User Guide
48
The Remote Control will not switch modes
• When the battery pack is low the Remote Control prevents you from switching
to customizing modes so that no customization can get lost. Recharge the
battery pack (see p. 5).
The Remote Control is low on memory
• The Remote Control displays a message to clean up the memory. The Remote
Control will do this by permanently removing devices and macro and timer
groups you have deleted.
Warning Cleaning up memory can take 30 minutes or longer. Never remove the
battery pack during the clean-up process. This might damage the
configuration file resulting in loss of your customized commands.
The configuration file is corrupted
• When this very unlikely event occurs, you have to revert to the original
configuration or use ProntoPro Edit to upload a new configuration file. All your
customized commands devices and macros will be lost and you will have to
reprogram your Remote Control.
Remote Control error messages
• If one of the following error messages occurs, please contact your dealer or
the Philips customer service:
• Can’t open configuration file;
• Configuration file error;
• No configuration file found;
• Invalid configuration file version.
Recharging Problems
The battery pack will not recharge
• Make sure the battery pack is properly installed in your Remote Control
(see p. 4).
The indicator light flashes on the docking station
• Make sure the battery pack is properly installed in your Remote Control.
See “Installing the Battery Pack” on page 4.
• Make sure the Remote Control lies placed properly in the docking station.
You need to hold the Remote Control at an angle of 30 to 45° to plug it in the
connector of the docking station.
See “Charging the Remote Control” on page 5.
• Check if the connector in the docking station is clean and free of obstructions.
Troubleshooting
