Troubleshooting
If you are unable to solve your problem by
means of the troubleshooting guide below, please
contact the nearest Philips service centre, the
Philips Customer Care Centre in your country or
contact us online at www.philips.co.
ENGLISH12
Solution
Make sure that the plug of the charging unit is
properly connected to the mains.
Make sure the socket is live (see also the section
'Important').
Make sure the toothbrush is switched off and
recharge it for at least 16 hours.
Check if the brush attachment has been properly
connected to appliance (see also the section 'Using
the appliance').
The toothbrush must be recharged. If you normally
leave the toothbrush in the charging unit
continuously, you may have to revive the battery as
described in the 'Charging' section.
Remove the brush attachment and start using a
new one.
Problem
The toothbrush does not
work at all, although it has
been in the charging unit
overnight.
The motor of the
toothbrush works, but the
brush head doesn't.
The brushing power of the
appliance has greatly
decreased.
The teeth-cleaning
performance of the
toothbrush is not optimal
anymore.
