37
Appendix
In order to apply the guarantee, you should
contact your dealer. Proof of purchase will be
required. Should malfunctioning arise, the dealer
will advise you what to do.
If you bought your equipment from SAGEM
directly, the following shall apply:
A SAGEM undertakes to remedy by repair, free
of charge for labour and replacement parts, any
defects in the equipment during a period of
twelve (12) months from the date of original de-
livery of the equipment, where those defects are
a result of faulty workmanship.
During this twelve month guarantee period, the
defective equipment will be repaired free of
charge; the customer must however return the
defective equipment at his/her own expense, to
the address given by SAGEM After Sales Depart-
ment, the phone number of which can be found
on the delivery slip.
Unless the customer has concluded with SA-
GEM a maintenance contract in respect of the
equipment which specifi cally provides for repairs
to be carried out at the customer’s premises, the
repairs will not be carried out on the equipment
at the customer’s premises.
The following sentence applies to purchases of
equipment for the customer’s trade, business
or profession. Except as otherwise expressly
provided in this document and to the extent
permitted by law, SAGEM makes no representa-
tions or warranties, express or implied, statutory
or otherwise, and to such extent, all terms and
conditions implied by law are hereby excluded.
This guarantee does not affect the customer’s
statutory rights.
B Exclusions from guarantee
SAGEM shall have no liability under the guaran-
tee in respect of:
• damage, defects breakdown or malfunction
due to:
· failure to properly follow the installation proc-
ess and instructions for use; or
· an external cause to the equipment (including
but not limited to, lightening, fi re, shock or
water damage of any nature); or
· modifi cations made without the written ap-
proval of SAGEM; or
· a failure or neglect to maintain the equipment
or inappropriate maintenance; or
· unsuitable operating conditions, particularly
of temperature and humidity; or
· repair or maintenance of the equipment by
persons not authorised by SAGEM; or
• wear and tear from normal daily use of the
equipment and its accessories
• damage due to insuffi cient or bad packaging
of equipment when returned to SAGEM
• supply of new versions of software
• work on any equipment or software modifi ed
or added without the prior written consent of
SAGEM
• malfunctions not resulting from the equip-
ment or from software installed in user work-
stations for the purpose of use of the equip-
ment
• communication problems related to an un-
suitable environment, including:
· problems related to access and/or connection
to the Internet such as interruptions by access
networks or malfunction of the line used by
the subscriber or his correspondent
· transmission faults (for example poor geo-
graphical coverage by radio transmitters, in-
terference or poor line quality)
· the local network fault (wiring, servers, work-
stations) or the failure of the transmission
network
• the normal servicing (as defi ned in the user
guide supplied with the equipment) as well
as malfunctioning due to servicing not being
carried out, servicing costs are in any event
always borne by the customer.
C In the cases set forth in § B as well as after
expiry of the twelve month guarantee period, the
customer must ask SAGEM for an estimate, and
he/she must accept the estimate and agree to pay
the charges mentioned in it before returning the
equipment to SAGEM. The repair and delivery
costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed
in writing with the customer and only for the UK.
If any provision of this guarantee shall be held to
be in whole or in part invalid or illegal due to an
obligatory rule applicable to consumers pursuant
to their national legislation, such invalidity or il-
legality shall not impair or affect the remaining
provisions or parts of this guarantee.
