628464
158
Zoom out
Zoom in
Vorherige Seite
1/230
Nächste Seite
UC Software 5.4.1 | December 2015 | 3725-46211-005A
USER GUIDE
Polycom
®
VVX
®
Business Media
Phones
Applies to Polycom VVX 101, 201, 300 Series, 400
Series, 500 Series, 600 Series, and 1500 Business
Media Phones, Polycom VVX Camera, and Polycom
VVX Expansion Modules
2
Copyright
©
2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom
®
, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this
product. The EULA for this product is available on the Polycom Support page for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
OpenSourceVideo@polycom.com.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc. 3
Table of Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Get Started with Polycom VVX Business Media Phones . . . . . . . . . . . . . . . . . . 19
Overview of Phone Hardware and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
VVX 101 and VVX 201 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
VVX 300 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
VVX 400 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
VVX 500 Series and VVX 600 Series Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
VVX 1500 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Securing Your Phone with the Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Overview of the Phone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Active Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Switch among Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Icons and Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Entering Information in Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Entering Information Using the Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enter Information Using the Onscreen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Inputting Chinese Characters with PinYin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the PinYin Input Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Log Into and Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Log Into Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Log Out of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Change Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Log Into a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 4
Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sign In Using Your Skype for Business Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sign Out of Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sign In Using Your BroadSoft UC-One Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Lock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Unlock Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Change Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Placing and Answering Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Placing Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place an International Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls from Recent Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Place Calls to Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Place Calls from Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Place Calls from a Locked or Logged Out Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Place a Call from a VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Place a Call with a Hidden Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Use H.323 Protocol to Place Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Answer Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answer Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answer Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer a Call When in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answering Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Answer Calls on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Skype for Business Calls on a Locked Phone . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Answer Calls from VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Switch among the Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 59
Mute and Unmute Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
End Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
End Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Hold Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 5
Resume Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Resume Calls on VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cancel a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking and Retrieving Calls on the Skype for Business Server . . . . . . . . . . . . . . . . . . . 62
Park Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Retrieving Parked Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking and Retrieving Calls on the BroadSoft BroadWorks Server . . . . . . . . . . . . . . . . 63
Park BroadSoft Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Retrieve BroadSoft Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Calls on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
View a List of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Manage Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones . . . . . . . . . . . 66
Display Calls from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Display Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Manage Calls from the Calls Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing Calls Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Managing Calls with BroadSoft UC-One BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . 68
Enable BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Edit BroadWorks Anywhere Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Disable BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Remove BWA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing Calls with BroadSoft UC-One Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Add a Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Disable Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Edit Your Remote Office Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ignoring or Rejecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Ignore or Silence Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reject Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reject Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Rejecting Calls with Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Enable Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reject Calls with Do Not Disturb on Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reject Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Redirecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 6
Forwarding Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Forward an Incoming Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Forward All Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Disable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Forwarding Incoming Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Forward Skype for Business Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forward Skype for Business Calls to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Simultaneously Ring a Group of Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forward Calls to Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Simultaneously Ring Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Divert Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Tips for Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Audio Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Initiate Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Join Calls to Create a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
End Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Hold Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Resume Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Split Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Manage Conference Call Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Skype for Business Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Initiating a Skype for Business Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Initiate a Skype for Business Conference on Your Phone . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Conference Call in the Skype for Business Client . . . . . . . . . . . . . . . . . . . . 81
Initiating a Group Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Group Conference Call on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Initiate a Group Conference Call in the Skype for Business Client . . . . . . . . . . . . . . . 82
Initiate a Conference Call during a Skype for Business Call . . . . . . . . . . . . . . . . . . . . . . . 82
Add Contacts to a Skype for Business Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Send Contacts Active Conference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing a Roster of Skype for Business Conference Participants . . . . . . . . . . . . . . . . . . 83
Exit the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Return to the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Managing Skype for Business Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Muting Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Demote or Promote Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Enable and Disable Conference Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Remove Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 7
Lock and Unlock a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Alcatel-Lucent Advanced Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Initiate an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Initiate an Advanced Conference Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Add Contacts to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Join Calls to an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Join Two Calls into an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Viewing a Roster of Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Exit the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Return to the Roster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Managing Advanced Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Muting Conference Participants’ Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Remove Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Shared Line Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Missed and Received Calls on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Hold Calls Privately on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Barge In on Calls for Busy Lamp Field Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
GENBAND’s Multiple Appearance Directory Number - Single Call Appearance . . . . . . . . . . 91
Placing a MADN Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Answering MADN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Barge In on an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Resume Held MADN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Enabling Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Enable Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Disable Privacy Temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Enable Privacy on a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Shared Line Appearance for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Shared Line Appearance Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Answering SLA Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Resume Held SLA Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Boss-Admin for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Assign Delegates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
View the Delegates Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
View the Boss Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Set a Ringtone for Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Edit the Delegates Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Managing Calls on the Boss’s Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 8
Respond to Incoming Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Viewing Call Status on the Boss’s Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
View Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Resume Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Transfer Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Call on Behalf of a Boss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Join Conference Calls for a Boss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Alcatel-Lucent Shared Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Placing a SCAP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering SCAP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Bridging into Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Leave a Bridge Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Make Active Calls Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Holding or Passing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Pass SCAP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring . . . . . . . . . . . . 105
Add Numbers to Your Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Delete Numbers from the Simultaneous Ring List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Record Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Guidelines when Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Pause a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Resume a Recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Record Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Browse Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Play Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pause and Resume Played Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Stop Playing a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Rename a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Delete Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Tips for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Control the Lens Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Stop Sending Video with the Privacy Shutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Status Indicators and Messages for the VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing Video Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 9
Set the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Stop Video for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Change Video Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Changing the Video Call and PIP Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Change How PIP Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Change How Far-Side Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Display All Video Calls in Full Screen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Place a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Stop Sending Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
No Video from the Far Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Display Video Calls in Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Exit Full Screen View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Swap Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Handling Video and Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Handle Conference Calls with Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Managing Video Calls without a VVX Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Managing Audio and Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
View Video in Full Screen during Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Handling a Mixture of Video and Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Place Audio-Only Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Call Lists and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
View Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
View Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Save a Recent Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Edit Recent Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Sort Recent Call Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Sort Entries by Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
View Recent Skype for Business Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
View Recent Skype for Business Calls in Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Managing the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Search for Contacts in the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Add a Contact to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
View Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Update a Contact’s Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Delete a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Managing the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Perform a Quick Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 130
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 10
Perform an Advanced Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . 130
Save Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Clear Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Add Contacts from the Corporate Directory to the Contact Directory . . . . . . . . . . . . . . . 131
Search the Skype for Business Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Saving Contacts from the Skype for Business Directory . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Contacts to Skype for Business Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Skype for Business Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . 132
Search the Outlook Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Save Outlook Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Searching the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Perform a Simple Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Perform an Advanced Search of the BroadSoft Directory . . . . . . . . . . . . . . . . . . . . . . . . 133
Add BroadSoft Contacts to the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Managing the GENBAND Address Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Searching the Global Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Save a Global Address Book Contact to the Contact Directory . . . . . . . . . . . . . . . . 135
Save Global Address Book Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
View Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Search Your Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Add Contacts to the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Delete Contacts from the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Edit Contacts in the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Favorites and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Managing Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Add Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
View Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
View Favorites on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
View Favorites from the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Reorder Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Delete Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Add Contacts to Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
View Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Monitor Contacts on Your Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
View Your Watcher List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Block Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 11
View a List of Blocked Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Managing Skype for Business Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Add a Contact to Your Microsoft Skype for Business Contact List . . . . . . . . . . . . . . . . 143
View Skype for Business Favorites and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Assign Skype for Business Contacts to Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Skype for Business Contacts’ Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
View Contact’s Activity on VVX 201, 300, and 400 Phones . . . . . . . . . . . . . . . . . . . 147
View Contact Information on the Lines Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
View the Skype for Business Contacts’ Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Change the Privacy Relationship for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Managing BroadSoft UC-One Favorites and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
BroadSoft UC-One Contacts’ Presence Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
View BroadSoft UC-One Contacts and Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
View BroadSoft UC-One Favorites in the Contact List . . . . . . . . . . . . . . . . . . . . . . . 150
View BroadSoft Contacts and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Search for BroadSoft UC-One Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Update Your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Update Your Skype for Business Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Automatically Update Your Buddy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Access, Send, and Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Access Voicemail and Video Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Remove the Message Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Access Skype for Business Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Managing Skype for Business Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Call a Contact from Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Delete Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Mark Message as Read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Send Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Read Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Reply to Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Delete Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Broadcasting Messages with Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Sending and Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Send Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Group Paging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Change the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 12
Update Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Enable Pages to Play during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Broadcasting Messages with Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Sending and Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Send PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Listen to PTT Broadcasts during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Reply to PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
End PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Push-To-Talk Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Change the Default Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Update Channel Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Enable PTT Broadcasts to Play During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . 165
Use Applications on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Open the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Navigate Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Navigate Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Display Meeting View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Return to Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Use Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Choose a Meeting Reminder Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Choose an Alert Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Disable Meeting Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Joining Calendar Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join a Meeting from a Meeting Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join a Meeting with an Alternate Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Join Skype for Business Meetings from the Calendar . . . . . . . . . . . . . . . . . . . . . . . 170
Navigating the Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
View the Idle Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Use the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Browser Navigation Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Enter Information into the Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Using the Launch Pad on VVX 1500 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Access the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Open Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Navigate the Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Display the Launch Pad’s Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 13
Enable My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Password Required to Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Set the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Customize the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Disable the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Setting the Backlight Intensity and Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Set the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Set the Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Select a Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Adding Personal Photos as Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Using the Web Configuration Utility to Add a Background . . . . . . . . . . . . . . . . . . . . 177
Use a USB Flash Drive to Add a Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Reset Your Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Enable Transparent Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Enable Line Key Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Enabling Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Enable Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Use Personal Photos as Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Disable Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Use Your Phone as a Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Performing Tasks in the Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Using Power-Saving Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Change Your Office Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Change Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Changing Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Change Incoming Call Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Set a Ringtone for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Set a Ringtone for Individual Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Change the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Extend Your Phone’s Capabilities with Accessories . . . . . . . . . . . . . . . . . . . . 187
Using a Headset with Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Connecting a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Use Your Headset for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Reactivate Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Setting the Headset Base Unit Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Enable Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 14
Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Disconnect Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Using Bluetooth Headsets with VVX 600 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Enable Bluetooth and Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Managing Calls with Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Disconnect and Remove Your Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Setting Up and Enabling the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . 192
Use the Direct Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using the Indirect Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Disable the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Using the Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Access Your Phone Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Using Keyboard Shortcuts to Perform Tasks on Your Phone . . . . . . . . . . . . . . . . . . 196
Enter Text in a Different Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Connecting a Netgear Wi-Fi Adapter to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Connect the Wi-Fi Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Connecting Polycom VVX Expansion Modules to Your Phone . . . . . . . . . . . . . . . . . . . . . . . 200
VVX Expansion Module Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Connect VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Connect Additional Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Assigning Contacts and Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . 204
Assign Favorites to VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Assign Skype for Business Contacts to VVX Expansion Modules . . . . . . . . . . . . . . 205
Identify Line Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Generate the VVX Expansion Module Directory Card . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Insert the Directory Card on the VVX Expansion Module . . . . . . . . . . . . . . . . . . . . . 207
Navigate VVX Color Expansion Module Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Smart Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Alternate Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Connecting to Skype for Business on Your Phone Using Better Together over Ethernet . . . 210
Installing the Polycom Better Together over Ethernet Connector . . . . . . . . . . . . . . . . . . 210
Download the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Install the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Enable and Pair Better Together over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Set Your Phone as Your Primary Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Using BToE to Manage Calls on Your Phone and Skype for Business client . . . . . . . . . 213
Answer BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Place BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 15
Pause and Resume BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Move Call Audio between Your Phone and Computer . . . . . . . . . . . . . . . . . . . . . . . 214
Use Your Phone as Your Primary Audio Device for Your Computer . . . . . . . . . . . . . . . 215
Disable BToE on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Stop BToE on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Uninstall the Polycom BToE Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Accessibility Features on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Features for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Features for Vision-Impaired and Blind Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Features for Mobility-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Maintain Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Investigate Phone Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Remove Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Restart the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Update the Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Test Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Clean the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
View Software Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Update the Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Exit the Software Update Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Update Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Postpone Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Update Your Skype for Business Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
View Software Update Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Update Skype for Business Software Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Troubleshoot the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
GENBAND Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
View the Status of the Personal Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Polycom Desktop Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Troubleshoot Audio and Echo Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Better Together over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 16
Troubleshoot Polycom BToE Connector Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Troubleshoot Polycom BToE Connector Start Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Troubleshoot Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Polycom, Inc. 17
Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
Who Should Read this Guide?
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phone features.
This user guide contains information for the following Polycom
®
VVX
®
products:
VVX 101 business media phones
VVX 201 business media phones
VVX 300, 301, 310, and 311 business media phones
VVX 400, 401, 410, and 411 business media phones
VVX 500 and 501 business media phones
VVX 600 and 601 business media phones
VVX1500 business media phones
VVX Camera
VVX Expansion Modules.
Typographic Conventions
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
Typographic Conventions
Convention Description
Bold Highlights interface items such as menus, menu selections, window and dialog box
names, soft keys, filenames, and directory names when they are involved in a
procedure or user action. Also used to highlight text to be entered or typed.
Italics Used to emphasize text, to show example values or inputs (in this form:
<example>), and to show titles of reference documents available from the Polycom
Support Web site and other reference sites.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 18
Related Documentation
For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX
Expansion Modules, view the following support pages:
Polycom VVX 101
Polycom VVX 201
Polycom VVX 300 Series
Polycom VVX 400 Series
Polycom VVX 500 Series
Polycom VVX 600 Series
Polycom VVX 1500
Polycom VVX Camera
Polycom VVX Expansion Modules
You can view the following types of documents on each product page:
User Documents:
Quick Tips A quick reference on how to use the phone’s most basic features.
Setup and Maintenance Documents:
Quick Start Guide This guide describes the contents of your package, how to assemble the
phone or accessory, and how to connect the phone to the network. The quick start guide is
included in your phone package.
Wallmount Instructions This document provides detailed instructions for mounting your phone
on the wall. To install your phone on the wall, you need the optional wallmount package, which
includes the wallmount instructions.
Administrator’s Guide This guide provides detailed information about setting up your network
and configuring phone features.
Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page.
These documents describe workarounds to existing issues and provide expanded descriptions and
examples for phone settings and features. You can find these documents on the Polycom Profiled UC
Software Features and Polycom Engineering Advisories and Technical Notifications support pages.
Blue Text Used for cross references to other sections within this document and for hyperlinks
to external sites and documents.
Courier Used for code fragments and parameter names.
Typographic Conventions
Polycom, Inc. 19
Get Started with Polycom VVX Business
Media Phones
Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
This section details your phone’s components, the screen layout of your phone, and how to navigate your
phone’s interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in
similar ways.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand your VVX phone’s hardware features. For more
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone’s support page on Polycom Voice Support.
Note: Accessing features and options
As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be
enabled or may operate differently on your phone. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your phone screen.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 20
VVX 101 and VVX 201 Hardware
The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones.
The table lists each numbered feature shown in this figure.
VVX 101 and 201 hardware features
VVX 101 and 201 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Hookswitch Cradles the handset and end calls.
2 Line keys Enables you to select a phone line, view calls on
a line, or quickly call a favorite contact.
3 Speaker Provides ringer and speakerphone audio output.
4 Dial pad keys Enable you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset,
speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences.
8 Speakerphone key Enables you to place and receive calls using the
speakerphone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 21
9 Headset key Enables you to place and receive calls through a
headset.
10 Security slot (on side) Enables you to attach a universal security cable
lock to your phone so you can secure it to a
desktop.
11 Navigation keys / Select key Scrolls through information or options displayed
on the phone’s screen. Selects a field of
displayed data.
12 Soft keys Enable you to select context sensitive keys that
display along the bottom of the screen.
13 Home key Displays the Home screen from other screens,
and displays the Lines and Calls screen from the
Home screen.
14 Screen Shows a 2.5-inch diagonal screen with a
backlight that enables you to view menus and
data.
VVX 101 phones do not have a backlight.
15 Message Waiting Indicator Flashes red to indicate when you have new
messages.
VVX 101 and 201 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 22
VVX 300 Series Hardware
The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media
phones. The table lists each numbered feature shown in this figure.
VVX 300 series hardware features
VVX 300 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot
(on top)
Enables you to attach a universal security cable
lock to your phone so you can
secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
screen.
5 Transfer key Transfers an active call to a contact.
6 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use
the dial pad keys to select menu items that have index numbers.
7 Messages key Enables you to access and manage instant and voice messages.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 23
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
12 Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
14 Navigation
key/ Select key
Scrolls through information or options displayed on the phone’s screen. Selects a
field of displayed data.
15 Home key Displays the Home screen from other screens, and displays the Lines and Calls
screen from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17 Screen Shows a 2.2-inch diagonal screen with a backlight that enables you to view
menus and data.
18 Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
VVX 300 Series Hardware Feature Descriptions
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 24
VVX 400 Series Hardware
The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media
phones. The table lists each numbered feature shown in this figure.
VVX 400 series hardware features
VVX 400 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Security slot (on
top)
Enables you to attach a universal security cable
lock to your phone so you can
secure it to a desktop.
2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Soft keys Enable you to select context sensitive keys that display along the bottom of the
screen.
5 Transfer key Transfers an active call to a contact.
6 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use
the dial pad keys to select menu items that have index numbers.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 25
7 Messages key Enables you to access and manage instant and voice messages.
8 Hold key Holds an active call or resumes a held call.
9 Microphone Transmits audio to other phones.
10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
11 Mute key Mutes local audio during calls and conferences. The key glows red when
activated.
12 Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
13 Headset key Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
14 Navigation key/
Select key
Scrolls through information or options displayed on the phone’s screen. Selects a
field of displayed data.
15 Home key Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
16 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17 Screen Shows a 3.5-inch diagonal screen with a backlight that enables you to view
menus and data.
18 Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
VVX 400 Series Hardware Feature Descriptions
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 26
VVX 500 Series and VVX 600 Series Hardware
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media
phones. The table lists each numbered feature shown in this figure.
VVX 500 series and VVX 600 series hardware features
VVX 500 Series and 600 Series Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot
on the handset.
2 Speaker Provides ringer and speakerphone audio output.
3 Dial pad keys Enable you to enter numbers, letters, and special characters. You can also use the
dial pad keys to select menu items that have index numbers.
4 Security slot
(on side)
Enables you to attach a universal security cable
lock to your phone so you can
secure it to a desktop.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 27
7 Mute key Mutes local audio during calls and conferences. The key glows red when activated.
8 Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
9 Headset key Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset is
activated.
10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap
the screen to select and highlight screen items. To scroll, touch the screen, and
swipe your finger up, down, right, or left.
11 Home key Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
12 Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
VVX 500 Series and 600 Series Hardware Feature Descriptions
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 28
VVX 1500 Hardware
The following figure displays the hardware features on the VVX 1500 business media phone. The table lists
each numbered feature shown in this figure.
VVX 1500 hardware features
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 29
VVX 1500 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Camera Provides near-site video. The camera barrel is located directly behind the camera
lens. The camera barrel adjusts the camera angle.
2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
Tap the screen to select and highlight screen items on screen. To scroll, touch the
screen, and swipe your finger up and down.
3 Menu key Enables you to access your phone and organization’s features as well as other
menu options.
4 Applications
key
Enables you to access the Web Browser and Launch Pad.
5 Video key Controls the size, position, and transmission of video images.
6 Dial pad keys Provide the 10 digits, alphabetic characters, and special characters available in
context-sensitive applications.
7 Security slot
(on side)
Enables you to attach a universal security cable
lock to your phone so you can
secure it to a desktop.
