20
11 Troubleshooting
If you contact Philips, you will be asked for the model and serial number of this player. The model
number and serial number are at the bottom of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
• Refer to the TV user manual for how to select the correct video input channel
NosoundoutputfromtheTV.
• Make sure that the audio cables are connected to the audio input sockets that are grouped with
the selected video input sockets.
ThecontentsoftheUSBstoragedevicecannotberead.
• The format of this USB storage device is not supported.
• The supported memory size is 1TB maximum.
• Make sure that this player supports these les. (Refer to "Specications" > "File")
• DRM-protected video les that are stored on a USB/SD storage device cannot be played through
an analog video connection (for example, composite). You need to use an HDMI connection to
play these les.
Subtitles are not displayed or not properly displayed.
• Make sure that the player supports the formats of the subtitles. (Refer to "Specications" >
"Subtitle support")
• To use a separate subtitle le for DivX video play, do the following:
a NamethesubtitleleinthesamewayasyoudowiththeDivXvideole,withle
extension names unchanged.
b SavethesubtitleleunderthesamedirectoryastheDivXvideoleonthemassstorage
device.
c Throughtheplayer,playtheDivXvideofromamassstoragedevice.
• If you stream DivX video les through DLNA, the separate subtitle les are not supported.
EN
