Bedienungsanleitung Philips Philips Fidelio A5 (Seite 28 von 39) (Englisch)

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8 Troubleshooting

Warning

• Never remove the casing of this apparatus.

Tokeepthewarrantyvalid,nevertrytorepair

the system yourself.

If you encounter problems when using this

apparatus,checkthefollowingpointsbefore

requestingservice.Iftheproblemremains

unsolved,gotothePhilipswebsite(www.

philips.com/welcome). When you contact

Philips,ensurethattheapparatusisnearby

and the model number and serial number are

available.

No power

• Make sure that the AC power plug of the

device is connected properly.

• Make sure that there is power at the AC

outlet.

• Check whether the device is in Eco

standby mode.

No sound

• Check whether the device is muted. The

power/statusindicatorasheswhitewhen

the device is muted. Adjust volume on

the Philips AirStudio app or on AW5000

directly.

• Ifyouhavechosenthewiredconnection,

check whether the Ethernet cable has

been connected properly and securely.

• Check the Wi-Fi network connection.

Set up the network again if needed (see

'Connect AW5000 to your home Wi-Fi

network' on page 9).

• If the audio source is an external audio

player,adjustvolumeontheaudioplayer

directly.

No response from the device

• RestartAW5000,andthensetuptheWi-

Fi network for AW5000 again.

• Disconnect and reconnect the AC power

plug,andthenswitchonthedeviceagain.

Wi-Fi network connection failed

• This device does not support the WPS-

PIN method.

• Enable SSID broadcast on the Wi-Fi router.

• Keep away from potential sources of

interferencewhichmayaffectWi-Fisignal,

such as microwave ovens.

• Make sure that the SSID name of your

home router consists of alphanumeric

characters,withnospaceorspecial

characterslike%/#/*/#inserted.The

network password should not consist of

#/:/;/'.

• If you choose to rename your AW5000

manually on the Philips AirStudioapp,do

not use special characters or symbols.

• ForsomenewtypesofWi-Firouters,a

network name (SSID) may be created

automatically when you use WPS for

connection. Always change the default

network name (SSID) to a simple one that

consistsofalphanumericalcharacters,and

also change the Wi-Fi security mode to

secure your network.

Wired network connection failed

• Ifyouhavetriedwirelessconnection,

beforesetupofwiredconnection,you

need to reset the wireless Hi-Fi speaker.

Follow the procedures below to reset the

device:

1 Unplug the power cord.

2 Hold the numeric key 1 and plug the

power cord again.

» Thepower/statusindicatorashes

amber,thenturnssolidamber,andafter

awhilestartstoashamberagain.

3 Release the numeric key 1.

Note

• Do not release the numeric key 1 until the power/

statusindicatorashesamberforasecondtime.

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