21EN
8 Troubleshooting
Warning
• Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
product, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the product is nearby and the
model number and serial number are available.
No power
• The built-in battery need to recharge.
No sound
• Volume is too low. adjust the volume.
Weak GPS signal
• if there are not enough satellites to
determine position, or if there is no
reception, the navigator displays the
message No GPS Signal. Initialization and
reception of GPS signals can be altered
by the windshields some vehicles are
equipped with; if this is the case, place your
terminal on the non-treated part of the
windshield and in an open space.
Point of destination unreachable
• Some destinations can be unreachable,
depending on the selected transportation
mode; for instance, a pedestrian street is
not reachable in Car mode. The system will
nonetheless attempt to guide you to the
nearest reachable point to your destination.
About the Bluetooth device
Cannot connect with the system.
• The device does not support the proles
required for the system.
• The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device to nd out how to enable the
function.
• The system is not in the pairing mode.
• The system is already connected with
another Bluetooth-enabled device.
Disconnect that device or all other
connected devices and then try again.
The paired mobile phone connects and
disconnects constantly.
• The Bluetooth reception is poor. Move
the mobile phone closer to the system or
remove any obstacle between the mobile
phone and the system.
• Some mobile phones may connect and
disconnect constantly when you make
or end calls. This does not indicate any
malfunction of the system.
• For some mobile phones, the Bluetooth
connection may be deactivated
automatically as a power-saving feature.
This does not indicate any malfunction of
the system.
