Troubleshooting
Malfunciton Possible Reason Solution
Device does not turn on or
turns on but only the logo
is loaded
Battery is low Charge the battery
A book does not open
- the message Book is
probably damaged or pro-
tected appears, or nothing
happens at all
The book is damaged
If the book was down-
loaded from the online
store try to re-load it again.
If the file opens on your
PC, but does not open on
the Device, save the book
in another format (TXT,
DOC, PDF).
Html book opens but is
displayed incorrectly.
For example, there are
empty pages, some part of
the text is missing etc.
HTML-files contain
non-text elements
(frames, JAVA-scripts,
flash-elements)
Save the page in TXT
format
Book opens but various
symbols, question marks
etc. are displayed instead
of letters
Incorrect encoding
Switch to reading mode,
select Settings and change
encoding
No response when you
press any key
Sometimes (e.g., when
downloading damaged or
too large books) the Device
may freeze
Close the frozen applica-
tion by pressing / keys
simultaneously for 1–2 sec.