8 Speaker Provides ringer and hands-free (speakerphone) audio output.
9 Transfer key Transfers a call to another party.
10 Headset key Enables you to place and receive calls through an optionally connected headset.
The key glows green when headset mode is selected.
11 Hold key Holds an active call or resumes a held call.
12 Speakerphone
key
Enables hands-free communication during calls. The key glows green when
speakerphone mode is selected.
13 Do Not Disturb
key
Cancels ring
ing and directs incoming calls to your mailbox. The key glows red
when activated.
14 Headset
connector
Enables you to connect a headset to the phone.
15 USB port Enables you to connect a USB flash drive to display pictures on your phone, and
to record and play back calls.
16 Mute key Mutes audio transmission locally during calls and conferences. The key glows
red when activated.
17 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
18 Conference
key
Enables connection with another party for a conference.
19 Delete key Deletes data displayed on the screen.
20 Redial key Dials your most recently called contact.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 30
Securing Your Phone with the Security Slot
The security slot is located on the top, left, or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone in the Overview of Phone Hardware and Keys section for the
location of the security slot on your phone.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone from being
stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information
on securing your phone.
Overview of the Phone Interface
Your VVX phone has icons, status indicators, and user screens to help you navigate the interface and
understand important information on the state of your phone. The following topics describe how to navigate
your phone’s interface:
User Screens
Icons and Status Indicators
User Screens
VVX phones have four screens that display on the phones:
Home Screen Displays your messages, settings, and information (all VVX phones).
Calls Screen Displays all active and held calls on your line (VVX 101, 201, 300 series, 400 series,
500 series, and 600 series phones).
Lines Screen Displays your phone lines, your favorites, and conditional soft keys (VVX 101, 201,
300 series, 400 series, 500 series, and 600 series phones).
Active Call Screen Displays the active call currently in progress (VVX 500 series, 600 series, and
1500 phones).
21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active and
inactive calls. The Left and Right arrow keys enable you to enable and disable
fields, scroll through values for a field, and position the cursor within text to
update the text. The Left arrow key also enables you to return to a previous
menu.
22 Messages key Enables you to access and manage instant, voice, and video messages.
23 Directory key Enables you to access the Contact and Corporate directories, as well as call lists.
24 Message LED
Indicator
Flashes red when you have new messages, when the phone is in power-saving
mode, and when the software is loading on your phone.
25 Privacy
Shutter
Covers and uncovers the camera.
VVX 1500 Hardware Feature Descriptions
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 31
Home Screen
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, the phone line and icons you
can select to access phone features, settings, and information display on the Home screen. On VVX 1500
phones, your phone line and favorites display on the Home screen. For information on favorites, see the
section Managing Favorites.
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, a Page Indicator shows the
page you are currently viewing. On VVX 500/501 and 600/601 phones, you can press and hold the Page
Indicator to control how many icons display on the Home screen. The following figure shows the Page
Indicator on the VVX 300 series phones.
Home screen and Page Indicator on VVX 300 series phones
On VVX 500 series and 600 series phones, you can tap a phone line on the Home screen to display
additional phone lines and favorites on your phone, as shown next. From this screen, you can also tap a
phone line to open the Dialer or select a favorite to call (see the section Placing Audio Calls).
Additional lines and favorites from the Home screen on VVX 500 series phones
Calls Screen
The Calls screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones.
You can access the Calls screen when you have one held call or an active and held call in progress on your
phone. The Calls screen is automatically displayed when you have an active call and one or more held calls
on your phone.
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen
from the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line,
and if you have multiple lines on your phone, calls display under the associated line.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 32
Calls screen on VVX 600 series phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen
on your phone.
To display the Calls screen:
» During a call, do one of the following:
Press the Home key .
On VVX 101 and 201 phones, press the L–>C soft key.
On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.
On VVX 500/501 and 600/601 phones, swipe the screen right to left.
Lines Screen
The Lines screen is supported on VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones
and is the default screen when your phone is not in use. When you have multiple calls on your phone, the
number of calls you have is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screens on VVX 300 series phones
Display the Lines Screen
You can view the Lines screen at any time on your phone from any other screen.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 33
To display the Lines screen:
» Press the Home key .
Active Call Screen
The Active Call screen is supported on VVX 500/501, 600/601, and 1500 phones, and the screen is
displayed when you place a call and you have an active call in progress. When you have an active call in
progress, the name and number of the contact you are talking with and the duration of the call is displayed
in the Active Call screen. In the Active Call screen, you can hold, end, and transfer the call, or set up a
conference call.
Active Call screen on VVX 500 series phones
Display the Active Call Screen
The Active Call screen displays only when an active call is in progress on your phone.
To display the Active Call screen:
» Do one of the following:
Place a call.
On VVX 500/501 and 600/601 phones, press the Home key during an active call.
On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.
On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
Switch among Phone Screens
You can see any phone screen on your phone from other screens by pressing the Home key , or by
swiping your finger from right to left on the touchscreen. Although you can access any phone screen from
other screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
If your phone is not in use, you can access the Home and Lines screen.
If your phone has an active call, you can access the all screens.
If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 34
On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen
when your phone has an active call in progress. There is no Home key on VVX 1500 phones, and you
cannot switch among screens.
To switch among screens:
» Do one of the following:
From the Home screen, press the Home key to display either the Lines, Calls, or Active Call
screen.
The Calls and Active Call screen display only when an active or held call is in progress on your
phone.
Press the Home key to display the Home screen from the Lines, Calls, or Active Call screen.
On VVX 101 and 201 phones, press the C–>L soft key to display the Lines screen from the Calls
screen.
On VVX 101 and 201 phones, press the L–>C soft key to display the Calls screen from the Lines
screen.
On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the
Lines, Calls, or Active Call screen.
Icons and Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media
phones. For information on video icons, see the section Status Indicators and Messages for the VVX
Camera.
Icons on VVX 101 and 201 Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 35
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 300 Series Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Icons on VVX 101 and 201 Phones
Icon Description Icon Description
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 36
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 400 Series Phones
Icon Description Icon Description
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using Polycom HD
Voice
Shared line with a held call
Held call Call forwarding is enabled
Incoming call New message
Active conference Presence status (Available)
Placed call Presence status (Busy or In a Call)
Received call Presence status (Away)
Missed call Presence status (Do Not Disturb)
Favorite Presence status (Offline)
Do Not Disturb enabled Presence status (No information)
Icons on VVX 300 Series Phones
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 37
Icons and Status Indicators on VVX 500 Series and 600 Series Phones
Icon Description Icon Description
Registered line Status indicators in Lines screen. A flashing
red bar indicates held calls. A green bar
indicates an active call.
Unregistered line Do Not Disturb enabled
Placing a call Phone warning
Active call using Polycom HD Voice Login credentials invalid
Held call Shared line
Incoming call in Lines screen Shared line with a held call
Incoming call in Calls screen Call forwarding is enabled
Active conference Select to access recent calls
USB flash drive attached New message.
Recording in progress or paused
(VVX 500/501 only)
Presence status (Available)
Recording paused
(VVX 600/601 only)
Presence status (Busy)
Recording in progress
(VVX 600/601 only)
Presence status (Away)
Placed call Presence status (Do Not Disturb)
Received call Presence status (Offline)
Missed call Presence status (No information)
Bluetooth available
(VVX 600/601 only)
Bluetooth headset paired and connected
(VVX 600/601 only)
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 38
Icons and Status Indicators on VVX 1500
Icon Description Icon Description
Buddy Status (Online)
Busy Lamp Field (BLF) indicator
(line is idle)
Audio-only Call
Buddy Status (Busy, Do Not
Disturb)
Audio Call with Polycom HD Voice
Buddy Status (Be Right Back,
Away, Out to Lunch)
Video Call
Buddy Status (Offline)
Busy Lamp Field (BLF) indicator
(line is busy)
Video Call with Polycom HD Voice
Message waiting indicators Call on hold (private line)
Missed calls indicator Call on hold (shared line)
Audio muted Call without Polycom HD Voice (private line)
Speed Dial Key Call (shared line)
USB device attached and idle Conference call
USB device attached and playing
back
Do Not Disturb enabled
USB device attached and
recording
Forward (Always)
USB device attached and
recording paused
Headset attached
Presence status (Available) Line (registered, private)
Presence status (Busy) Line (registered, shared)
Presence status (Away) Line (unregistered)
Presence status (Do Not Disturb) Login credentials invalid
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 39
Entering Information in Data Fields
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen
keyboard on VVX 500/501, 600/601, and 1500 phones.
Before you enter information into fields, you can choose how to enter the information using the following soft
keys:
Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
Encoding Enables you to enter alphanumeric and special characters as well as characters in
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
When the onscreen keyboard is displayed on VVX 500/501, 600/601, and 1500 phones, the Encoding and
Mode soft keys are not available. For tips on using the onscreen keyboard, see Enter Information Using the
Onscreen Keyboard.
Entering Information Using the Dial Pad
You can use the dial pad keys on your phone console to edit or update field information. The following table
describes how to enter different types of data on your phone using the dial pad.
Presence status (Offline) Video stopped and muted
Presence status (No information) Video stopped
Mode and Encoding Options
Mode Options Encoding Options
Abc (to capitalize the first letter only, and use
lowercase for the remaining letters)
Abc
ABC (to enter uppercase only) ABC
abc (to enter lowercase only) abc
123 (to enter numbers only) 123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
Icons and Status Indicators on VVX 1500
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 40
Enter Information Using the Onscreen Keyboard
The onscreen keyboard is available on VVX 500, 600, and 1500 phones, and the keyboard enables you to
enter field information using your touchscreen. The onscreen keyboard is displayed on screen when
data fields are available. When a data entry field requires only numbers, the onscreen keyboard displays
only numbers.
To access and use the onscreen keyboard:
1 Tap .
2 Tap and select
Abc, ABC, abc, 123, or one of the special character options.
3 Press your finger on each character you want to enter.
4 When you finish, tap .
The following table describes how to enter information using the onscreen keyboard.
Using the Dial pad Keys to Enter Information
Data Type Action
Enter numbers, or characters in uppercase,
lowercase, or title case mode
Select Encoding or Mode, and select ABC, , or Abc.
Enter only numbers Select Encoding or Mode, and select 123.
Enter text in another language Select Encoding, and select one of the language options.
Enter a character Press a dial pad key repeatedly to view the character options and
stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
Enter a number Select Encoding or Mode, and select 123, or press a dial pad key
repeatedly to enter the number that displays on that key.
Enter a special character Select Encoding, and select Abc, ABC, or abc. Press the
1, 0,
asterisk (*), or pound (#) key one or more times to enter one of the
following special characters:
1 key:! | ‘^ \ @ : 1
* key: . * - & % + ; ( )
0 key: / , _ $ ~ = ? 0
# key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or
abc. Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters Use the arrow keys to position the cursor to the right of the
character, or drag your finger across the characters until the cursor
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 41
Inputting Chinese Characters with PinYin
PinYin is a commonly used text input method for Chinese characters. The PinYin text input feature on VVX
business media phones uses Nuance XT9
®
Smart Input to enable you to enter Chinese characters into text
fields using the phone’s dial pad keys or onscreen keyboard.
Using the PinYin Input Widget
You can enter Chinese characters in the contact directory, corporate directory, and browser using the PinYin
input widget and the dial pad keys or onscreen keyboard. When you select a data field to edit, the PinYin
input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed
language on your phone. The following figure shows the PinYin widget on the VVX 1500.
Using the Onscreen Keyboard to Enter Information
Task Action
Select an Encoding option (title case,
uppercase, lowercase, numbers-only, ASCII,
Latin, Katakana, Unicode, Cyrillic)
Tap and select the Encoding options you want.
Enter text Tap Abc and select the characters you want.
Enter uppercase characters Tap ABC and select the characters you want.
Enter lowercase characters Tap abc and select the characters you want.
Enter numbers Tap 123 and select the numbers you want.
Enter special characters Tap ASCII and select the characters you want.
Exit the onscreen keyboard, enter the
information, and update the next field
Tap .
Delete one or more characters Drag your finger across the characters to highlight them in yellow
and .
Replace characters Highlight the characters you want to replace then enter the new
characters.
Web Info: About the PinYin text input method
For more information on the PinYin text input method, see the Nuance’s XT9 Smart Input web site.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 42
PinYin input widget in the Contact Directory
Enter Chinese Characters with the Dial Pad Keys
You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone.
To enter Chinese characters using the PinYin widget and the dial pad keys:
1 Enter the PinYin text that corresponds with the letters on the phone’s dial pad. For example, press
7464.
The possible PinYin matches display in the text field with the first match highlighted.
2 Press the Star key to toggle between selections.
The recommendation area shows the possible character matches. For example, when Qing is
selected, the recommendation area shows 庆情请清青平轻晴 . A navigation indicator is
displayed if more matches are available.
3 Use the left and right arrow keys or swipe the recommendation area on the touch screen to change
the selected character.
4 Press the Select key to select the character from the recommendation area.
5 After the character is selected, it is displayed in the input field at the cursor location.
6 Repeat preceding steps until entry is complete.
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds.
Enter Chinese Characters with the Onscreen Keyboard
You can use the onscreen keyboard and the PinYin input widget to enter Chinese characters on your phone.
To enter Chinese characters using the PinYin widget and the onscreen keyboard:
1 Tap .
2 Tap to verify that PinYin is the default input mode.
A list of language options display.
3 Ensure that XT9 PinYin is selected.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 43
4 Enter the PinYin text using the onscreen keyboard.
5 Tap on the onscreen keyboard to select the character from the recommendation area.
6 Repeat preceding steps until entry is complete.
Polycom, Inc. 44
Log Into and Lock Your Phone
VVX business media phones enable you to lock your phone, log into your phone with login credentials, and
sign into the phone with your Microsoft
®
Skype for Business
®
or BroadSoft UC-One credentials. This section
includes the following topics:
Log Into Your Phone
Log Into a Visitor Desk Phone
Sign In Using Your Skype for Business Credentials
Sign In Using Your BroadSoft UC-One Credentials
Locking Your Phone
If your system administrator has set up user credentials for your phone, you can view your personal settings
from any phone that is part of your organization. You can log in to a phone by entering your user ID and
password, and access your contact directory, speed dials, and settings. Contact your system administrator
for your user credentials.
Log Into Your Phone
Depending on how your system administrator set up the user login feature, you may need to log into a phone
before you can use it. By default, Polycom phones do not require you to log in before you can use them.
However, if you do not log in, you see the phone’s default profile.
When a phone is logged out, you can use the phone to place emergency calls and calls to other authorized
phone numbers. Authorized numbers are set up by your system administrator. For information on how to
place authorized calls, see Place Calls from a Locked or Logged Out Phone.
When you log in, you have full access to your personal phone settings and your directory. Any phone
settings you change while logged into another phone are saved and displayed the next time you log into
your phone.
To log in to a phone:
1 Do one of the following:
If you see the User Login screen, proceed to step 2.
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 45
If you do not see the User Login screen, select Settings > Features > User Login > Log in. For
VVX 1500 phones, select Menu > Features > User Login > Log in.
2 From the User Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the User
Login screen is displayed again. Check with your system administrator to confirm that your login
credentials are correct.
Log Out of Your Phone
After you use a phone, make sure you log out to prevent access to your personal settings. When you log
out of a phone, your personal profile is no longer accessible, and the phone displays either the User Login
screen for the next user or the default phone profile.
To log out of a phone:
1 Select the Log out soft key, or select Settings > Features > User Login > Log out.
For VVX 1500 phones, select Menu > Features > User Login > Log out.
The Log out screen is displayed with a confirmation message.
2 Select Yes.
Change Your Password
You can change your password from any phone on your network.
To change your user password:
1 Log in to a phone on your network.
2 Navigate to Settings > Features > User Login > Change User Login Password.
For VVX 1500 phones, select Menu > Features > User Login > Log in Password.
3 From the Change User Login Password screen, enter your old and new password information and
select Enter.
Your password is changed. The next time you log in to a phone, you need to enter your new
password.
Log Into a Visitor Desk Phone
When you are registered with the Alcatel-Lucent Converged Telephony Server (CTS), you can log into a
visitor desk phone, which is a shared public phone, to make calls to contacts or access and change your
personal settings. When you log into a visitor desk phone, you have full access to your personal phone
settings and your directory. After you log out, you can no longer view this information.
Your system administrator provides you with login credentials that you can use to log into a visitor desk
phone. By default, Polycom phones do not require you to log in before you can use them. However, if you
do not log in, you see only the phone’s default profile.
This feature is not available for 1500 phones. Check with your system administrator to find out if this feature
is available on your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 46
To log in to a visitor desk phone:
1 Do one of the following:
If you see the Visitor Login screen, proceed to step 2.
If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to
Settings > Features > Visitor Desk Phone > Visitor Login.
2 From the Visitor Login screen, enter your user ID and password, and select Log in.
When your login credentials are accepted, the phone updates to display your personal phone profile.
When your credentials are not accepted, the message “User login failed” is displayed, and the Login
screen is displayed again. Check with your system administrator to confirm that your login credentials
are correct.
Log Out of a Visitor Desk Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
To log out of a visitor desk phone:
» Select the Log out soft key, or navigate to Settings > Features > Visitor Desk Phone > Visitor Log
out.
Your personal profile is no longer accessible, and the phone displays the default phone profile.
Sign In Using Your Skype for Business Credentials
You can sign into Microsoft Skype for Business on your phone with your login credentials—your domain,
e-mail, user name, and password—or your PIN authentication, if enabled by your administrator. Your
system administrator provides you with your login credentials or PIN authentication.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
To sign in to Skype for Business:
1 Select the Sign In soft key, or select Settings > Features > Microsoft Skype for Business > Sign
In.
2 Enter your login credentials or your phone extension and PIN and select Sign In.
A confirmation message is displayed when your phone successfully signs into Skype for Business.
Set the Time and Date Format
After you sign into your phone with your Skype for Business credentials, you have the option to set the time
zone and select a time and date format. If you do not choose to set up your phone when you first sign in,
you can view the section Customize the Time and Date Display for more information on setting the time and
date formats.
Troubleshooting: I can't log in using my login credentials
If you input the wrong login credentials or PIN authentication and lock your account, contact your
system administrator.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 47
To set the time and date format your phone:
1 After you sign into Skype for Business on your phone, select Next.
2 On the Customize Time Zone screen, select your time zone and press Next.
3 On the Customize Time Format, choose a time format and press Next.
4 On the Customize Date Format screen, choose a date format and press Next.
Sign Out of Skype for Business
If you are signed into Skype for Business on a public phone, make sure you sign out of your account after
you finish using the phone.
To sign out of Skype for Business on your phone:
» Press the Sign Out soft key or select Settings > Features > Microsoft Skype for Business > Sign
Out.
After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts.
However, you can still use other phone features.
Sign In Using Your BroadSoft UC-One Credentials
You can enter your BroadSoft UC-One credentials on your phone and register your line with the BroadWorks
server. Your system administrator provides you with your BroadSoft UC-One credentials.
This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this
feature is available on your phone.
To sign in to your BroadSoft UC-One credentials:
1 Navigate to Settings > Basic > UC-One Credentials.
2 Enter the Server Address.
3 For User, enter the username for your account.
4 For Password, enter your password for your account.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock the phone and
answer calls when your phone is locked.
