PX-716 Installation and Users Manual
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Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient
location. Keep your drive’s serial number and a copy of your sales
receipt handy as well.
If you experience a problem while installing or operating your drive,
please refer first to the relevant sections of this manual regarding setup
and installation (Sections 1–3). If you do not uncover the solution there,
please refer next to the maintenance and troubleshooting section that
begins on page 91. You may also wish to refer to the Frequently Asked
Questions (FAQ) section of our web site to assist you in troubleshooting
the problem on your own.
NOTE: We encourage you to go the Plextor web site (www.plextor.com)
before attempting to contact Technical Support. The answers to the most
common questions callers ask can be found quickly in the support area.
Select PlexHelper for online troubleshooting or FAQs for answers to
common questions.
If you have not been successful in your quest, our Technical Support
Department will help you solve problems that relate specifically to your
PX-716 drive. In many cases, a problem that appears to be caused by
your Plextor drive actually originates in another part of your computer.
In such instances, our technical support staff will try to help you identify
the part at fault and will refer you to the manufacturer of that part for
further assistance.
