Polycom®!VVX®!400!and!410!Business!Media!Phones!User!Guide!
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product. All products that are replaced will become the property of Polycom. Replacement
products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days
from shipment, or the remainder of the initial warranty period, whichever is longer. Products
returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it
is recommended that they be insured or sent by a method that provides for tracking of the
package. Responsibility for loss or damage does not transfer to Polycom until the returned item
is received by Polycom. The repaired or replaced item will be shipped to Customer, at
Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product,
and Polycom will retain risk of loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates
(minor releases/bug fixes). To continue to receive support, purchasing a maintenance contract
is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that
the alleged defect or malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s
control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other
hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S
SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL
EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