Consider locking your phone if you want to:
Prevent unauthorized outgoing calls.
Allow only authorized people to answer calls.
Prevent people from viewing or modifying phone information, such as your directory, call lists, or
favorites.
When your phone is locked, you can:
Make outgoing calls to authorized numbers only.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 48
Enter a password to answer incoming calls.
Unlock the phone, make an authorized call, or view the browser, if enabled.
View messages on the status bar informing you that the phone is locked and that only authorized calls
are allowed. Any messages that displayed before the phone was locked do not display.
Lock Your Phone
You can choose how you want your phone to handle incoming calls when it is locked. When you set up your
phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and
you can answer calls by entering your user password. See the section Answer Calls on a Locked Phone for
more information.
When you set up your phone to ignore incoming calls, Do Not Disturb applies to all lines on your phone, and
your phone does not ring.
To lock your phone:
1 Navigate to Settings > Basic > Lock Phone.
For VVX 1500 phones, select Menu > Settings > Basic > Lock Phone.
2 From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want
your phone to ring when you have an incoming call.
When you choose this option, you can answer a call by entering your password.
3 Select Lock.
Your phone is locked.
Unlock Your Phone
You can unlock your phone using your user password.
To unlock your phone:
1 Select Unlock.
2 Enter your user password and select Enter.
The phone unlocks.
Change Your User Password
You can change your user password at any time.
To change your user password:
1 Navigate to Settings > Advanced.
For VVX 1500 phones, navigate to Menu > Settings > Advanced.
Tip: A quick way to lock your phone
You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot choose
how to handle incoming calls. Your phone uses the default setting or the last setting selected.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 49
2 Enter your password, and select Enter.
3 From the Advanced screen, select Change User Password.
4 From the Change User Password screen, enter your old and new password information, and
select Enter.
Polycom, Inc. 50
Audio Calls
VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls
from all or individual contacts, place and manage conference calls, manage calls on shared lines, and
perform server-dependent tasks.
This section includes the following topics:
Placing and Answering Audio Calls
Holding and Resuming Calls
Parking and Retrieving Calls
Managing Multiple Calls
Managing Calls Remotely
Ignoring or Rejecting Incoming Calls
Redirecting Incoming Calls
Placing and Answering Audio Calls
VVX 101 and 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time.
VVX 300 series, 400 series, 500 series, 600 series, and 1500 phones can manage a maximum of 24 active,
incoming, and held audio calls at a time. However, you can have only one active call in progress with
numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can
set up your phone to have up to six lines with unique extension numbers, or the same extension number as
other lines on your network.
This section includes the following topics:
Placing Audio Calls
Redial a Number
Use H.323 Protocol to Place Audio Calls
Answer Audio Calls
Switch among the Handset, Headset, and Speakerphone
Mute and Unmute Audio
End Audio Calls
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 51
Placing Audio Calls
You can place calls in numerous ways, including placing international calls, placing calls from Recent Calls
or directories, placing calls to contacts or favorites, calling authorized numbers on a locked phone, or calling
a contact from a VVX Expansion Module. If enabled, you can also place an intercom call to a specified
contact or hide your number before placing a call.
Place Calls from the Dialer
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As
you enter numbers, the Dialer displays a list of similar numbers in your directory. Select a match to
automatically enter the number.
To place a call from the Dialer:
1 Do one of the following:
Start typing a phone number.
Press a line key.
Pick up the handset, or press the Speakerphone key or Headset key .
Select New Call.
2 Enter a number or select a recent contact.
On VVX 500/501, 600/601, and 1500 phones, tap to use the onscreen dial pad to enter numbers.
3 Select Dial or tap .
Place an International Call
You can place calls to international phone numbers from the Dialer.
To place an international call:
1 In the Dialer, quickly press the star key * twice.
A plus sign + is displayed.
2 Enter the rest of the number and press Dial or tap .
Place Calls from Recent Call Lists
In addition to the Dialer, you can place calls from the Recent Calls list, which has calls that were recently
placed, answered, or missed on your phone.
To place calls from the Recent Calls list:
1 Do one of the following:
Note: Handling automatically placed calls
Your administrator can set up your phone to automatically place the call after you enter a certain
number of digits. If a call is placed before you enter all the digits, add the number to your Contact
Directory and dial the number from the Contact Information screen. See the section Place Calls from
Directories.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 52
On VVX 101, 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls.
On VVX 500/501 and 600/601 phones, tap Directories > Recent.
On VVX 1500 phones, press the Directory key, and select Call Lists.
2 From the Calls List screen, select a contact and select Dial. On VVX 500/501 and 600/601 phones,
the call is automatically placed after you select a contact.
Place Calls to Favorites
You can place a call to your favorites from the Favorites list, from the New Call screen, or by selecting a
favorite on your Home or Lines screen. On VVX 1500 phones, you can dial a favorite on the Home screen.
When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts
directly from the Favorites list.
To place a call from your Favorites list:
1 Select New Call.
2 From the Dialer, select Favorites.
3 Select a favorite, and select Dial.
On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a favorite.
Call a Favorite from the Home or Lines Screen
Contacts you add as favorites display on the Home screen, and you can quickly call favorites from the Home
screen.
To place a call to a favorite from the Home or Lines screen:
» Do one of the following:
On VVX 101, 201, 300 series and 400 series phones, press a line key associated with a favorite.
On VVX 500/501 and 600/601 phones, press , tap your phone line, and tap a favorite.
On VVX 1500 phones, tap a favorite.
A call is placed to the favorite automatically.
Place Calls from Directories
You can place a call to a contact directly from your directory or you can select contacts in your directory to
call from the New Call screen.
To call a contact from your directory:
1 Do one of the following:
Select Directories.
Navigate to New Call > Directory.
On the VVX 1500, press the Directory key.
2 Choose a directory.
3 From your directory, select a contact.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 53
4 From the Contact Information screen, select the contact’s phone number.
The call is automatically placed on VVX 500/501 and 600/601 phones.
5 On VVX 101 201, 300 series, 400 series, and 1500 phones, select Dial.
Place a Call from the Directory Search Screen
You can also call contacts from the Search screen in your directory.
To call contacts from the directory Search screen:
1 Select Directories.
On VVX 1500 phones, press the Directory key.
2 Select Search, enter your contact’s first or last name, and select Search.
3 Select your contact.
4 In the Contact Information screen, select the contact’s number, and select Dial.
Place Calls from a Locked or Logged Out Phone
When your phone is locked or you are not logged into the phone, you can place calls only to emergency
numbers, such as 911, and up to five authorized numbers that your administrator can set up. You cannot
call any other numbers from a locked or logged out phone.
To call an authorized number from a locked or logged out phone:
1 Select New Call.
2 From the Place an Authorized Call screen, select a number, and select Dial, or tap .
Place an Intercom Call
The intercom on your phone enables you to place a call to a contact that is answered automatically on the
contact’s phone as long as the contact is not in an active call. If the contact is in an active call, the contact
can choose to answer the intercom call, or the intercom call is answered automatically after the active call
ends.
Check with your system administrator to find out if this feature is available on your phone.
To place an intercom call:
1 From the Home screen, select the Intercom icon or select the Intercom soft key.
The New Call screen is displayed.
2 Enter a number or select a contact.
3 Select Dial, or on VVX 500/501 and 600/601 phones, tap .
The phone plays a tone and the call is answered automatically on the contact’s phone.
4 Speak your message and wait for a response.
5 If you do not need to wait for a response, select End Call.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 54
Place an Intercom Call during a Call
You can place an intercom call to another contact during an active call.
To use the intercom during a call:
1 Select Hold, and select the Intercom soft key.
The active call is placed on hold and the New Call screen is displayed.
2 Enter a number or select a contact.
3 Select Dial or tap .
4 After the call is answered, speak your message and select End Call.
5 Select Resume.
Place a Call from a VVX Expansion Module
You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules
activate available lines and place calls to contacts assigned to those lines. See the section Connecting
Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.
To place a call:
» Do one of the following:
Press a line key corresponding to an available line and dial the number.
Press the line key of the assigned favorite you want to call.
The call is placed and is displayed on your phone’s screen.
Place a Call with a Hidden Number
When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone
number when you place a call. Check with your system administrator to find out if this feature is available
on your phone.
To hide your number:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 If you have more than one line registered, select a line.
3 Select Line ID Delivery Blocking and select Enabled.
Your number does not display when you place calls to contacts.
Tip: Quickly call a contact using the intercom
Your system administrator can set up your phone to automatically call a specific contact when you
press the Intercom soft key. If your phone is set up this way, press the Intercom soft key and wait for
the call to be answered before speaking your message.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 55
Redial a Number
Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact
you call using the Redial icon or soft key.
To redial a number:
» Do one of the following:
Select Redial on the Home screen.
Press the Redial soft key.
Use H.323 Protocol to Place Audio Calls
You can use H.323 Protocol to place calls on VVX 500/501, 600/601, and 1500 phones. Your system
administrator can set up your phone to handle calls that use the SIP protocol, the H.323 protocol, or both.
Your system administrator can also set up your phone so that a line can handle one or both protocols.
Contact your system administrator to find out if calling with the H.323 protocol is enabled on your phone.
When your phone supports the H.323 protocol, the following limitations apply:
You cannot forward or transfer H.323 calls.
You cannot set up forwarding for lines that use the H.323 protocol only.
You cannot set up shared lines on lines that use the H.323 protocol.
You cannot place a call by just an H.323 name. You must use URL dialing using the following format:
<H.323 name>@<server name>
.
Your system administrator can set up your phone so you can choose the protocol you want to use before
placing a call.
To place a call using H.323 protocol:
1 Select New Call.
2 In the Dialer, tap Use H.323 or URL to place an H.323 call.
H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent calls
until you select a different protocol.
3 Enter your contact’s H.323 URL name. For example, VVX1500@100.100.100.100.
For dual-protocol phones, the protocol is displayed next to all call IDs, including the call IDs for conference
call participants and calls on hold.
Select a Protocol for Placing Calls Automatically
Your system administrator can set up your phone so that you can enable it to automatically select the
protocol to use for all calls.
To automatically select a protocol for placing calls:
1 Tap New Call.
2 In the Dialer, tap Use Auto to enable your phone to automatically select the protocol to use.
Your phone uses the selected protocol for all subsequent calls until you select a different protocol.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 56
When you place calls from call lists or directories, your phone automatically chooses the protocol to use
based on the information in the call list or directory. When you add a contact to your Contact Directory, you
can specify the protocol the contact uses to handle calls. This enables your phone to automatically use the
correct protocol when you dial the contact. See the section Managing the Contact Directory for information
on adding contacts.
Answer Audio Calls
When you receive an incoming call on your phone, you can choose to answer the call in various ways. This
section includes the following topics on answering calls:
Answer Incoming Calls
Answer Calls from the Calls Screen
Answer a Call When in a Call
Answering Calls on Shared Lines
Answer Calls Automatically
Answer Calls on a Locked Phone
Answer Intercom Calls
Answer Calls from VVX Expansion Modules
Answer Incoming Calls
When you receive an incoming call, your phone rings and an Incoming Call screen is displayed, as shown
next. In the Incoming Call screen, you can choose to answer or reject the incoming call.
Incoming Call window
To answer an incoming call:
» Do one of the following:
Pick up the handset.
Press or select Answer.
Note: Setting up a visual incoming call alert
Your system administrator can enable the screen to flash bright orange when you have an incoming
call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For
more information about this feature, see your system administrator.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 57
Press .
After you answer the incoming call, the call becomes active.
Answer Calls from the Calls Screen
When you don’t answer an incoming call within 10 seconds, the Incoming Call screen disappears, and either
the Calls screen is displayed.
To answer the call from the Calls screen:
» Select the incoming call, and select Answer.
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps, and the Incoming Call screen is displayed.
To answer an incoming call during a call:
» Select Answer.
The active call is placed on hold, and the incoming call becomes active.
If you don’t answer the call within 10 seconds, the Incoming Call screen disappears, and either the Calls
screen is displayed.
Answering Calls on Shared Lines
Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any
of the phones. When you or another person answers the incoming call, a green indicator light is displayed
on the line key on all phones for the shared line.
You can also choose to ignore the incoming call by selecting Silence. The phone stops ringing, and the
visual notification continues to display giving you the option to answer the call.
Answer Calls Automatically
You can set up your phone to automatically answer calls using the Auto Answer feature. When this feature
is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times your phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
To enable your phone to automatically answer calls:
1 Navigate to Settings > Basic > Preferences > Auto Answer.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Auto Answer.
Note: Answering calls when your phone is locked
If your phone is locked, you must enter a user password before answering the call. See the section
Answer Calls on a Locked Phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 58
2 From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes.
3 If your phone supports H.323 protocol, select Auto Answer H.323 Calls, and select Yes.
This option is displayed only if your phone supports the H.323 protocol.
4 Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for
auto-answered calls.
5 For VVX 500, 600, and 1500 phones, select Video Mute, and select Yes to mute the video when
video calls are auto-answered.
The default setting is No. See the section Video Calls for more information on placing video calls.
6 Select Save.
These settings are applied to all incoming calls on your phone.
Answer Calls on a Locked Phone
When you set up your phone so that you can answer incoming calls when your phone is locked (see Locking
Your Phone), you can answer calls by entering your user password.
To answer a call on a locked phone:
1 From the Incoming Call screen, select Answer.
2 Enter your user password and select Enter.
The call connects.
Answer Skype for Business Calls on a Locked Phone
On phones registered with Skype for Business, you can answer incoming calls without unlocking the phone.
However, when you answer a call without unlocking the phone first, you cannot perform additional call
actions, such as hold, resume, or transfer calls, until you unlock the phone. The only soft keys available
during the call are the End Call and Unlock soft key.
You can unlock the phone at any time during the call.
To answer Skype for Business calls on a locked phone:
» Select Answer.
Answer Intercom Calls
When you receive an intercom call on your phone, the call is answered automatically using the
speakerphone. You can switch to the handset or headset after the call is answered (see the section Switch
among the Handset, Headset, and Speakerphone).
If your phone is set up to answer intercom calls with your microphone muted, you need to unmute your
microphone before responding to the call.
To answer and respond to an intercom call with mute enabled:
» After the call is answered, press the Mute key and reply.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 59
Answer Calls from VVX Expansion Modules
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the
section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using
expansion modules.
To answer calls:
» Press the expansion module line key with a flashing green LED indicator.
Switch among the Handset, Headset, and Speakerphone
You can place and answer calls on your phone using the handset, speakerphone, or headset. You can
alternate among the three modes during calls, if available.
To switch among the handset, headset, and speakerphone:
» During a call, pick up the handset, press the Headset key or press the Speakerphone key .
For example, if you’re using the handset, press the Headset key to switch to the headset, or press
the Speakerphone key to switch to the speakerphone.
When using the speakerphone, the Speakerphone key glows green. When using the headset, the
Headset key glows green if an analog headset is connected or blue if a USB headset is connected. For
VVX 101 and 201 phones, the headset and speakerphone keys do not glow and the Headset icon
displays in the status bar.
Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset,
headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your
audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 101 and 201 phones.
To mute and unmute the microphone:
1 During a call, including a conference call, press .
The other parties cannot hear you.
2 Press again to unmute the microphone.
End Audio Calls
You can end an active call on your phone at any time.
To end active calls:
» Do one of the following:
Tip: Setting up the phone to automatically use your headset for all calls
If you frequently use a headset, you can set up your phone to always use your headset for calls. For
more information, see Use Your Headset for All Calls.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 60
Place the handset on the cradle.
Press End Call.
In the Calls screen, highlight the call and press End Call.
End Held Calls
You cannot end calls that are on hold. You must resume held calls before ending them.
To end a held call:
» From the Calls screen, select the held call and press Resume > End Call.
Holding and Resuming Calls
When you are in a call, you can place a call on hold and resume the call.
Hold Calls
You can place any active call on hold.
To hold a call:
» During an active call, select Hold. If you’re in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key
for all phones except VVX 101 and 201 phones.
Resume Calls
You can view and resume all held calls in the Active Call, Lines, and Calls screens.
To resume a held call:
» Do one of the following:
Select Resume.
From the Calls screen, select the call to highlight it, and select Resume.
Resume Calls on VVX Expansion Modules
You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact’s line.
To resume a held call:
» Press the line key corresponding to the line with the held call.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 61
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
Blind transfer Transfer calls directly to another line without speaking with the other party first.
Consultative transfer Speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1 Navigate to Settings > Basic > Preferences > Default Transfer Type.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Default Transfer
Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1 During a call, do one of the following
Press Transfer to use the default transfer type.
Press and hold Transfer and select a transfer type.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
To cancel a transfer before the call connects:
» Select Cancel.
The call is not transferred and becomes active.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 62
Parking and Retrieving Calls
Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call
from any phone on your network. The Call Park feature is available on VVX business media phones
registered with a Skype for Business or BroadWorks server. See the following sections for more information
on using Call Park:
Parking and Retrieving Calls on the Skype for Business Server
Parking and Retrieving Calls on the BroadSoft BroadWorks Server
Parking and Retrieving Calls on the Skype for Business Server
Using the Skype for Business Call Park feature, you can park up to eight calls while you continue to make
calls and answer other incoming calls on your phone. Call Park is different from call hold in that the call is
placed in a call orbit on the Microsoft
®
Skype for Business
®
Server. Calls placed in the call orbit are given a
retrieval number and can be retrieved by any Skype for Business-compatible phone with access to the orbit.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Park Skype for Business Calls
You can park up to eight active or held calls on your line. If you try to park additional calls, a message
displays stating that the maximum number of calls have been parked on the server.
To park an active call:
» During a call, press the Park soft key.
The call is placed in the call orbit and given an retrieval number, as shown next.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to
retrieve the call.
Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When a parked call
is retrieved, a notification showing that the call was picked up and by whom is shown on the phone of the
person who parked the call.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 63
If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty’s line. If
the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call
is not answered, the call is terminated. The time limit for parked calls and the default line are set by the
system administrator.
Retrieve a Parked Skype for Business Call on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
To retrieve a parked call on the same phone:
» Do one of the following:
Press the Retrieve soft key.
Select New Call and dial the retrieval number. For example, dial #1347.
Retrieve a Parked Skype for Business Call on Another Phone
Anyone on your network can retrieve a parked call by dialing the retrieval number.
To retrieve the call on another phone:
» Select New Call and dial the retrieval number. For example, dial #1347.
Parking and Retrieving Calls on the BroadSoft BroadWorks Server
When your phone is registered with a BroadSoft BroadWorks server, you can use Call Park to park a call
directly to a contact’s line. Call Park is different from call hold in that the call is parked on another contact’s
line, which enables you to continue using your phone to place other calls. Call Park is also available for
shared lines. Check with your system administrator to find out if this feature is available on your phone.
Park BroadSoft Calls
You can park a call directly on a contact’s line. When you park a call on a contact’s line, the call is removed
from your phone, and the contact is notified that a call is parked on his or her line.
To park a call directly to a contact’s line:
» During a call, press Hold and dial *68 and the contact’s line extension. For example, dial *684144.
When a contact sends a parked call to your extension, the following notifications are displayed or played on
your phone:
The Call Park icon
.
The message “Call is parked” in the status bar
An audio notification plays, if enabled by your administrator. Audio notifications are not available for
BLF monitored contacts.
