Bedienungsanleitung Plawa Spypen MEMO (Seite 16 von 18) (Englisch)

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3. If you need further help on how to use Microsoft® NetMeeting™, select the “Help” under the manual

bar and choose the topic you need. Or you can visit the following website: http://www.microsoft.com/

windows/netmeeting.

1.3

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PIXEL

8 Troubleshooting Problems

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer

support hot-line. See your registration card for helpline contact details.

I receive an error message when I

am installing “My Camera Driver”

“My Camera Driver” does not

load.

If you need to change batteries, and

retain the images in your SPYPEN MEMO’s

memory, ensure you are connected to a

PC which is turned on via the USB cable,

which will then draw power from the PC

whilst you insert new batteries.

I cannot run the My Camera

Driver.

LCD displays “

”.

Put My Spypen Memo CD in the CD-ROM

drive.

Check the Connection.

Install 2 x AAA Batteries.

Switch the Flash Bar to ON and check to

see if the Green LED lights up. If the LED

is continuously you have enough power, if

the LED does not light up within 30 sec-

onds, this means you need to replace the

batteries.

Keep hands and garments away from the

Flash Light. Hold the base of the SPYPEN

MEMO with the left hand and operate the

Shutter Button and Mode Button with your

thumb and forenger.

I cannot activate my SPYPEN MEMO

by pressing the Mode Button.

My Flash Unit is not properly con-

nected.

There are no batteries installed in

the Flash Unit.

The batteries in the Flash Unit have

no or insufcient power.

My Flash Unit will not operate.

My image is too dark even though I

used the Flash Unit.

I receive a message no image to

download when I try to upload to my

computer.

Connection failure. Check all cables connections are secured.

Conict with another camera driver

capture device.

If you have any other camera installed on

your computer, remove the camera and

it’s driver completely from your system to

avoid conict with another camera or cap-

ture device.

Go to the computer desktop. Right click

on “My Computer”. Click “Properties”.

Select “Device Manager”. Double click on

“CD_ROM”, double click on “CD-R (nor-

mally the manufacturer’s name. click on

“Settings”. Ensure “Auto insert notica-

tion” is ticked and the “disconnect” is

ticked. If you change the settings the

computer will ask you to restart your PC.

Click “Yes”.

Upload all images to your PC and replace

batteries.

My CD Installation wizard does not

work.

I cannot access any PhotoFantasy’s

templates.

No CD in CD-ROM drive.

Shut down all other applications and

attempt to reinstall the driver, or download

the updated driver from www.spypen.com

and install the updated driver.

Check the USB controller in your BIOS

if they are activated. If these does not

work contact your national customer sup-

port representative.

The Flash Light is obstructed by

something

The LED indicator is not lit up.

Insufcient battery power or batter-

ies is missing.

The auto installation le is switched

to off

The CD-ROM is disconnected.

This means there is insufcient power

to upload images to your computer.

Symptom Problem Solution

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