PX-716 Installation and Users Manual
133
Appendix C: Warranty
PLEXTOR CORP. (“Plextor”) warrants your PX-716A or PX-716SA
drive against any defect in material and workmanship, under normal use,
for a period of one year following its date of purchase. In the event this
product is found to be defective within the warranty period, PLEXTOR
will, at its option, repair or replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal
use and/or conditions; b) if the unit is repaired, modified or altered,
unless such repair, modification or alteration is expressly authorized in
writing by PLEXTOR;
c) if the unit is subjected to abuse, neglect, lightning strike, electrical
fault, improper packaging, or accident; d) if the unit is installed
improperly; or e) if the serial number of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct,
special, or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of
replacement goods, or expense or inconvenience caused by service
interruptions. Under no circumstances will any person be entitled to any
sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR’s Technical
Support Department by e-mail (techsupport@plextor.com
) or by calling
510-440-2000. The Technical Support Department will attempt to
diagnose and correct your problem. If the unit does not function
properly, they will give you instructions on obtaining a Return Material
Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR.
Authorization is confirmed by issuance of the RMA number, which
must be written prominently on the outside of the box in which the
defective unit is returned to PLEXTOR.
