Bedienungsanleitung Plawa Spypen Actor (Seite 16 von 19) (Englisch)

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13. Troubleshooting

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-

line. See your registration card for helpline contact details.

For Windows® Users:

Please also refer to the help les & User Guides that accompany the enclosed applications.

For further information and support, please visit our website: http://www.spypen.com

I receive an error message when I am

installing “My Camera Driver”

“My Camera Driver” does not load.

If you need to change batteries, and retain the

images in your ACTOR memory, ensure you are

connected to a PC which is turned on via the USB

cable, which will then draw power from the PC

whilst you insert new batteries.

I cannot run the My Camera Driver.

My ACTOR LCD displays “

”.

Put My Camera CD in the CD-ROM drive.

Check the Connection.

Install 2 x AAA Batteries.

Switch the Flash Bar to ON and check to see if the

Green LED lights up. If the LED is continuously

you have enough power, if the LED does not light

up within 30 seconds, this means you need to

replace the batteries.

Keep hands and garments away from the Flash

Light.Hold the base of the ACTOR with the left hand

and operate the Shutter Button and Mode Button

with your thumb and forenger.

I cannot activate my ACTOR by pressing

the Mode Button.

My Flash Unit is not properly connected.

There are no batteries installed in the Flash

Unit.

The batteries in the Flash Unit have no or

insufcient power.

My Flash Unit will not operate.

My image is too dark even though I used the

Flash Unit.

I receive a message no image to download

when I try to upload to my computer.

Connection failure. Check all cables connections are secured.

Conict with another camera driver capture

device.

If you have any other camera installed on your

computer, remove the camera and it’s driver

completely from your system to avoid conict with

another camera or capture device.

Go to the computer desktop. Right click on “My

Computer”. Click “Properties”. Select “Device

Manager”. Double click on “CD_ROM”, double click

on “CD-R (normally the manufacturer’s name. click

on “Settings”. Ensure “Auto insert notication” is

ticked and the “disconnect” is ticked. If you change

the settings the computer will ask you to restart

your PC. Click “Yes”.

Upload all images to your PC and replace batteries.

My CD Installation wizard does not work.

I cannot access any PhotoFantasy’s

templates.

No CD in CD-ROM drive.

Shut down all other applications and attempt to

reinstall the driver, or download the updated driver

from www.spypen.com and install the updated

driver.

Check the USB controller in your BIOS if they are

activated. If these does not work contact your

national customer support representative.

The Flash Light is obstructed by something

The LED indicator is not lit up.

Insufcient battery power or batteries is

missing.

The auto installation le is switched to off

The CD-ROM is disconnected.

This means there is insufcient power to

upload images to your computer.

Symptom Problem Solution

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Plawa Spypen Actor Seite 16

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