position 0.
3 Fill the water tank to the maximum lev el.
Do not pour vinegar or other descaling agents into the water tank.
4 Set the temperature dial to MAX (Fig. 11).
5 Put the mains plug in an earthed wall socket.
6 Unplug the iron when the temperatur e light goes out.
7 Hold the iron over the sink. Push the steam control to the Calc-Clean position
and hold it. Gently shake the ir on to and fro (Fig. 12).
, Steamandboilingwatercomeoutofthesoleplate. Impuritiesandak es(if
any)ar eushedout.
8 Release the steam control as soon a s all the water in the tank has been used
up.
9 Repeat the Calc-Clean process if the ir on still contains a lot of impurities.
After the Calc-Clean process
1 Put the plug back into the wall sock et and let the iron heat up to let the
soleplate dry .
2 Unplug the iron when the temperatur e light goes out.
3 Mov e the iron gently ov er a piece of used cloth to remov e any water stains
that ma y hav e formed on the soleplate.
Storage
1 Set the steam control to position 0, remove the plug fr om the wall socket and
let the iron cool do wn.
2 Wind the mains cord r ound the cord storage facility (Fig. 13).
3 Store the ir on on its heel in a safe and dry place .
Envir onment
- Do not throw awa y the appliance with the nor mal household waste at the
end of its life, but hand it in at an ofcial collection point for recycling. By doing
this, y ou help to preser ve the environment (Fig. 14).
Guarantee & service
If you need ser vice or information or if you hav e a problem, please visit the Philips
website at www .philips.com or contact the Philips Consumer Care Centre in y our
countr y (you nd its phone number in the worldwide guar antee leaet). If there is no
Consumer Care Centre in your countr y , go to your local Philips dealer .