The Call Park icon also displays for shared lines, monitored contacts, and for lines and monitored
contacts on VVX Color Expansion Modules.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 64
Retrieve BroadSoft Calls
The status message and the Call Park icon continue to display on the phone until the parked call is either
retrieved, ignored, or the parked caller ends the call.
If a parked call is not answered after a period of time, which is set by your system administrator, the call is
returned to the parker—the person who parked the call. If the parker answers the returned call, the parked
call is removed from the parked extension. If the parker rejects the returned call, the parked call remains on
the parked extension until the call is returned to the parker and answered, or the parked caller ends the call.
To retrieve a parked call:
1 Press and hold the line key with the parked call.
The Park Info soft key is displayed.
2 Press the Park Info soft key.
The Parked Call screen is displayed, as shown next.
3 Press Retrieve.
Retrieve a Parked BroadSoft Call on Another Phone
You can also retrieve a parked call from any phone within your network.
To retrieve a parked call from any phone:
» Press New Call and dial *88 and the extension the call was parked on. For example, dial *884144.
When a parked call is retrieved by a contact monitoring your line, the Call Park icon and status message
is removed from the line.
Ignore Parked Calls
You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the
parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires,
or the call is ended.
To ignore a parked call:
1 Press and hold the line key with the parked call.
The Park Info soft key is displayed.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 65
2 Press the Park Info soft key.
The Parked Call screen is displayed.
3 Press Ignore.
The phone exits the Parked Call screen, and the Call Park icon and status message is removed
from the line.
Managing Multiple Calls
You can manage multiple calls that are active, incoming, or held on your phone. The following sections
provide information on managing calls on VVX 1500 phones and on the other VVX business media phones.
Managing Calls on VVX 1500 Phones
When you have active and held calls on VVX 1500 phones, your phone displays the number of calls next
to the line key. If you have an active call and numerous held calls on a line, the Active Call screen is
displayed and a list of held calls is displayed above the soft keys, as shown next. If you have only held calls
on your line, the Active Call screen does not display.
Active and held calls on a VVX 1500 phone
A green bar on the line key indicates the line has an active call, and a flashing red bar indicates the line has
one or more held calls.
View a List of Calls
Your phone displays only the list of calls for one line at a time. If you have multiple lines on your phone, you
have to select the line to view calls on that particular line.
To view a list of calls on your line:
» Tap the line.
The line key glows green, and a list of held calls is displayed above the soft keys. The first held call
on the line is automatically resumed.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 66
Manage Calls
You can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. When
you have more than three held calls on a line, you can press the left and right arrow keys to display the
remaining held calls.
To manage calls:
1 Tap the line with the held calls.
The first held call on the line is automatically resumed.
2 Tap or use the right arrow key to view additional held calls.
3 Tap a held call.
4 Do one of the following:
Tap Hold or press the Hold key to place an active call on hold.
Tap Resume or press the Hold key.
Tap End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Tap Transfer to send the call to another contact.
Tap Conference to initiate a conference call.
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, you can see the number of
calls for each line from the Lines screen, as shown next. On all VVX business media phones, a green light
on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
To display all the calls for a particular line from the Lines screen:
» Do one of the following:
Press and hold the line key.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 67
Tap and hold the phone line.
On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
When you select a phone line that does not have an active call, the first held call on that line is automatically
resumed, even if you already have an active call on a different line.
Display Calls from the Calls Screen
You can also view multiple calls on your line from the Calls screen.
To display your calls in the Calls screen:
» Do one of the following:
On VVX 101 and 201 phones, press the L–>C soft key.
From the Lines or Home screen, press .
On VVX 500/501 and 600/601 phones, tap in the status bar.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
Active and held calls for each line on the Calls screen on VVX 101 and 400 series
Manage Calls from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can
initiate a conference.
To manage a call from the Calls screen:
1 Select a call.
The call is highlighted.
2 Do one of the following:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
Select Transfer to send the call to another contact.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 68
Select Conference to initiate a conference call.
Managing Calls Remotely
When your phone is registered with a BroadWorks server, and you are signed in to the phone with your
BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using
the BroadWorks Anywhere or Remote Office features. With these features, you can handle any incoming
calls to your office phone on other phones or mobile devices, and move calls seamlessly from your mobile
device to your desk phone without ending the call.
Check with your system administrator to find out if these features are available on your phone.
Managing Calls with BroadSoft UC-One BroadWorks Anywhere
BroadWorks Anywhere (BWA) is a BroadSoft UC-One feature that enables you to use one phone number
to receive calls on your desk phone, mobile phone, or home office phone and place calls from any of these
phones using one number. BWA also enables you to move calls between your desk phone and mobile
phone as well as perform any additional functions, such as intercom calls, you would on your desk phone.
Contact your system administrator or your service provider for more information on using BroadWorks
Anywhere.
Enable BroadWorks Anywhere
You can enable BroadWorks Anywhere on your VVX business media phone, add locations that act as
duplicates of your desk phone, and manage all your calls from those locations. VVX business media phones
support up to 10 phone numbers added as BWA locations for each registered line. You can save a location
name, primary number, and alternate number for each location you add.
When you add a location, you can also choose to enable the following settings:
Diversion Inhibitor—Determines if diversion inhibitor must be enabled when extending a call to the
remote BWA location.
Answer Confirmation Required —Requires confirmation when a call is answered by a remote
location.
Call Control—Determines if call control is handled by the BWA location or by the BroadWorks server.
To enable BroadWorks Anywhere and add locations:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select BroadWorks Anywhere and press Add.
4 Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if
applicable.
5 Choose the settings you want to enable.
6 Press Save.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 69
Edit BroadWorks Anywhere Locations
After you enable BWA and add locations on your VVX business media phone, you can edit the added BWA
locations.
To edit BWA locations:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select BroadWorks Anywhere and select a location.
4 Edit the selection.
5 Press Save when you finish editing.
Disable BWA Locations
When you return to the office or want to stop remotely managing your calls, you can disable BWA locations.
To disable a BWA location:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select BroadWorks Anywhere and select a location.
4 Select Status > Disabled.
5 Press Save.
Remove BWA Locations
You can choose to remove locations that you do not want to manage remote calls from anymore.
To remove a BWA location:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select BroadWorks Anywhere and select a location.
4 Press Delete.
Managing Calls with BroadSoft UC-One Remote Office
With the Remote Office feature, you can forward all incoming calls to your VVX business media phone to a
remote office number, such as your mobile or home office number, when you are away from the office. You
can answer all incoming calls to your desk phone on your mobile phone or home office phone, and any calls
you place to contacts from your remote office number shows your desk phone number on the caller ID.
Contact your system administrator or your service provider for more information on using Remote Office.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 70
Add a Remote Office Number
You can add one number only as your remote office number.
To enable Remote Office and add a remote office number:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select Remote Office.
4 Enter your remote office number and press Enabled.
5 Press Save.
All calls made to your desk phone are forwarded to the remote office number.
Disable Remote Office
When you return to the office or want to stop forwarding your calls, make sure you disable Remote Office.
To disable Remote Office:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select Remote Office > Disabled.
4 Press Save.
Edit Your Remote Office Number
You can also edit your remote office number to add a different number for forwarding your calls.
To edit your remote office number:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select Remote Office.
4 Enter the new number, and press Save.
Ignoring or Rejecting Incoming Calls
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. This
section shows you how to reject or ignore incoming calls in the following ways:
Ignore or Silence Incoming Calls
Reject Incoming Calls
Reject Calls from a Contact
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 71
Rejecting Calls with Do Not Disturb
Reject Anonymous Calls
Ignore or Silence Incoming Calls
You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the
ringer, an incoming call notification continues to display on your phone.
To ignore or silence a call:
» From the Incoming Call screen, select Ignore for private lines, or Silence for shared lines.
The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls
screen is displayed.
Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in
your Recent Calls list. Rejecting calls is not available for shared lines.
To reject an incoming call:
» From the Incoming Call screen, select Reject.
The call goes directly to voicemail.
Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
To reject calls from a contact:
1 Navigate to Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and select Contact Directory.
2 From your Contact Directory, select a contact.
3 From the Contact Information screen, select Edit or tap .
4 From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Calls from the contact are sent directly to voicemail when the contact calls.
Rejecting Calls with Do Not Disturb
When you enable Do Not Disturb (DND), the following occurs:
The DND icon is displayed in the status bar on all VVX phones.
On VVX 600/601 phones, you can tap the DND icon in the status bar to enable or disable the feature.
Note: Rejecting calls on shared lines
You cannot reject calls on shared lines. You can only silence the ringer.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 72
When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If
you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed
instead.
The message “Do Not Disturb” is displayed in the status bar on all phones.
On VVX 400 series, 500 series, and 600 series phones, the DND icon on the Home screen changes
from to .
On VVX 300 series phones, the icon changes from to .
For VVX 101 and 201 phones, the line icon changes to .
Enable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail.
All calls you receive while DND is enabled are logged in your Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you
have the option to answer or ignore the call.
To enable or disable Do Not Disturb:
» Select DND. On VVX 1500 phones, press the DND key.
Reject Calls with Do Not Disturb on Multiple Lines
By default, the Do Not Disturb feature applies to all lines on your phone. your system administrator can set
up your phone so that you can enable the feature on a per-line basis.
To automatically enable Do Not Disturb for all lines:
1 Select DND.
On VVX 1500 phones, press the DND key.
2 Select Set All to enable DND for all lines.
Enable DND for One Line
If enabled, you can choose to enable DND for a particular line and not all lines.
To enable Do Not Disturb for a particular line:
1 Select DND.
On VVX 1500 phones, press the DND key.
Troubleshooting: Why doesn't the DND icon display?
When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone,
the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not
display in the status bar. See the section Update Your Presence Status for more information.
Tip: Quickly disable DND on VVX 600/601 phones
To disable DND on VVX 600/601 phones, tap , in the status bar.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 73
2 From the Line Select screen, select a line.
3 From the Do Not Disturb screen, select Enable.
Reject Anonymous Calls
When your phone is registered with a BroadWorks server, and you are signed into the phone with your
BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically
reject anonymous calls to your line from callers who have restricted their caller identification.
Check with your system administrator to find out if this feature is available on your phone.
To enable Anonymous Call Rejection:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Features > UC-One Call Settings.
2 If your phone has multiple lines, select a phone line.
3 Select Anonymous Call Reject.
4 On the Anonymous Call Reject screen, select Enabled.
When an anonymous call is placed to your phone number, the call is automatically rejected, and the caller
hears a message stating that you do not accept calls from unidentified numbers. Your phone does not ring,
and you are not notified of an attempted call.
Redirecting Incoming Calls
You can redirect incoming calls in the following ways:
Forwarding Incoming Calls to a Contact
Forwarding Incoming Skype for Business Calls
Divert Calls to a Contact
Forwarding Incoming Calls to a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call. You cannot forward calls
in this way on shared lines.
To forward an incoming call to a contact:
1 In the Incoming Call screen, select Forward.
2 From the Call Forwarding screen, enter the forwarding number, and select Forward.
Note: Call Forwarding and Microsoft Skype for Business Server
If you are signed into Skype for Business on your phone, your call forwarding options are different
than those described below. For more information on forwarding Skype for Business calls, see the
section Forwarding Incoming Skype for Business Calls.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 74
Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
Always Forwards all incoming calls.
No Answer Forwards all unanswered incoming calls.
Busy Forwards incoming calls when you’re in a call.
For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not
available for shared lines.
To forward all incoming calls to a contact:
1 Select Forward or navigate to Settings > Features > Forward.
For VVX 1500 phones, navigate to Menu > Features > Forward.
2 If your phone has multiple lines, select a line.
3 From the Forwarding Type Select screen, select a forwarding type.
4 Enter a contact’s number, URL, or IP address, if enabled, and select Enable.
5 If you selected the No Answer option, enter the number of rings before your phone forwards the
call. The default is set to nine.
The forwarding number you chose scrolls in the status bar, and when you select Always as your
forwarding option, the forwarding icon is displayed next to the phone line.
Disable Call Forwarding
You can disable call forwarding when you no longer want to forward your calls.
To disable call forwarding:
1 Select Forward.
2 If your phone has multiple lines, select a line.
3 From the Forwarding Type Select screen, select your forwarding type, and select Disable.
Forwarding Incoming Skype for Business Calls
When your phone is registered with Skype for Business Server, you have more options for forwarding calls.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
You can forward all Skype for Business calls to your line in the following ways:
Forward Skype for Business Calls to a Contact
Forward Skype for Business Calls to Voicemail
Simultaneously Ring a Group of Contacts
Forward Calls to Delegates
Simultaneously Ring Delegates
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 75
Forward Skype for Business Calls to a Contact
You can set up your phone to forward all your Skype for Business calls to one of your Skype for Business
contacts.
To forward all Skype for Business calls to a contact:
1 Select Forward > Forward to a Contact.
2 Enter a contact’s number.
A scrolling message showing that you have forwarded all incoming calls to your contact is displayed
on your phone.
Forward Skype for Business Calls to Voicemail
When you are signed into Skype for Business on your phone, you have the option to forward Skype for
Business calls to your voicemail.
To forward all Skype for Business calls to voicemail:
» Select Forward > Forward to Voicemail.
All incoming calls are sent directly to your voicemail.
Simultaneously Ring a Group of Contacts
You can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming
calls.
To simultaneously ring a group of contacts for incoming calls:
1 In the Skype for Business client, click and select Tools > Call Forwarding Settings.
2 Select Simultaneously Ring > My Team-Call Group.
3 In the Call Forwarding – My Team-Call Group dialog box, click Add.
4 In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and
click Ok.
The contacts you add as group members are displayed in the Call Forwarding – Team-Call Group
dialog box.
5 Click the Ring your team-call group after this many seconds drop-down menu to determine
when your contacts’ phones ring.
Simultaneous ringing is enabled for all assigned team-call members. If your line receives an incoming
call, everyone in the team-call group phones ring.
Note: Forward to Voicemail option not available when voicemail is disabled
The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled
on your phone, you cannot select the Forward to Voicemail option.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 76
Forward Calls to Delegates
If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates.
See the section Boss-Admin for Skype for Business for more information on delegates.
To forward all Skype for Business calls to your delegates:
» Select Forward > Forward to Delegates.
Simultaneously Ring Delegates
If you have delegates assigned to your line, you can enable your delegates’ phones to simultaneously ring
when you receive incoming calls. See the section Boss-Admin for Skype for Business for more information
on delegates.
To simultaneously ring your delegates’ phones for incoming calls:
» Select Forward > Simultaneously Ring My Delegates.
Divert Calls to a Contact
You can divert all incoming calls from a particular contact to another contact.
To divert incoming calls from a contact:
1 Select Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and select Contact Directory.
2 From the Contact Directory, select a contact.
On VVX 1500 phones, select a contact and tap Edit.
3 From the Contact Information screen, select Edit or tap .
4 From the Edit Contact screen, select Divert Contact, and enter a contact’s number.
5 Select Auto Divert > Enabled.
6 Select Save.
Polycom, Inc. 77
Audio Conference Calls
You can initiate audio conference calls with various contacts on your VVX business media phone. When you
initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and
join calls into a conference or split a conference into individual calls.
See the following topics for more information on initiating and managing conference calls:
Tips for Conference Calls
Audio Conference Calls
Skype for Business Conference Calls
Alcatel-Lucent Advanced Conference Calls
For information on video conference calls on VVX 500/501, 600/601, and 1500 phones, see the section
Handle Conference Calls with Video.
Tips for Conference Calls
When you are in a conference call, follow these tips:
Use the handset or a headset if you’re in an open environment.
Mute your microphone when you are not speaking, especially in noisy environments.
Avoid tapping or rustling papers near the microphone.
Speak in your normal voice without shouting.
Audio Conference Calls
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on
your VVX business media phone. VVX 101 and 201 phones can manage a maximum of 4 active or held
conference calls at a time. All other VVX business media phones can manage a maximum of 12 active or
held conference calls at a time. However, you can have only one active conference call in progress with
numerous other conference calls on hold.
If your system administrator enables the Conference Management feature on your phone, you can manage
each participant in the call. With the Conference Management feature, you can mute, hold, and remove
individual participants in a conference call. For more information, see the section Manage Conference Call
Participants.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 78
Initiate Conference Calls
You can initiate a conference by calling two people and selecting the Conference soft key or hard key.
To initiate a conference call:
1 Call a contact.
2 After the contact answers, select the Conference soft key, or on VVX 1500 phones, press the
Conference key.
The call is held.
3 Enter another contact’s number or select a contact from the directory or the call lists.
4 When the contact answers, select the Conference soft key, or on VVX 1500 phones, press the
Conference key.
All call participants are added to a conference call.
Join Calls to Create a Conference Call
You can join one active call and one held call into a conference call. If you have more than one call on hold,
you can select a held call to join into a conference call with the active call.
To join two calls into a conference call:
» Do one of the following:
When you have an active call and a held call, select the Join soft key.
The two calls are joined together in a conference call.
When you have an active call and more than one held call, select a held call, and select the Join
soft key.
The active call and the selected held call are joined into a conference while the other held calls
on the line remain held.
Note: Initiating and managing Skype for Business or Alcatel-Lucent conference calls
If you are signed into Skype for Business on your phone, you have different options for initiating and
managing Skype for Business conference calls. See the section Skype for Business Conference Calls
for more information.
If your phone is registered with the Alcatel-Lucent CTS, you can initiate advanced conference calls
and have different options for initiating and managing conference calls. See the section Alcatel-Lucent
Advanced Conference Calls for more information.
Note: Single key press conference
When your phone is set up for single key press conferences, you do not need to tap the Conference
soft key or press the Conference key a second time to join parties to a conference call.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 79
End Conference Calls
By default, when you end a conference call, your connection to the call ends, and the other participants in
the conference remain in the call. However, your system administrator can set up your phone so that all
connections terminate when you end a conference call.
To end a conference call:
» During a conference call, select End Call.
Hold Conference Calls
When you place a conference call on hold, you place all conference participants on hold. To place one
conference participant on hold, see the section Manage Conference Call Participants.
To place a conference call on hold:
» Select Hold.
If you’re in the Calls screen, highlight the conference first.
Resume Conference Calls
Resuming a held conference call enables all participants to hear the audio of everyone on the call.
To resume a held conference call:
» Select Resume.
Split Conference Calls
When you split a conference, you end the conference call and place the other two people on hold. You can
split an active or held conference call. After you split a conference call, you can resume one of the held calls.
To split a conference call:
» During a conference call, select the Split soft key.
The conference call ends, and the two participants are held in two separate calls.
Manage Conference Call Participants
If your system administrator enables the Conference Management feature on your phone, you can manage
conference call participants in the following ways:
Mute a participant.
Hold a participant.
Remove a participant from the conference.
List information about a participant, such as the participant’s name, number, and call details, including
whether the call is muted, held, or is video-enabled.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 80
This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out
if this feature is available on your phone.
To manage a participant in a conference call:
1 Initiate a conference call.
2 Select Manage. If you’re in the Calls screen, highlight the conference first.
3 Select the participant you want to manage.
4 Do one of the following:
Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can
hear the muted participant.
Select Hold to hold the participant. The held participant cannot hear anyone, and no one can hear
the held participant.
