Bedienungsanleitung Philips HD3167 (Seite 18 von 36) (Englisch, Französisch)

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9 Troubleshooting

If you encounter problems when using this multicooker, check the following points before requesting

service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.

Problem Solution

“SD” appears on the display

when the multicooker is in

standby mode.

“SD” is short for “standby” and means that the multicooker is in

standby mode.

The light on the button does

not go on.

There is a connection problem. Check if the power cord is connected

to the multicooker properly and if the plug is inserted rmly into the

power outlet.

The light is defective. Take the appliance to your Philips dealer or a

service center authorized by Philips.

The display does not

function.

The multicooker is not connected to the power supply. If there is no

power supply, the power failure backup function does not work and

the display does not function.

The battery for the display runs out of power. Take the appliance to

your Philips dealer or a service center authorized by Philips to have the

battery replaced.

The rice is not cooked. There is not enough water. Add water according to the scale on the

inside of the inner pot.

You did not press the start button (On/Off).

Make sure that there is no foreign residue on the heating element and

the outside of the inner pot before switching the multicooker on.

The heating element is damaged, or the inner pot is deformed. Take

the multicooker to your Philips dealer or a service center authorized by

Philips.

The rice is too dry and not

well cooked.

Add more water to the rice, and cook for a bit longer.

The multicooker does not

switch to the keep-warm

mode automatically.

You might have pressed the keep-warm button (Chaud) before

pressing the start button (On/Off). In this case the multicooker will be

in standby mode after the cooking is nished.

The temperature control is defective. Take the appliance to your Philips

dealer or a service center authorized by Philips.

The rice is scorched. You have not rinse the rice properly. Rinse the rice until the water runs

clear.

Water spills out of the

multicooker during cooking.

Make sure that you add water to the level indicated on the scale inside

the inner pot that corresponds to the number of cups of rice used.

I cannot get to the desired

cooking function.

Press the menu button (Menu) repeatedly to select the desired

function as shown by the indicator.

Rice smells bad after cooking Clean the inner pot with some washing detergent and warm water.

After cooking, make sure the steam vent cap, inner lid and inner pot is

cleaned thoroughly.

Error message (E1, E2, E3, or

E4) appears on the display.

There has been a power failure during cooking. Take the appliance to

your Philips dealer or a service center authorized by Philips.

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