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Cannot access BD-Live features.
• Make sure that the home theater is
connected to the network (see 'Connect
and set up a home network' on page 12).
• Make sure that the network is set up (see
'Connect and set up a home network' on
page 12).
• Make sure that the Blu-ray disc supports
BD-Live features.
• Clear memory storage (see 'BD-Live on
Blu-ray' on page 15).
My 3D video played in 2D mode.
• Make sure that your home theater is
connected to a 3D TV through an HDMI
cable.
• Make sure that the disc is a Blu-ray 3D disc,
and the Blu-ray 3D video option is on (see
'BD-Live on Blu-ray' on page 15).
TV screen is black when you play a Blu-ray 3D
video or a DivX copy protected video.
• Make sure that the home theater is
connected to the TV through an HDMI
cable.
• Switch to the correct HDMI source on
the TV.
Cannot download video from an online video
store.
• Make sure that your home theater is
connected to the TV through an HDMI
cable.
• Make sure that the USB storage device
is formatted, has enough memory to
download the video.
• Make sure that you have paid for the video,
and it is within the rental period.
• Make sure that the network connection
is good (see 'Connect and set up a home
network' on page 12).
• Visit the video store website for more
information.