Select Remove to remove the participant from the conference, end the conference call, and
create an active call between you and the participant still in the call.
Select Information to view information about the participant’s call status. When you select
Information, a screen is displayed listing the person’s information, as shown next.
5 Select Back to exit the conference management function.
Skype for Business Conference Calls
When you are signed into Polycom with Skype for Business on your VVX business media phone, you can
initiate audio conference calls with your Skype for Business contacts from your phone. You can also manage
conference participants, enable announcements, and lock a conference.
You can manage a maximum of 8 Skype for Business conference calls on VVX 201 phones and 24 Skype
for Business conference calls at a time on VVX 300 series, 400 series, 500 series, and 600 series phones.
However, you can have only one active audio conference call in progress on your phone.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Initiating a Skype for Business Conference Call
You can initiate a Skype for Business conference call on your phone or in the Skype for Business client.
Note: Join Skype for Business conferences from the calendar
You can join Skype for Business conference calls from the calendar on your phone, if enabled. See
the section Join Skype for Business Meetings from the Calendar for more information.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 81
When all the participants are added to the conference call, the Roster screen is displayed. See the section
Viewing a Roster of Skype for Business Conference Participants for more information.
Initiate a Skype for Business Conference on Your Phone
You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and have
up to 24 conference calls on your phone.
To initiate a Skype for Business conference call on your phone:
1 Press Meet Now > Invite.
2 Select a contact and press Dial.
You can choose to add contacts from Contacts, the Recent Calls list, your Directory, Favorites, or the
Lines screen.
The contact is added to the conference call. You can only select one contact at a time to add to the
conference call.
3 Press Invite to add additional contacts to the conference call.
Initiate a Conference Call in the Skype for Business Client
When you initiate a conference call in the Skype for Business client, the call is also established on your
phone.
To initiate a conference call in the Skype for Business client:
1 Click and click Meet Now.
The call window is displayed.
2 Click and click Invite More People.
3 Select a contact and click OK. To add multiple contacts at the same time, hold the Ctrl key and click
each contact you want to add.
The contacts are added to the conference and the call is displayed on your phone.
Initiating a Group Conference Call
You can also initiate a Skype for Business conference call with all the contacts in a group on your phone or
in the Skype for Business client.
Initiate a Group Conference Call on Your Phone
You can initiate a group conference call with Skype for Business contacts on your phone.
To initiate a Skype for Business conference call with a group on your phone:
1 Press Contacts and select Groups.
2 On the Groups screen, select a group.
3 Press Dial All.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 82
4 Press Yes to confirm that you want to dial all contacts in the group.
Each contact in the group is called one at a time.
Initiate a Group Conference Call in the Skype for Business Client
When you initiate a group conference call in Skype for Business, the call displays in the Skype for Business
client and on your phone.
To initiate a conference call with a group in the Skype for Business client:
1 Right-click a group and click Start a Conference Call.
2 Click Skype for Business Call.
The call window is displayed with all of the invited contacts.
Initiate a Conference Call during a Skype for Business Call
During a Skype for Business call on your phone, you can add contacts to the call to initiate a conference call.
To initiate a conference call during an active Skype for Business call:
1 Press Conference and select a contact.
2 Press Invite to add additional contacts to the conference call.
Add Contacts to a Skype for Business Conference Call
During a conference call, all participants can invite additional contacts to the call.
To invite contacts to an active conference call:
1 During a conference call, press Invite.
2 Select a contact to join the meeting.
An alert tone is played when the contact has joined the conference.
Send Contacts Active Conference Information
If you are a conference participant, you can send the conference dial-in number and PIN to contacts you
want to join the call. You can view the conference contact information on your phone during an active
conference call.
To send the conference dial-in number and PIN:
1 During an active conference call, press Conf.Opts.
The dial-in number and PIN for the conference is displayed.
Note: Initiating conference calls with video
You cannot initiate a Skype for Business conference call with video on VVX phones. If you are in an
active video call when you initiate a conference call, the video call ends, and an audio-only
conference call is established.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 83
2 Copy the information and send it to the contacts you want to join the conference.
When a contact dials into a conference using the conference dial-in number and PIN, the contact is added
to the conference call immediately unless the conference call is locked. When the conference call is locked,
the contact must wait for the conference presenter to admit the contact to the call. See the section Lock and
Unlock a Conference Call for more information.
Viewing a Roster of Skype for Business Conference Participants
When you initiate or join a conference call, the conference participants automatically display in a Roster.
The Roster displays eight participants per page on the VVX business media phones. The Roster only
displays participants in the conference call; it does not display any calls on hold.
Exit the Roster
When you exit the Roster, you cannot view the list of conference participants.
To exit the Roster screen:
» Press Close.
Return to the Roster
You can return to the Roster at anytime during an active conference.
To return to the Roster screen:
» Press Roster.
Managing Skype for Business Conference Participants
When you initiate a conference call, you and all conference participants are listed as presenters.
Conference participants with the Presenter icon next to their names are presenters.
As a presenter, you can manage call participants in the following ways:
Mute all participants or individual participants
Remove participants from the conference call
Demote a presenter to an attendee or promote an attendee to presenter
Enable or disable conference announcements
Lock or unlock a conference
These options do not display for attendees.
Muting Conference Participants
Only presenters can mute and unmute conference participants.
If a presenter mutes your audio, a notification is displayed on your phone, and a Mute icon is displayed
next to each person who is muted. When a presenter mutes your audio in the Skype for Business client, it
takes one second for the mute icon to display on your phone.
You must wait for the presenter to unmute your audio before you can speak in the conference again.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 84
Mute and Unmute All Conference Participants
Presenters can mute and unmute all conference participants at one time.
To mute and unmute all conference participants:
1 Press Mute All.
A notification is displayed on the participants’ phones informing them that the presenter has muted
the audience.
2 Press Unmute to enable participants to speak in the conference.
A notification is displayed on the participants’ phones informing them that the presenter has unmuted
the audience.
Mute and Unmute Individual Participants
Presenters can choose to mute and unmute individual participants during conferences.
To mute and unmute an individual conference participant:
1 Select a participant and press Far Mute.
A notification is displayed on the participant’s phone informing him or her that the presenter has
muted the participant.
2 Select the muted participant and press Unmute.
A notification is displayed on the participant’s phone informing him or her that the presenter has
unmuted the participant.
Demote or Promote Conference Participants
Presenters can promote conference participants from an attendee to a presenter, or demote conference
participants from a presenter to an attendee.
To promote or demote conference participants:
» In the Roster screen, select a conference participant and do one of the following:
Press Host to promote a participant to presenter.
Press Attendee to demote a presenter to attendee.
The participant is now a presenter who can manage conference participants or an attendee.
Enable and Disable Conference Announcements
When enabled, announcements play whenever a presenter mutes or unmutes the audience, locks or
unlocks the conference, and removes a conference participant, or when a new person joins the conference.
Presenters can choose to enable or disable announcements during a Skype for Business conference call.
To enable or disable conference announcements:
» During a conference call, press Ena.Anc to enable announcements or Dis.Anc to disable
announcements.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 85
Remove Conference Participants
A presenter can remove any participant, excluding the conference host, from the conference call.
To remove conference participants:
» In the Roster screen, select a participant and select Remove.
A notification is displayed on the participant's phone informing him or her that the presenter has
removed them from the conference.
Lock and Unlock a Conference Call
Presenters can lock a conference call to prevent other people from joining the conference call without a
presenter’s approval. When a conference is unlocked, anyone on the network can join a conference call
automatically with the conference dial-in number and PIN. When the conference is locked, a contact must
wait for the main presenter, the person who initiated the conference call, to admit the contact to the meeting.
To lock and unlock a conference:
1 During an active conference, press Lock.
The conference is locked, and anyone that tries to join the call must be admitted by the main
presenter.
2 Press Unlock to enable people to join the conference.
The conference is unlocked, and anyone can join the conference call.
Admit or Deny Participants to a Locked Conference Call
A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon on
the main presenter’s phone, as shown next.
To admit or deny a new participant to a locked conference call:
» In the Roster screen, do one of the following:
Select the new participant and press Admit.
Select the new participant and press Deny.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 86
Alcatel-Lucent Advanced Conference Calls
When you are registered with the Alcatel-Lucent CTS on your VVX phone, you can initiate impromptu audio
conference calls with two or more contacts from your phone. You can also create a participant list and
manage conference participants. You can manage a maximum of 24 advanced conference calls at a time
on your phone, if enabled on the server. However, you can have only one active conference call in progress
on your phone.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to
find out if this feature is available on your phone.
Initiate an Advanced Conference Call
You can initiate an advanced audio conference call, add and invite contacts to the audio conference call,
and have up to 24 audio conference calls on your phone. You can also initiate an audio conference call from
an active call.
To initiate a conference call:
1 Press Meet Now.
2 Press Invite and choose the contacts you want to add to the conference from a directory, Recent
Calls, or Favorites.
3 Press Invite.
The Roster screen displays with a list of participants in the conference.
Initiate an Advanced Conference Call During a Call
During an active call on your phone, you can add contacts to the call to initiate a conference call.
To initiate a conference call from an active call:
1 During an active call, select the Conference soft key.
The call is held.
2 Enter another contact's number or select a contact from the directory or the call lists.
3 When the contact answers, select the Conference soft key.
All call participants are added to a conference call.
Add Contacts to an Advanced Conference Call
During a conference call, the chairperson— the person who initiated the conference call—can invite
additional contacts to the call.
To invite contacts to an active conference call:
1 During a conference call, press Invite.
2 Select a contact to join the meeting.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 87
Join Calls to an Advanced Conference Call
The conference host can join incoming calls to a conference. Conference participants cannot add incoming
calls to a conference.
To join an incoming call to a conference call:
1 During a conference call, answer the incoming call.
2 Press the Join soft key.
The call is joined to the conference call.
Join Two Calls into an Advanced Conference Call
You can join an active call and a held call into an advanced conference call.
To join two calls into a conference call:
» Do one of the following:
When you have an active call and a held call, select the Join soft key.
The two calls are joined together in a conference call.
When you have an active call and more than one held call, select a held call, and select the Join
soft key.
The active call and the selected held call are joined into a conference while the other held calls
on the line remain held.
Viewing a Roster of Conference Participants
When you initiate or join a conference call, all conference participants automatically display in a Roster. The
roster only displays participants in the conference call; it does not display any calls on hold.
Exit the Roster
When you exit the Roster, you cannot view the list of conference participants.
To exit the Roster screen:
» Press Exit.
Return to the Roster
You can return to the Roster at anytime during an active conference.
To return to the Roster screen:
» Press Roster.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 88
Managing Advanced Conference Participants
When you initiate or join a conference call, the conference participants are automatically displayed in a
Roster. From the Roster, the chairperson, the person who initiated the conference call, can mute and
remove individual participants from the conference.
Muting Conference Participants’ Audio
Chairpersons can mute all conference participants at one time, or mute an individual participant. Only
chairpersons can mute and unmute conference participants.
If a chairperson mutes a participant’s audio, a mute icon is displayed in the Roster next to each person who
is muted.
Mute and Unmute All Conference Participants
Chairpersons can mute and unmute all conference participants at one time.
To mute and unmute all conference participants:
1 Press Mute All.
2 Press Unmute to enable participants to speak in the conference.
Mute and Unmute Individual Participants
Chairpersons can choose to mute and unmute individual participants during conferences.
To mute and unmute an individual conference participant:
1 Select a participant and press Far Mute.
2 Select the muted participant and press Unmute.
Remove Conference Participants
A chairperson can remove any participant from the conference call.
To remove conference participants:
» In the Roster, select a participant and select Remove.
Polycom, Inc. 89
Shared Lines
All VVX business media phones support multiple and shared lines, except VVX 101. Your administrator can
customize your phone so that you have multiple shared lines enabled.
This section provides information on the following topics:
Missed and Received Calls on Shared Lines
Hold Calls Privately on Shared Lines
Barge In on Calls for Busy Lamp Field Lines
GENBAND’s Multiple Appearance Directory Number - Single Call Appearance
Shared Line Appearance for Skype for Business
Boss-Admin for Skype for Business
Alcatel-Lucent Shared Call Appearance
Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
Forwarding an incoming call is not available.
Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.
Registering lines as shared lines is not available for lines that use the H.323 protocol.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone’s call lists even if you did
not answer the call.
See the section View Recent Calls for information on viewing missed or received calls.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 90
Hold Calls Privately on Shared Lines
When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call’s held status. You can hold a call privately on a shared line using the Private Hold feature, which places
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call’s
held state.
To hold a call privately on a shared line:
» During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users’ phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call. However,
users on the shared line can barge in on privately held calls. In order to allow other users to resume the call,
you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other
shared line users being notified of the call’s status. When you press the Transfer or Conference soft key on
the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference,
the other users on the shared line are notified of the call’s held status.
See the sections Transferring Calls and Audio Conference Calls for more information.
Barge In on Calls for Busy Lamp Field Lines
When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on active
calls for Busy Lamp Field (BLF) lines you all are monitoring. Only one contact can barge in on a call at a
time, and contacts cannot barge in on parked calls. Contacts can also barge in on remote held calls using
the Normal barge in mode.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to
find out if this feature is available on your phone.
You can barge in on a call using one of the following modes:
Normal (audio and video calls): Initiates a conference call with you and the contacts currently in the
call.
Whisper (audio-only): Enables you to barge in on audio calls only to talk to a contact in the call
without the far-end hearing your audio. This mode is not available for video calls.
Listen (audio-only): Enables you to barge into audio calls only and listen to the other parties'
conversation without anyone hearing your audio. This mode is not available for video calls.
To barge-in on a call:
1 During an active call, select Barge In.
2 On the Barge In screen, select a mode.
If enabled, a tone plays when you barge into a call using any of the modes.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 91
GENBAND’s Multiple Appearance Directory Number -
Single Call Appearance
When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory
Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a
member of a Multiple Appearance Directory Number (MADN) group. System administrators assign
members to MADN groups, which can have a maximum of 32 members. Check with your system
administrator to find out if this feature is available on your phone.
Any MADN group member can place, answer, hold, resume, or barge in on a call on a shared line.
Additionally, all group members can view the status of a call on the shared line on their phones.
This section includes information and instructions on using the following MADN-SCA functions:
Placing a MADN Call
Answering MADN Calls
Barge In on an Active Call
Resume Held MADN Calls
Enabling Privacy
Placing a MADN Call
Any MADN member can place a call on the shared line. When a member places a call on the shared line,
the other members are notified with a steady red LED light on the line key of the members’ phones.
Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active
call in place, the incoming call is sent to voicemail.
Answering MADN Calls
Any incoming call to the shared line rings on all group members’ phones simultaneously, the call is displayed
on all members’ screens, and a green LED light flashes on the line’s line key.
Any MADN member can respond to an incoming call to the shared line. When a MADN member answers
an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate
the call was answered. Members can also view the status of a call on the shared line by pressing and
holding the corresponding line key for one second. The call’s status and the Barge In soft key display for
five seconds.
If bridging is disabled and privacy is enabled for the shared line, you cannot barge in on active calls
answered by other MADN members.
Barge In on an Active Call
After a call is answered, any group member can barge in on the active call on a public shared line, which
becomes a bridge call—a call between two or more MADN members and another party. Ask your system
administrator about the maximum number of participants allowed on a bridge call.
To barge in on an active call:
1 Press and hold the corresponding line key for the shared line for one second.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 92
2 Select the Barge In soft key, as shown next, and lift the handset.
A bridge tone plays notifying the other call participants that you are barging in on the call.
Leave a Bridge Call
Any member in a bridge call can leave the call, and the call remains active.
To leave a bridge call:
» Select the End Call soft key, or place the handset in the cradle.
Your connection to the bridge call is ended, and the other call participants remain on the call.
You can rejoin a bridge call after leaving by pressing the Barge In soft key again.
Resume Held MADN Calls
Any MADN member can resume a held call on the shared line. When an active call is placed on hold on the
shared line, all group members are notified of the call’s new status by a flashing red LED light on the line
key on all members’ phones, if enabled by your system administrator.
To resume a call on the shared line:
» Do one of the following:
Select the corresponding line key and lift the handset.
Press and hold the corresponding line key and select Resume.
When a held call is resumed by another MADN member, the other group members are notified of the call’s
new status with a steady red LED light on the line key on the members’ phone.
Enabling Privacy
Any MADN member can temporarily enable privacy for an active or bridge call on a public shared line using
privacy codes or privacy soft keys configured by your system administrator. Additionally, MADN members
can use privacy codes and soft keys to temporarily disable privacy on an active call on a private shared line.
The following are three types of privacy codes that you can use to enable and disable privacy on a shared
line:
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 93
Privacy Access (PRV) code Enables privacy for an active call on a public line.
Privacy Release Activation (PRLA) code Disables privacy for an active call on a private shared line.
Privacy Release Cancel (PRLC) code Re-enables privacy for an active call on a private shared line.
When a shared line is configured as private or when privacy is enabled on an active call, bridging is disabled
and other MADN members cannot barge in on an active call on the shared line.
Enable Privacy
After you enable privacy for an active call on a public shared line, you cannot disable privacy for the call.
You can allow other MADN members to join the active call by transferring the call or initiating a conference
call.
To enable privacy for an active call on a public line:
» During an active call, do one of the following:
Select Transfer and dial the PRV code given to you by your administrator
For example, dial *91.
Select the Privacy soft key, if enabled, as shown next.
A confirmation tone plays, and the call is resumed automatically.
Disable Privacy Temporarily
You can temporarily disable privacy for an active call on a private shared line to allow other MADN members
to join the call.
To temporarily disable privacy on a private shared line:
1 During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you
by your administrator. For example, dial *921.
A confirmation tone plays, and the call is resumed automatically. Privacy is disabled for the call and
any member can barge in on the call.
2 After other MADN members have joined the call, press the PRLA soft key or select Hold and dial
the PRLC code given to you by your administrator. For example, dial *922.
A confirmation tone plays, and the call is resumed automatically.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 94
Enable Privacy on a Bridge Call
You can enable privacy on a bridge call to prevent additional MADN members from barging into the call.
To enable privacy on a bridge call on a public line:
» During a bridge call, select Transfer and dial the PRV code or select the Privacy soft key, if enabled.
A confirmation tone plays when privacy is enabled, and the call is resumed automatically. The bridge
call is now private and additional MADN members are not allowed to join the call.
Shared Line Appearance for Skype for Business
When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group. System
administrators assign members to SLA groups.
Any SLA group member can place, answer, hold, or resume calls on the line, and all group members can
view the status of a call on the shared line on their phones. Each line supports up to 24 call appearances.
Only one call at a time can be active on the shared line appearance. If a call is placed to the shared line with
an active call in place, the incoming call is sent to another shared line.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to
find out if this feature is available on your phone.
Shared Line Appearance Limitations
The following features are not available or have limitations on lines for secondary SLA group members:
Outgoing calls are not supported.
Enabling and using Better Together is not supported.
Conference calling is not available.
Parking calls is not supported.
Answering SLA Calls
Any incoming call to the shared line rings on all group members' phones simultaneously, the call is displayed
on all members' screens, and a green LED light flashes on the line key.
Any group member can respond to an incoming call to the shared line. When a group member answers an
incoming call, the line key’s LED indicator on all phones changes to a steady red light to indicate the call
was answered. Members can also view the status of a call on the shared line by pressing and holding the
corresponding line key for one second. The call's status displays for five seconds.
Resume Held SLA Calls
Any SLA member can resume a held call on the shared line. When an active call is placed on hold on the
shared line, all group members are notified of the call’s new status by a flashing red LED light on the line
key on all members’ phones, if enabled by your system administrator.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 95
To resume a call on the shared line:
» Select the corresponding line key and lift the handset.
When a held call is resumed by another SLA member, the other group members are notified of the call’s
new status with a steady red LED light on the line key on the members’ phone.
Boss-Admin for Skype for Business
When your phone is registered with the Polycom with Skype for Business server, you can use the
Boss-Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on
your network and see when there is an answered call, when a call is on hold, or when a call has ended on
a boss or delegate line. A boss can assign delegates and delegates can manage calls on behalf of the
boss’s line.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
This section includes information and instructions on using the following Boss-Admin functions:
Assign Delegates
Set a Ringtone for Boss Calls
Edit the Delegates Group
Managing Calls on the Boss’s Line
Join Conference Calls for a Boss
Assign Delegates
You can assign up to 25 delegates to your line using your Skype for Business client; however, you cannot
assign yourself as a delegate to a boss’s line. You can have delegates and be a delegate for another boss’s
line, and you can assign your bosses as delegates for your line.
Delegates can be assigned to up to 18 bosses’ lines depending on the number of line keys available on their
VVX phone and if a VVX Expansion Module with a color display is connected to the phone (see the section
Connecting Polycom VVX Expansion Modules to Your Phone).
If all available line keys have been assigned to boss contacts and an expansion module is not attached to
the phone, additional contacts are not shown on the phone’s screen. For example, Bob can be a delegate
for Alice, Anna, Ken, and Jim because he has four line keys available on his phone. If Bob has an expansion
module connected to his phone, he can be assigned to an additional 14 bosses’ lines, which are shown for
the line keys on the expansion module.
To assign delegates:
1 In your Skype for Business client, click and select Tools > Call Forwarding Settings.
2 Select Simultaneously Ring > My Delegates, as shown next.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 96
3 In the Call Forwarding – Delegates dialog box, click Add to add contacts as delegates for your
calls.
4 In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click
Ok.
The contacts you add as delegates display in the Call Forwarding – Delegates dialog box, shown
next.
5 Click OK when you have finished assigning contacts as delegates.
Simultaneous ringing is enabled for all assigned delegates. If the boss’s line receives an incoming
call, both the boss and delegate’s phones ring.
You can choose to change when your delegates’ phones ring in the Call Forwarding – Delegates dialog
box.
When you assign delegates to your line, your phone displays a notification that you have added a contact
as a delegate, and a scrolling message “Simultaneous Ringing is activated” is displayed in the status bar.
When you are added as a delegate, a notification is displayed on your phone and in the Skype for Business
client, and the boss icon is displayed on the boss’s line. The boss icon changes color to reflect the boss’s
presence status (see Skype for Business Contacts’ Presence Information).
View the Delegates Group
Your delegates are automatically added to the Delegates group on your phone and in the Skype for
Business client, as shown in the next figure.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 97
Delegates group in the Skype for Business client
To view the Delegates group on your phone:
» Navigate to Contacts > Groups > Delegates.
All assigned delegates are displayed in order by last name, as shown next.
View the Boss Group
You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For
on your phone and in the Skype for Business client.
To view the People I Manage Calls For group on your phone:
» Navigate to Contacts > Groups > People I Manage Calls For.
All assigned bosses are displayed in order by last name, as shown next.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 98
Set a Ringtone for Boss Calls
As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses’ lines.
To set a ringtone for boss calls:
1 Navigate to Settings > Basic > Ring Type > Boss Ring Type.
2 Select a boss and select a ring tone.
Edit the Delegates Group
You cannot edit the Delegates group on your phone. If you want to add or remove delegates, you need to
edit the Delegates group in your Skype for Business client.
To edit the Delegates group:
1 In your Skype for Business client, click and select Tools > Call Forwarding Settings.
2 Select Edit my delegate members, as shown next.
3 Do one of the following:
Select Add to add delegates.
Select a delegate and click Remove to delete the delegate from the group.
Delegates removed from the Delegates group can no longer monitor call activity on a boss’s line.
Managing Calls on the Boss’s Line
A boss can monitor calls on the delegate’s line, and delegates can place, answer, hold, or transfer calls on
behalf of the boss’s line.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 99
Respond to Incoming Boss Calls
When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown
next.
Incoming call notification on boss and delegate’s phones
As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly
to the boss’s voicemail.
To respond to an incoming call on the boss’s line:
» Do one of the following:
Select Answer.
Select Dismiss or Ignore.
Select Boss VM.
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification
is displayed on the boss and delegate’s phones. In the next figure, a call from Steve Bakers to the boss’s
line is answered by Nikki Nguyen and a notification displays on the delegates phone.
Answered call notification on the boss's phone
Viewing Call Status on the Boss’s Line
A boss and delegate can both view the status of any call on the other’s phone. Bosses can see when a
delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Delegates can see when a boss is in an active call or has placed a call on hold. Bosses and delegates can
also resume calls held on the other’s line.
When there is an active call on the boss’s line, for VVX 500/501 and 600/601 phones, a solid red bar is
displayed on the boss’s line key on the boss and delegates’ phones. For 201, VVX 300 series, and 400
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 100
series phones, a steady red LED light on the boss’s line key indicates there is an active call on the boss’s
line.
The next figure displays a call on the boss’s line on a VVX 500/501 phone.
Call on the boss's line on a VVX 500/501 phone
View Held Boss Calls
Bosses and delegates can both view held calls on the boss’s line. A flashing red bar or LED light indicates
that a call is on hold on a boss’s line.
To view held calls on a boss’s line on the delegate’s phone:
» Press and hold the boss’s line key.
All held calls display, as shown next on the VVX 400 series phones.
Resume Held Boss Calls
Any assigned delegate can resume held calls on the boss’s line.
To resume a call held on a boss’s line:
1 Press and hold the boss’s line key.
2 Select the call and select Pickup.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 101
Transfer Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe
Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going
to voicemail if the boss does not answer the call.
To transfer a delegation call to the boss’s phone:
» During a delegation call, press More > Safe Xfer.
The Calls screen is displayed.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered
is displayed on the delegate’s phone, and the delegate can resume the call.
Transfer to Boss Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss’s voicemail.
To transfer a call to a boss’s voicemail:
» During a delegation call, press Boss VM.
Call on Behalf of a Boss
As a delegate, you can make calls on behalf of your assigned boss’s lines.
To place a call on behalf of an assigned boss:
1 Press and hold the boss’s line key.
2 Select On behalf, as shown next.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 102
3 Select a contact then select Dial or tap .
The delegate and third-party phones display a notification indicating that a delegate is calling on
behalf of a boss, as shown next.
When a call is made on behalf of the boss’s line, a solid red bar is displayed on the line key on the boss’s
phone.
Join Conference Calls for a Boss
You can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call.
To add a boss’s line to a conference call:
1 Press the Conference soft key.
2 Dial the boss’s number or select the contact.
3 After the call is answered, press the Conference soft key.
4 After you have connected the boss’s line to the conference call, press End Call to leave the
conference call.
Alcatel-Lucent Shared Call Appearance
When your phone is registered with the Alcatel-Lucent CTS, you can use the Shared Call Appearance
(SCAP) feature to share a single line with other contacts as a member of a group. System administrators
assign members to SCAP groups.
This feature is not supported on VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Any SCAP group member can place, answer, hold, or resume calls on the line. SCAP group members can
also bridge in on a call on the shared line. Additionally, all group members can view the status of a call on
the shared line on their phones. Each line supports up to 21 call appearances.
This section includes information and instructions on using the following functions:
Placing a SCAP Call
Answering SCAP Calls
Bridging into Active Calls
Make Active Calls Public
Holding or Passing Calls
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 103
Placing a SCAP Call
Any group member can place a call on the shared line. When a member places a call on the shared line,
the other members are notified with a steady red LED light on the line key on members' phones. Multiple
group members can place outgoing calls while a call is in progress on the shared line.
Answering SCAP Calls
Any incoming call to the shared line rings on all group members' phones simultaneously, the call is displayed
on all members' screens, and a green LED light flashes on the line key.
Any group member can respond to an incoming call to the shared line. When a group member answers an
incoming call, the line key’s LED indicator on all phones changes to a steady red light to indicate the call
was answered. Members can also view the status of a call on the shared line by pressing and holding the
corresponding line key for one second. The call's status and the Bridge In soft key display for five seconds.
Bridging into Active Calls
Multiple group members can bridge into one call if the call is public. After a group member bridges into a
call, the call becomes a bridge call—a call between two or more SCAP members and another party.
Ask your system administrator about the maximum number of participants allowed on a bridge call.
If the call is private or if bridging is disabled, the Bridge In soft key does not display or you cannot bridge
into active calls answered by other group members. See the section Make Active Calls Public for more
information on private calls.
To bridge in on a call:
1 Press and hold the line key with the active call for one second.
2 Select Bridge In.
If enabled, a bridge tone plays notifying the other call participants that you are bridging in on the call.
Leave a Bridge Call
Any member in a bridge call can leave the call, and the call remains active.
To leave a bridge call:
» Select the End Call soft key, or place the handset in the cradle.
Your connection to the bridge call is ended, and the other call participants remain on the call.
You can rejoin a bridge call after leaving by pressing the Bridge In soft key again.
Make Active Calls Public
By default, all active calls on the shared line are private. After a call is answered, you can make the call
public and enable other SCAP members to bridge into the active call.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 104
To make a call public:
» During an active call, select Share.
The call is now public, the Private soft key is displayed, and other group members can bridge into the
call.
Make Calls Private
After you make a call public and allow group members to bridge into the call, you can make the call private
to prevent more group members from bridging into the call.
To make a call private:
» During an active bridge call, select Private.
The call is now private and other group members cannot bridge into the call.
Holding or Passing Calls
You can choose to hold or pass a call on the shared SCAP line. When you place a call on hold, the call is
held on your phone, only you can view the held status of the call, and only you can resume the call. See the
section Holding and Resuming Calls for more information on holding and resuming calls.
Passing a call enables other group members to resume the call on the shared line.
Pass SCAP Calls
When you pass a call, you enable SCAP group members to view the held status of the call and resume the
call. You cannot pass active bridge calls on the shared line.
To pass a SCAP call:
» During an active call, select Pass.
The call is placed on hold, and all members on the shared line can view and resume the passed call.
Resume Passed SCAP Calls
Any group member can resume a passed call on the shared line. When an active call is passed on the
shared line, all group members are notified of the call's new status by a flashing red LED light on the line
key on all members' phones, if enabled by your system administrator.
To resume a passed call on the shared line:
» Do one of the following:
Select the corresponding line key and lift the handset.
Press and hold the corresponding line key and select Resume.
When a passed call is resumed by another group member, the other group members are notified of the call's
new status with a steady red LED light on the line key on the members' phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 106
To delete numbers from the Simultaneous Ring list:
1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings.
2 Select a line.
3 Select Simultaneous Ring Personal.
4 Select the numbers you want to remove and press Delete.
Polycom, Inc. 107
Record Audio Calls
On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive
connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record
up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical
Bulletin 38084: Supported USB Devices.
When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a
message that tells you how much recording time is available. On the VVX 600/601, you can tap the USB
icon to view your recordings and USB properties.
Guidelines when Recording Calls
The following are a list of guidelines to follow when recording audio calls:
Inform contacts when you are recording a call.
Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.
Record a Call
You can record all active calls on your phone. You cannot record calls when there are no connected calls
on your phone, when you place a new call to transfer a call or initiate a conference, or when you have an
incoming call.
Make sure to inform your contacts on the call before you begin recording.
Web Info: How do I attach a USB flash drive to my phone?
To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support
page on Polycom Voice Support.
Troubleshooting: Why is my USB flash drive not displaying on my phone?
If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator and view the section USB Port for
more information.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 108
To record a call:
» During an active call, select Record > Start.
An R is displayed on the USB icon and the message “Recording in progress” is displayed in the status
bar.
Note that some tones made on your contact’s phone are recorded. When you mute the microphone while
recording, your audio is muted and only other participants’ audio in the call are recorded.
Pause a Recording
You can pause a recording during a call at any time while the call is active.
To pause a recording:
» Select Pause.
A P is displayed on the USB icon and the message “Recording Paused” is displayed in the status bar.
Resume a Recoding
When you resume a recording after pausing, the recording continues within the same file.
To resume the recording:
» Select Resume.
Stop Recording
You can choose to stop recording a call before the call ends. The recording also stops when the active call
ends, no matter who ended the call.
To stop recording:
» Do one of the following:
Select Stop.
Select Back > End Call.
When you stop recording, the USB icon is displayed in the status bar.
Note: Managing a call while you're recording
You can hold, end, transfer, or set up a conference call while you record, or while a recording is
paused. To manage a call during a recording, select Back and choose the task you want to perform.
To see the Recording soft keys again, select Record.
Caution: Removing a USB flash drive during a recording
Polycom recommends that you do not remove the USB flash drive while recording. The file being
recorded will be incomplete and cannot be played back later. When you remove the USB flash drive
while recording, you can also damage the flash drive.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 110
Pause and Resume Played Recordings
While you’re playing a recording, you can pause the recording, perform another tasks on your phone, and
resume the recording at any time.
To pause and resume a recording:
1 While the recording plays, select Pause.
2 Select Resume to continue playing the recording.
When you receive an incoming call while playing a recording, the recording is paused automatically. If you
do not answer or reject the incoming call, the recording remains paused until you select Resume.
Stop Playing a Recording
When you are finished listening to a recording, you can stop playing it by exiting the recording.
To stop playing a recording:
» Select Exit.
Rename a Recording
By default, recordings are labeled with the date of the recording. You can rename recordings to provide them
with more meaningful names.
To rename a recording:
1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse
Recordings.
2 From the Browse Recordings screen, select a recording.
3 Select Rename, update the filename, and select OK.
Delete Recordings
When you have played a recording or need additional space on your USB drive, you can delete recordings
on your phone.
To delete a recording:
1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings.
For VVX 1500 phones, navigate to Menu > Features > Removable Storage Media > Browse
Recordings.
2 From the Browse Recordings screen, select a recording.
3 Select Delete.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 112
Using a VVX Camera
With the Polycom VVX Camera attached to your VVX 500/501 or 600/601 phone, you can transmit video to
contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera
Quick Start Guide on the VVX Camera Support page. Check with your system administrator to make sure
your phone has the correct software and is enabled to handle video calls.
The following figure shows the VVX 500/501 phone with a VVX Camera attached.
VVX 500/501 phone and VVX Camera
After the camera is attached to your phone, a message indicating that your camera firmware is updating and
syncing with your phone displays. Do not remove the camera during this process. After your phone and
camera sync, the message “Camera ready” is displayed, and your camera is ready to use.
Control the Lens Angle
On your VVX Camera, you can control the lens angle for video calls.
To control the lens angle for video calls:
» On the top of the camera, slide the Lens Adjuster backward or forward slowly until the camera is at
the desired angle.
Stop Sending Video with the Privacy Shutter
You can use the privacy shutter on the VVX Camera to stop transmitting video during a call.
Web Info: Video conferencing etiquette
For more tips on proper video conferencing etiquette, see Polycom’s The Etiquette of Video
Conferencing and Telepresence.
Troubleshooting: Why is my phone not detecting my VVX Camera?
If your phone does not detect the VVX Camera when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator and view the section USB Port for
more information.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 118
Far-side video display settings
To change the way far-side video displays:
1 Navigate to Settings > Basic > Video > Video Screen Mode.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Screen Mode.
2 From the Video Screen Mode screen, select and adjust the video screen settings.
3 Select Save.
Display All Video Calls in Full Screen Mode
By default, the far-side video always displays in the Active Call screen. You can enable your phone to
display all incoming videos on the full screen.
To display all incoming video in full screen:
1 Navigate to Settings > Basic > Video > Video Call Settings.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Call Settings.
2 From the Video Call Settings screen, select Auto Video Full Screen > Enable.
When enabled, this setting automatically enables your phone to display far-side video in full screen.
When disabled, far-side video is displayed in the smaller Active Call screen.
3 Select Save.
Place a Video Call
This section explains how to transmit video during a video call on VVX 500/501, 600/601, and 1500 phones.
During a video call, you can stop sending your video, swap video, or view full-screen video. All these actions
affect only the call you’re in and not future video calls. To customize video settings, see the section Changing
Video Call Settings.
To place a video call:
1 Tap New Call, enter a number or select a contact, and tap Send.
2 After your contact answers, press the Video or Start Video soft key.
Your camera transmits video to your contact. On phones with the VVX camera, the LED light is green
when video is transmitting.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 120
Display Video Calls in Full Screen
You can display the far-side video on the full screen, and your PIP continues to display in the corner with
the soft keys hidden. In full screen, call details display along the bottom of the screen, including an icon that
you can select to exit full screen mode. The following figure displays full screen video on the VVX 600/601
phone.
Full screen mode on VVX 600/601 phone
To view video in full screen:
» Do one of the following:
Tap Video > Full Screen.
Tap .
Exit Full Screen View
You can exit full screen view and video in your default video display.
To exit full screen view:
» Tap . If you don’t see , tap the bottom of the screen until it is displayed.
Swap Video
You can switch the locations of your video and the far-side video. If you do this, your PIP is displayed in the
Active Call screen, and the far-end video, previously displayed in the Active Call screen, is displayed in the
PIP location. When you swap video so that your video is displayed in the Active Call screen, rather than in
the PIP, the message “Local camera” is displayed next to your video, as shown next.
Note: Why do I see a different No Video icon?
Depending on the phone or system that has stopped sending video, you may see a different icon than
the one shown above.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 121
Swapped video screens
To swap where video is displayed:
» During a video call, do one of the following:
Tap Video > Swap.
Tap the PIP.
Handling Video and Audio Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. In the Calls screen
on VVX 500/501 and 600/601 phones, you can identify the video call by the video stream that is displayed
next to the call’s details. On VVX 1500 phones, the active video call is displayed on the Active Call screen,
and all held calls display above the soft keys.
When two or more calls are video calls, only the active call displays video. On VVX 500/501 and 600/601
phones, all other video calls show a paused grayscale image of the far side taken just before the call was
held, as displayed next. When you resume a held video call, the held call becomes active and displays
video.
Multiple video calls on the Calls screen on the VVX 600/601 phone
Handle Conference Calls with Video
When you set up a conference, your phone displays video for only one conference participant at a time,
even if more than one participant can send video. The person whose video you see is the last person with
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 122
video enabled who joined the conference. If you use the Join soft key to set up the conference, you see the
video of the person who was held just prior to joining the conference.
When your system administrator enables the conference management feature on your phone, you can
select whose video to see. For more information on managing conference participants, see Manage
Conference Call Participants.
To change which conference participant’s video you see:
1 During a conference call, select Manage.
2 From the Conference window, select a contact and tap Select Video.
The person who previously displayed video is replaced with the person you selected.
The Select Video soft key does not display when you’re currently exchanging video with the selected party,
or when the party does not have video capability.
Managing Video Calls without a VVX Camera
When you do not have a VVX Camera attached to your VVX 500/501 or 600/601 phone, you can receive
video, but you cannot send video. Video always displays when the person you are talking with can send
video, and your phone is enabled to receive video.
Managing Audio and Video Calls
When you are in a call with a person who has a video-enabled device, the far-side video displays in the
Active Call screen. You can view the far-side on the Calls screen as well. For more information on viewing
and changing how the far-side video displays, see the sections Change How Far-Side Video Displays and
Display All Video Calls in Full Screen Mode.
If you place a video call on hold, the person’s video stream stops and is replaced by a paused grayscale
image taken just before you held the call, as displayed next. The person’s video stream returns when you
resume the call.
Note: Is it possible to view all video participants?
Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more
information, contact your Polycom reseller.
Note: Why do I see a different No Video icon?
Depending on the phone or system that has stopped sending video, you may see a different icon than
the one shown in the Changing the Video Call and PIP Displays section.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 128
Managing the Contact Directory
You can store a large number of contacts in your phone’s Contact Directory. Contact your administrator for
the exact number of contacts available on your phone.
You can perform the following tasks in your Contact Directory:
Search for Contacts in the Contact Directory
Add a Contact to the Contact Directory
View Contact Information
Update a Contact’s Information
Delete a Contact
Search for Contacts in the Contact Directory
In the Contact Directory, you can enter a search criteria to find your desired contact.
To search for a contact:
1 Navigate to Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and tap Contact Directory.
2 In the Contact Directory, select Search.
3 From the Search screen, enter your search criteria and select Search.
If you’re using the onscreen keyboard, tap then Search.
A list of search results is displayed.
Add a Contact to the Contact Directory
When you add a contact to your Contact directory, you can choose how much information you want to enter
for your contact. You are required to only enter a contact number for each new contact.
The following is a list of information you can enter for each contact:
First and Last Name The name of your contact.
Contact Your contact’s phone number.
Job Title Your contact’s position.
Email A personal or work email address.
Favorite Index An index number that displays in your Favorites list. For more information about
favorites, see Managing Favorites.
Label A label or title for your contact.
Note: Directory Fields are Administrator-Set
If your phone does not display all the above mentioned contact fields, see your system administrator.
The only required field in the Contact Directory is the Contact field, which includes the contact's phone
number.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 129
To add a contact to your Contact Directory:
1 In the Contact Directory, select Add or tap .
2 From the Add Contact screen, enter your contact’s information in the available fields.
You are required to only enter a number in the Contact field when adding a new contact to the
directory. You can choose to enter additionally information.
3 Select Save.
View Contact Information
From your Contact Directory, you can view information for any contacts saved to the directory.
To view contact information:
1 Navigate to Directories > Contact Directory.
On VVX 1500 phones, press the Directory key and tap Contact Directory.
2 In your Contact Directory, select a contact.
The Contact Information screen is displayed with the contact’s name and phone number. Additional
information, such as a job title, label, or email address, can also display.
Update a Contact’s Information
After you add a contact to your Contact Directory, you can update the contact’s information.
To update a contact’s information:
1 From the Contact Directory, select a contact.
2 From the Contact Information screen, do one of the following:
Select Edit or tap .
Select Info > Edit.
3 From the Edit Contact screen, update the contact’s information.
4 Select Save.
Delete a Contact
You can delete any contact from the Contact Directory.
To delete a contact:
1 From your Contact Directory, select a contact.
Tip: Saving contacts from the Recent Calls list and Corporate Directory to your Contact
Directory
To save a recent caller to your Contact Directory, see View Recent Calls.
If a Corporate Directory is available on your phone, you can add contacts from the Corporate
Directory to your Contact Directory. For information, see Managing the Corporate Directory.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 130
2 From the Contact Information screen, do one of the following:
Select Delete or tap .
Select Info > Delete.
A confirmation message is displayed, confirming that you want to delete the contact.
3 Select Yes to delete the contact.
Managing the Corporate Directory
Your system administrator can set up your phone so that you can access a Corporate Directory. However,
you cannot update your Corporate Directory, and your administrator determines which contacts you can
see. Check with your system administrator to find out if this feature is available on your phone.
You can do the following in the Corporate Directory:
Searching the Corporate Directory
Add Contacts from the Corporate Directory to the Contact Directory
Searching the Corporate Directory
In the Corporate Directory, you can perform a quick or advanced search of contacts.
Perform a Quick Search of the Corporate Directory
A quick search enables you to search for contacts using either their first name, last name, or by typing a few
letters in their name.
To perform a quick search of the Corporate Directory:
1 Navigate to Directories > Corporate Directory.
On VVX 1500 phones, press the Directory key, and tap Corporate Directory.
By default, a blank search screen is displayed.
2 From the Corporate Directory, enter the first few characters of the contact’s first or last name, and
select Submit.
The screen displays a list of contacts, starting with the most successful matches.
3 Select a contact and select View to view the contact’s information.
Perform an Advanced Search of the Corporate Directory
An advanced search enables you to choose to search for contacts by first name, last name, or phone
number.
To perform an advanced search:
1 Navigate to Directories > Corporate Directory.
On VVX 1500 phones, press the Directory key, and tap Corporate Directory.
By default, a blank search screen is displayed.
2 In the Corporate Directory, select AdvFind.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 131
3 From the Advanced Find screen, enter your search criteria, and select Submit.
The screen displays a list of contacts, starting with the most successful matches.
4 Select a contact and select View to view the contact’s information.
Save Corporate Directory Search Results
You can save your last search results so that the next time you view the Corporate Directory, the results of
your last search is displayed.
To save Corporate Directory search results:
1 Navigate to Settings > Basic > Preferences > Corporate Directory > View Persistency.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Corporate Directory
> View Persistency.
2 From the View Persistency screen, select Enabled.
Each time you view the Corporate Directory, your last search results automatically display.
Clear Corporate Directory Search Results
After you search for a contact, you can clear your search results and start a new search.
To clear your search criteria:
» On the Search screen, select Clear.
Add Contacts from the Corporate Directory to the Contact Directory
You can add contacts in the Corporate Directory to your Contact Directory. When you save a Corporate
Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are
saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly
and to add additional contact information. See the section Managing the Contact Directory for information
on viewing and editing contacts.
To add a contact to your Contact Directory:
1 From the Corporate Directory, search for a contact.
2 From the search results, select the contact, and select View.
3 From the Contact Information screen, select Save.
Search the Skype for Business Directory
The Microsoft Skype for Business Address Book Service (ABS) enables you to search for Skype for
Business and Microsoft Outlook contacts in the Skype for Business Directory, view a contact’s information
and presence status, call contacts from the directory search results, and save contacts to your Contact
Directory.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 132
To search the Skype for Business Directory:
1 Select Skype for Business Search on the Home screen or navigate to Directories > Skype for
Business Directory.
A search screen is displayed.
2 Enter your contact’s name. If you’re using the onscreen keyboard, tap .
The Skype for Business Directory displays your contact and similar contacts as you type your
contact’s name.
Saving Contacts from the Skype for Business Directory
You can add contacts from the Skype for Business Directory to your Skype for Business Contacts list or the
Contact Directory.
Save Contacts to Skype for Business Contacts
When you save a contact to your Skype for Business Contacts list, the contact’s name and email address
are saved.
To save a contact to your Skype for Business Contacts:
1 Search for your contact.
2 Select your contact and select Add to Contacts.
The contact is saved to your Skype for Business Contacts list.
Save Skype for Business Contacts to the Contact Directory
The first name, last name, and phone number of the contact are saved to the Contact Directory. You can go
to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
See the section Managing the Contact Directory for information on viewing and editing contacts.
To save a contact to the Contact Directory:
1 Search for your contact.
2 Select your contact and select View.
3 In the Contact Information screen, select Save.
Search the Outlook Directory
You can search for Microsoft Outlook contacts on your phone.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
To search for Outlook contacts on your phone:
1 Navigate to Directories > Outlook Search.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 133
2 Enter your contact’s first or last name. If you’re using the onscreen keyboard, tap after you have
entered your contact’s information.
Your contact and similar contacts are displayed automatically as you type your contact’s information.
Save Outlook Contacts to the Contact Directory
You can save Outlook contacts to the Contact Directory on your phone.
The first name, last name, and phone number of the contact are saved to the Contact Directory. You can go
to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
See the section Managing the Contact Directory for information on viewing and editing contacts.
To save Outlook contacts:
1 Search for your contact.
2 Select your contact.
3 Select Add to Contacts. If you do not see the Add to Contacts soft key, select the More soft key.
Searching the BroadSoft Directory
You can access and search the BroadSoft Directory on your phone, and you can choose to perform a simple
or advanced search for contacts.
The BroadSoft Directory is not supported on VVX 101, 201, and 1500 phones. Check with your system
administrator to find out if this feature is available on your phone.
Perform a Simple Search of the BroadSoft Directory
A simple search enables you to search for contacts using either their first name, last name, or by typing a
few letters in their name.
To perform a standard search:
1 Navigate to Directories > BroadSoft Directory.
A search screen is displayed.
2 Enter your search criteria, and select Submit.
Your search results display. The number of records that match your search criteria is displayed for
one second above the soft keys. A maximum of 50 contacts are available for viewing at one time.
Perform an Advanced Search of the BroadSoft Directory
An advanced search enables you to choose to search for contacts by first name, last name, or phone
number.
Troubleshooting: Errors when accessing the BroadSoft Directory
If the BroadSoft Directory cannot be reached, the message “Server Unavailable” is displayed. Contact
your system administrator.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 134
To perform an advanced search:
1 Navigate to Directories > BroadSoft Directory.
A search screen is displayed.
2 Select Advanced Search in the BroadSoft Directory.
The Advanced Search screen is displayed.
3 In the Advanced Search screen, choose to search for a contact by first name, last name, or a
contact number.
4 Enter your search criteria, and select Submit.
Your search results is displayed.
5 Choose your contact.
A contact details screen is displayed, as shown next.
Add BroadSoft Contacts to the Contact Directory
After you find your BroadSoft contact, you can add the contact to your Contact Directory on your phone.
The first name, last name, and phone number of the contact are saved to the Contact Directory. You can go
to the Contact Directory to see if the contact was saved correctly and to add additional contact information.
See the section Managing the Contact Directory for information on viewing and editing contacts.
To add a BroadSoft contact to the Contact Directory
» In the contact details screen, select Add to local directory.
Managing the GENBAND Address Books
When your phone is registered with the GENBAND server, you can access your Global Address Book and
Personal Address Book on your VVX phone. Check with your system administrator to find out if this feature
is available on your phone.
See the following sections for more information on using your GENBAND address books:
Using the Global Address Book
Using the Personal Address Book
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 135
Using the Global Address Book
GENBAND’s Global Address Book (GAB) is a read-only directory similar to the Corporate Directory, which
is a company directory enabled and populated with contacts by your system administrator. Using the GAB,
you can perform simple and advanced searches and save contacts to the Contact Directory or Personal
Address Book.
You can access the GAB from the Features and Directory menu on all VVX phones, or by pressing the
Directory key on the VVX 1500 phone.
Searching the Global Address Book
You can perform a simple or advanced search of the GAB on your phone.
Perform a Simple Search of the Global Address Book
A simple search enables you to search for contacts using either their first name, last name, or by typing a
few letters in their name.
To perform a simple search of the Global Address Book:
1 Navigate to Directories > Global Address Book.
On VVX 1500 phones, press the Directory key and select Global Address Book.
A search screen is displayed.
2 Enter your search criteria and select Submit.
The search results display with a list of contacts that match your search criteria.
Perform an Advanced Search of the Global Address Book
An advanced search enables you to choose to search for contacts by first name, last name, or phone
number.
To perform an advanced search of the Global Address Book:
1 Navigate to Directories > Global Address Book.
On VVX 1500 phones, press the Directory key and select Global Address Book.
A search screen is displayed.
2 In the Global Address Book screen, select AdvFind.
3 Select a search option and select Next. You can choose to search by a contact’s last name, first
name, or phone number.
4 Enter your search criteria and press Next.
Your search results display with the contact’s name and phone number.
Save a Global Address Book Contact to the Contact Directory
If you want to modify a GAB contact’s information, you need to save the contact to the Contact Directory or
the Personal Address Book, if enabled.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 136
To save contacts to the Contact Directory or Personal Address Book:
1 After you find your contact, select View.
2 In the Edit Contact screen, select Save.
The contact is saved to the Contact Directory or your Personal Address Book.
When you save a contact from the GAB to the Contact Directory or PAB, you can modify the contact’s
information and save the new contact information in the PAB or Contact Directory. For instructions on editing
contacts in the Personal Address Book, see Edit Contacts in the Personal Address Book. For information
on editing contacts in the Contact Directory, see Managing the Contact Directory.
Save Global Address Book Search Results
For the GAB, you can also enable View Persistency, which enables you to view your most recent search
results in the GAB after you have left the Directory screen.
To enable View Persistency:
1 Navigate to Settings > Basic > Preferences > Global Address Book > View Persistency.
On VVX 1500, navigate to Menu > Settings > Basic > Preferences > Global Address Book > View
Persistency.
2 Select Enable.
View Persistency is enabled and you can view your most recent search each time you return to the
GAB.
Using the Personal Address Book
The Personal Address Book (PAB) enables you to import contacts from GENBAND to the Contact Directory
on your VVX phone. Additionally, you can search for contacts, edit contact information, and save contacts
to the PAB.
You can access the PAB from the Features or Directory menu on all VVX phones and by pressing the
Directory key on the VVX 1500 phones.
View Contacts in the Personal Address Book
Contacts saved to your PAB display in the Contact Directory on the phone.
To view PAB contacts in the Contact Directory:
1 Navigate to Directories > Contact Directory.
On your VVX 1500 phones, press the Directory key and select Contact Directory.
The Contact Directory screen is displayed with a list of PAB contacts.
Note: Adding contacts to address books
Before importing contacts to your Polycom phone, make sure you save all of your contacts to your
PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB
ensures that your contacts are downloaded to the Contact Directory on your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 137
2 Select a contact and select Edit.
The contact’s information, including first and last name, directory number, nickname, and other
details is displayed.
Search Your Personal Address Book
You can search for contacts in the PAB by first name or last name.
To search the Personal Address Book:
1 In the Contact Directory screen, select Search.
Select the More soft key if you do not see the Search soft key.
The Directory Search screen is displayed.
2 Enter your search criteria and select Search.
The search results display with a list of saved PAB contacts.
Add Contacts to the Personal Address Book
When you add a new contact to the PAB, you must enter a unique nickname that is at least one character
long for each new contact. If you try to save a contact without a nickname, a message asking you to enter
a nickname is displayed.
To add a contact to the Personal Address Book on your phone:
1 In the Contact Directory, select Add or tap .
2 Enter your contact’s information, create a nickname for the contact, and select Save.
The contact is added to the Contact Directory on your phone and to the PAB on the server.
Delete Contacts from the Personal Address Book
When you delete a contact, the contact is deleted from your PAB on your phone and the GENBAND
Personal Agent.
To delete a Personal Address Book contact:
1 In the Contact Directory screen, select a contact and select Delete.
A message asking for confirmation to delete the contact is displayed.
2 Select Yes to delete the contact entry.
Edit Contacts in the Personal Address Book
You can edit contacts in the PAB on your phone or in your GENBAND Personal Agent on your computer. If
you modify a contact’s information on your phone or computer, the changes are automatically updated in
the Personal Agent and in the PAB on your phone.
Edit Contacts Locally
You can edit PAB contacts locally on your phone. When you edit contacts on your phone, your contact’s
information is updated in the Personal Agent as well.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 138
To edit Personal Address Book contacts on your phone:
1 In the Contact Directory screen, select a contact and select Edit.
2 Edit the information in the contact fields and select Save.
The contact’s information is updated in the PAB.
Editing Contacts Remotely
When you edit a contact’s information in the GENBAND Personal Agent on your computer, the contact’s
information is updated on the GENBAND Server. After the contact information is updated on the server, your
PAB contact’s information is updated immediately on your phone, and a notification with the nickname of
the modified contact is displayed on the phone.
When a contact is deleted, the phone deletes the contact from the PAB without any notification.
Troubleshooting: Modifying a contact entry fails
If adding, editing, or deleting a contact fails, a message is displayed with the reason the modification
failed. Depending on the reason for the failure, the database state can change to “out of sync”.
Contact your system administrator if an “out of sync” message is displayed.
Polycom, Inc. 139
Favorites and Contact Lists
On your VVX phone, you can add contacts as favorites, view and manage Skype for Business contacts,
view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. This section includes
the following topics:
Managing Favorites
Using Buddy Lists
Managing Skype for Business Contacts
Managing BroadSoft UC-One Favorites and Contacts
Managing Favorites
Favorites are the contacts in your Contact Directory that you will call most often. You can add contacts as
favorites from the Contact Directory, designate a index number for favorites, view favorites on the Home or
Lines screen depending on your phone, and delete favorites.
Add Favorites
Contacts that you add as favorites display on the Home screen on VVX 1500 phones, in the Lines screen
on other VVX phones, and in the Favorites list on all VVX phones. On all VVX phones, excluding the VVX
1500, a star is displayed for contacts saved as favorites.
To add a contact as a Favorite:
1 Navigate to Directories > Contact Directory.
On VVX 1500 phones, press the Directory key, and select Contact Directory.
2 From your Contact Directory, select a contact.
3 Select Add or Add to Favorites.
A notification is displayed asking if you want to automatically accept the next available index number,
or manually enter your own.
4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index
number.
You can enter a number up to 99 for VVX 101 and 201 phones or 9999 for all other VVX phones.
Note: Feature availability
Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available on your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 140
View Favorites
You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display
consecutively according to their index number. The contact with the lowest number is displayed first. To
reorder your favorites, see the section Reorder Favorites.
To see your Favorites list:
» Select New Call > Favorites.
View Favorites on the Home Screen
On VVX 1500 phones, favorites display on the Home screen below the phone number. On VVX 500/501
and 600/601, you tap the phone line to view favorites from the Home screen. You cannot view favorites from
the Home screen on VVX 101, 201, 300 series, and 400 series phones.
To view favorites from the Home screen on VVX 500/501 and 600/601 phones:
» From the Home screen, tap the phone line.
View Favorites from the Lines Screen
You can view a list of favorites on the Lines screen on all VVX phones, not including VVX 1500 phones.
To see your favorites from the Lines screen:
» From the Home screen, press .
Reorder Favorites
You can change the order in which your favorites display on the Home or Lines screen.
To reorder your favorites:
1 From your Contact Directory, select a contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Favorite Index, and enter a new favorite index number.
4 Select Save.
Delete Favorites
You can delete favorites to make room for new favorites.
To delete a favorite:
1 From your Contact Directory, select the contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Favorite Index, and delete the favorite index number.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 141
4 Select Save.
Using Buddy Lists
A Buddy list is a list of users whose status or presence you can monitor. Users can update their presence
setting to status such as Be right back, Out to lunch, or Busy, and you can view their status in real time from
your Buddy list. You can also view your buddies’ status from the Lines and Home screens, if your buddy is
a favorite.
In this section, you’ll learn how to:
Add Contacts to Your Buddy List
Monitor Contacts on Your Buddy List
View Your Watcher List
Block Contacts from Viewing Your Status
U
Add Contacts to Your Buddy List
If you want to monitor other people, you need to make sure they are in your Buddy list. You add people to
your Buddy list from your Contact Directory, so you must first add them to your Contact Directory before
adding them to your Buddy list. For information on adding a person to your contact directory see the section
Managing the Contact Directory.
To add a contact to your Buddy list:
1 From your Contact Directory, select a contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Watch Buddy > Enabled.
The default setting is Disabled. When enabled, the contact is added to your Buddy list so you can
monitor the contact’s status.
4 Select Save.
View Your Buddy List
When you enable the Watch Buddy setting for a contact, the contact is displayed in your Buddy list.
To view your Buddy list:
» From the Lines screen, select Buddies.
Tip: Quickly deleting a favorite
From the Lines screen, press and hold the favorite until the Contact Information screen is displayed.
Select Delete or tap . The contact remains in your directory, but is no longer a favorite.
Note: Buddies and Microsoft Skype for Business Server
If your phone is configured to work with Skype for Business Server, the way you manage contacts
who you can view their presence status is different. For more information, see Managing Skype for
Business Contacts.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 142
Monitor Contacts on Your Buddy List
You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy
from the Home and Lines screen.
Your buddies display an icon next to their name to indicate their status. The following table shows the
general icons and the status they represent. See the section Icons and Status Indicators for differences in
presence icons between phones.
To monitor your buddies from the Buddy list:
» Do one of the following:
Select Buddies or navigate to Settings > Features > Presence > Buddy Status.
On VVX 1500 phones, navigate to Menu > Features > Presence > Buddy Status.
From the Home screen, press .
View Your Watcher List
Contacts who can monitor your status are added to the Watcher list.
To display contacts that can view your status:
» Navigate to Settings > Features > Presence > Watcher List.
On VVX 1500 phones, navigate to Menu > Features > Presence > Watcher List.
A list of contacts that can monitor your status is displayed.
Block Contacts from Viewing Your Status
You can prevent someone from monitoring you by blocking the contact in your Contact Directory. If you
unblock the contact, the contact can add you to their Buddy list and monitor you.
Tip: Dialing buddies
You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the
buddy you want to call, and select Dial or
tap .
Buddy Status and Icons
Buddy Status Icon
Available
Busy
Away
Do Not Disturb
Offline
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 143
To block a contact from viewing your status:
1 From your Contact Directory, select a contact.
2 From the Contact Information screen, select Edit or tap .
3 From the Edit Contact screen, select Block Buddy > Enabled.
The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact
is displayed in your Blocked List.
4 Select Save.
View a List of Blocked Contacts
Contacts who cannot monitor your status are added to the Blocked List.
To display contacts that cannot view your status:
» Navigate to Settings >Features > Presence > Blocked List.
On VVX 1500 phones, navigate to Menu > Features > Presence > Blocked List.
A list of contacts that cannot monitor your status is displayed.
Unblock a Contact
From the Blocked list, you can unblock contacts and allow them to monitor your status.
To unblock a contact:
1 Navigate to Settings > Features > Presence > Blocked List.
On VVX 1500 phones, navigate to Menu > Features > Presence > Blocked List.
2 From the Blocked List screen, select a contact.
3 Select Unblock.
The contact can now monitor your status and is displayed in the Watcher list.
Managing Skype for Business Contacts
You can add Skype for Business contacts from the Skype for Business directory to your contact list and call
Skype for Business contacts on your phone.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Add a Contact to Your Microsoft Skype for Business Contact List
Contacts you add to your Skype for Business client display alphabetically in the Skype for Business contact
list on your phone until the maximum number of contacts is reached. See the following table for the
maximum number of contacts you can add to your phone. Note that when you delete a Skype for Business
contact from your phone, the contact is deleted from your Skype for Business client as well.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 144
To add a Skype for Business contact to your contact list:
1 Select Contacts or navigate to Settings > Features > Presence > Contacts.
2 Select Add, enter your contact’s email address, and select Submit. If you’re using the onscreen
keyboard, tap then Submit.
Your contact is added to your Contact list.
View Skype for Business Favorites and Groups
You can view the Skype for Business contacts you save as favorites on the Lines screen. In the next figure,
Betty, Lisa, Michelle, Marie, and Tom are Skype for Business contacts. You can view presence information
only for contacts you add as favorites in the Skype for Business client. If you add a Skype for Business
contact as a favorite on your phone, presence information for that contact does not display.
Favorite Skype for Business contacts on the Lines screen on VVX 300 series and VVX 500 series phones
You can also view groups created in your Skype for Business client on your phone. However, you cannot
create new groups, delete existing groups, or move contacts between groups on your phone.
To view your Skype for Business groups on your phone:
» Select Contacts > Groups or navigate to Settings > Features > Presence > Contacts > Groups.
All your Skype for Business contact groups display.
Assign Skype for Business Contacts to Line Keys
When you are signed into Skype for Business on your VVX phone, you can assign Skype for Business
contacts to a specific line on the phone or the VVX Expansion Module. For information on assigning contacts
to line keys on the expansion module, see the section Assign Skype for Business Contacts to VVX
Expansion Modules. You can choose to assign contacts to a line key from your Contacts list, or from
searching for a contact in the Lync Directory.
Maximum Number of Contacts Permitted
Phone Models Maximum Contacts
VVX 201, 300, 301, 310, 311,
400, 401, 410, and 411
100
VVX 500, 501, 600, and 601 200
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 145
To assign Skype for Business contacts to line keys on the expansion module:
1 Navigate to Settings > Basic > Line Key Customization.
2 Select Phone Line Keys.
3 Select a line key then select Assign.
4 Choose one of the following to assign your contact to the line key:
Select Lync Search and enter your search criteria to find a contact in the Lync Directory.
Select Contacts to choose a contact from the Contacts list.
5 Select your contact and press Assign.
The contact is assigned to the selected line key.
Skype for Business Contacts’ Presence Information
You can view a contact’s presence information on the Lines screen on your phone or in your Skype for
Business client on your computer. Presence information includes your contact’s availability and an activity
description.
The following table shows the presence icons that display for Skype for Business contacts on supported
VVX business media phones.
The following table shows the presence icons that display for Skype for Business contacts on VVX 300
series phones.
Presence Icons on VVX 400, 500, and 600 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a
Conference Call
Away, Be Right Back, Inactive, Off
Work
Do Not Disturb, Presenting, In
Presentation
Offline
Unknown
Blocked
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 146
The following table shows the presence icons that display for Skype for Business contacts on VVX 201
phones.
Presence Icons on VVX 300 Series Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a
Conference Call
Away, Be Right Back, Inactive, Off
Work
Do Not Disturb, Presenting, In
Presentation
Offline
Unknown
Blocked
Presence Icons on VVX 201 Phones
Icons Description
Available
Busy, In a Call, In a Meeting, In a
Conference Call
Away, Be Right Back, Inactive, Off
Work
Do Not Disturb, Presenting, In
Presentation
Offline
Unknown
Blocked
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 147
In the following example figure, Betty Cooper is available, Lisa Wong is Do Not Disturb, Marie Jones is
Away, and Michelle Dubois is in a call.
Presence information for Skype for Business contacts
View Contact’s Activity on VVX 201, 300, and 400 Phones
On VVX 201, 300 series, and 400 series phones, only a contact’s presence status is displayed on the Lines
screen. You can view your contact’s activity description in the Contact Information screen.
To view your contact’s activity description:
» Press and hold the contact’s line key for one second.
The Contact Information screen is displayed with your contact’s presence status and activity
description, as shown in the next figures.
View Contact Information on the Lines Screen
You can view your contacts’ presence and activity description on the Lines screen on VVX 500/501 and
600/601 phones. You can view additional information for your contact on the Contact Information screen.
To view the Contact Information screen on the Lines screen:
» Press and hold a contact’s line key for one second.
Note: Out of Office setting in Outlook displayed on presence icons
An asterisk on a presence icon indicates that a contact has set Outlook to Out of Office. For example,
if a contact's presence is displayed as Available with an asterisk, that contact is signed into Skype for
Business client as available but has set Outlook to Out of Office.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 148
View the Skype for Business Contacts’ Information
You can view the Skype for Business contact card for each of your Skype for Business contacts. From the
contact card, you can place a call to one of the available numbers for your contact or place a call directly to
a contact’s voicemail. You can view the following detailed information in the contact card, if available:
Name
Presence Status
Organization
Email address
Work number
Mobile number
Home number
Voicemail
To view the contact card:
1 Select the Contact soft key.
2 Select a contact and select Info.
The contact card is displayed with your contact’s presence status and contact information, as shown
next.
Change the Privacy Relationship for a Contact
In order for you to view detailed information for a contact, that contact must change your privacy relationship
to Friends and Family in the Skype for Business client. If your contact does not change your privacy
relationship to Friends and Family, you can view the work number, email address, and voicemail only for
that contact.
To change the privacy relationship for a contact:
1 In the Skype for Business client, select a contact, right-click, and select Change Privacy
Relationship.
Tip: Quickly viewing the contact card
You can quickly view the contact card for a Skype for Business contact by pressing and holding a
contact's line key.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 149
2 Click Friends and Family.
Your contact can now view all of your available contact information.
Managing BroadSoft UC-One Favorites and Contacts
You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the
Lines screen on your phone.
The VVX 101, 201, and 1500 phones do not support BroadSoft UC-One favorites. Contact your system
administrator to find out if this feature is available on your phone.
BroadSoft UC-One Contacts’ Presence Information
UC-One contacts are Enterprise Directory contacts that have Instant Messaging and Presence (IM&P)
enabled, and you can view their presence information on your phone. While you can view UC-One contacts
presence information on the Lines screen, you cannot change your presence status on the phone. You can
change your presence status only in the BroadSoft UC-One client on your computer.
The following table shows the presence icons that display for BroadSoft UC-One contacts on your phone.
View BroadSoft UC-One Contacts and Favorites
In addition to viewing UC-One contacts with presence information, you can also view other UC-One contacts
marked as favorites on the Lines screen. UC-One favorites who do not have Instant Messaging and
Presence (IM&P) enabled do not display presence information on your phone and instead display with a
flying handset icon .
You cannot mark UC-One contacts as favorites on your phone. You must mark contacts as favorites in the
BroadSoft UC-One client on your computer. Contacts marked as favorites in the BroadSoft UC-One client
display on your phone after one minute.
Note: Changing the privacy relationship for contacts assigned as delegates
You cannot change the privacy relationship for contacts assigned as a delegate for your line. Contacts
you assign as delegates must maintain a privacy relationship of Workgroup. If you try to change the
privacy relationship for a delegate, a notification is displayed in the Skype for Business client. See the
section Assign Delegates for more information.
BroadSoft UC-One Contact Presence Icons
Icon Description
Visible
Away
Do Not Disturb
Invisible, Offline, Unknown
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 150
To view BroadSoft UC-One contacts and favorites on the Lines screen:
» From the Home screen, press the Home key.
UC-One contacts and favorites display on the Lines screen, as shown in the following figure.
You can also call BroadSoft Favorites from the Lines screen by selecting a contact.
View BroadSoft UC-One Favorites in the Contact List
In addition to viewing UC-One favorites on the Home screen, you can also view your favorites in the UC-One
Contacts list.
To view BroadSoft UC-One favorites from the UC-One Contacts List:
1 Select Directories > UC-One Contacts.
2 Select the group name to view the list of contacts for that group.
In the example shown below, the green star indicates that Chris and Alfred are UC-One favorites.
Filter BroadSoft UC-One Favorites
You can filter your list of contacts either by Favorites or by status.
To filter BroadSoft UC-One favorites:
1 Select Directories > UC-One Contacts.
2 Select Filter or tap .
A filter selection screen is displayed.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 157
Managing Skype for Business Voicemail Messages
From the Skype for Business Voicemail screen, you can call a contact, delete messages, or mark unread
messages.
Call a Contact from Voicemail
After you listen to a contact’s voicemail, you can call the contact from the Voicemail screen.
To call a contact from the Voicemail screen:
» Select a message and select Call.
Delete Voicemail Messages
After you listen to a message, you can delete the message from your phone.
To delete a voicemail message:
» Select a message and select Delete.
Mark Message as Read
You can choose to mark unread messages that you do want to listen to as read. Marking a message as read
removes the message alert.
To mark a message as read:
» Select a message and select Mark As Read.
Send Instant Messages
You can send and receive instant messages using your phone. Instant messaging is an optional feature.
Contact your system administrator to find out whether instant messaging is enabled on your phone.
When you send a message, you can either select a message from a preset list of short messages, for
example, “Call me” and “Can’t chat now”, or you can use the dial pad or onscreen keyboard to enter a
custom message.
To send an instant message
1 From the Home screen, navigate to Messages > Instant Message.
On VVX 1500 phones, press the Message key and select Instant Message.
The Instant Messages screen is displayed.
2 If you have multiple lines on your phone, select a line.
3 From the Instant Messages screen, select the New soft key.
4 Enter a contact’s phone number, URL, or IP address, and select OK.
The phone number, URL, or IP address you entered is displayed on the screen.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 158
5 Do one of the following:
Press Select to choose a pre-scripted message from the Message Select screen.
Select Edit to compose a custom message, and enter your message.
6 Select Send.
Read Instant Messages
Instant messages display in the order they are received with the first message received displaying first.
To read instant messages:
1 From the Home screen, navigate to Messages > Instant Message.
On VVX 1500 phones, press the Message key and select Instant Messages.
2 If you have multiple lines on your phone, select a line.
The first message received is displayed.
3 Select the Next or Previous soft key to read additional messages, if available.
Reply to Instant Messages
After you read an instant message on your phone, you can send a reply to the message.
To reply to instant messages:
1 From the Instant Messages screen, select the Reply soft key.
2 Enter a message and select Send.
Delete Instant Messages
You can choose to delete older instant messages from your phone.
To delete instant messages:
» Select a message and select the Delete soft key.
Broadcasting Messages with Group Paging
Group Paging enables you to make pages—one-way audio announcements—to contacts subscribed to a
page group. Your administrator can enable your phone to operate in a broadcast mode called Group Paging
mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a
Paging Group.
Your system administrator can define up to 25 paging groups. Your system administrator can assign a label
to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives.
Each group has one of the following priorities:
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 159
Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two
users begin a broadcast on the same group at the same time, the phone with the lower serial number
continues to transmit while the other phone enters the receiving state. By default, all phones are
configured to receive broadcasts sent to group 1.
Priority By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Priority broadcasts play at the phone’s current audio level.
Emergency By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
Sending and Receiving Pages
To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed
to paging groups 1, 24, and 25. This means that you can send and receive pages to paging groups 1, 24,
and 25. Contact your system administrator to find out which paging group you are subscribed to.
Send Pages
When you send a group page, it is automatically sent to paging group 1, which is your default paging group.
You can change the default paging group to any group you want. To change the default paging group, see
the section Change the Default Paging Group. If you change your default paging group, you are
automatically subscribed to the group you selected.
You cannot send a page while you are in an active call.
To send a page:
1 From the Lines screen, select the Paging soft key.
2 From the Paging Groups screen, select the paging group to send the page to.
3 To begin a page, select Page.
Just before the page starts, you’ll hear an alert tone, and then the page begins.
4 Begin speaking.
5 To end the page, select End Page.
Receiving Pages
To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe
to a paging group, see the section Update Paging Group Subscriptions.
How you receive a page depends on the priority of the page, whether you are in an active call, and whether
your phone is set to receive a page during an active call. When you receive a page, the page is always
played through the phone’s speakerphone. You cannot play a page through your handset or headset.
You receive pages on the paging groups you are subscribed to as well as Group 24, Priority pages, and
Group 25, Emergency pages. When you enable Do Not Disturb, you only receive Emergency pages.
Non-emergency pages do not display or play on your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 160
Receiving Pages When You’re Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the
paging priority.
While a page plays, you can:
Hold the page.
End the page. This ends the page at your phone only.
Place a new call.
Listen to Pages during Active Calls
How you handle a page when you are in an active call depends on the page priority and whether your phone
is set up to receive a page when you are in an active call.
The following occurs when you receive a page during a call:
When your phone is set up to receive Normal pages during active calls, the page immediately plays,
and you hear audio from both the active call and the page.
When your phone is not set up to receive Normal pages during active calls, the page is displayed as
a Pending page.
When the page is a Priority or Emergency page, the page immediately plays. You hear audio from
the active call and the page.
To listen to a page during a call:
» Do one of the following,
For pages that play automatically during a call, hold the call to hear only the page.
For Pending pages, select Accept or hold the call.
When you adjust the volume of a non-emergency page, your phone uses the adjusted volume for
subsequent non-emergency pages. However, only your system administrator can change the volume of an
Emergency page.
Group Paging Settings
This section provides information on changing your default paging group, updating page group
subscriptions, and enabling pages to play during active calls.
Change the Default Paging Group
When you press and hold Paging, your page is automatically sent to the default paging group 1. You can
change the default paging group to any other group.
Password needed to access settings on your phone
The features described in this section require access to the Basic settings menu on the phone. If your
phone requires a password to access the Basic settings menu, contact your system administrator for
assistance customizing your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 161
To change the default paging group:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2 From the Group Paging Configuration screen, select Default Group, and select a new paging
group number.
When you press Paging, your phone sends pages using the new group.
Update Paging Group Subscriptions
By default, you are subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and
receive pages sent from these groups. You can change which groups you are subscribed to. However, you
cannot disable your subscriptions to Paging Groups 24 and 25.
To update your Paging Group subscriptions:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2 From the Group Paging Configuration screen, select Group Subscriptions.
3 From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes.
Enable Pages to Play during Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a page. This
setting is disabled by default, and when disabled, the incoming page is held in a Pending state, it does not
disrupt the call, and you cannot hear the page.
When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call
and the page.
To enable or disable pages to play during an active call:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > Group Paging.
2 From the Group Paging Configuration screen, scroll to Accept While Busy, and enable or disable
the setting.
Broadcasting Messages with Push to Talk
The Push-to-Talk (PTT) feature enables you to transmit messages and listen to replies much like a
walkie-talkie.
Your system administrator sets up the feature, defines up to 25 channels for PTT mode, and assigns a label
to each channel that easily identifies the channel, such as All, HR Dept, Shipping Staff, or Executives.
Each group or channel has one of the following priorities:
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 162
Normal By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two
users begin a broadcast on the same group/channel at the same time, the phone with the lower serial
number continues to transmit while the other phone enters the receiving state. By default, all phones
are configured to receive broadcasts sent to channel 1.
Priority By default, broadcasts sent to channel 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level.
Emergency By default, broadcasts sent to channel 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
Sending and Receiving PTT Broadcasts
By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT
broadcasts on Channels 1, 24, and 25.
When you end a PTT broadcast, the channel remains open and enters a 10-second waiting period. This
waiting period gives people who received the broadcast a chance to respond. If no one responds within the
waiting period, the channel closes.
Send PTT Broadcasts
You can choose a channel to broadcast on before you send a PTT broadcast, or you can hold the Talk soft
key to immediately begin broadcasting on Channel 1, the default channel.
You can change your default channel to any other channel (see Change the Default Channel). When you
change the default channel, you are automatically subscribed to the channel you selected.
While you send a broadcast, you can pick up the handset, or press the Speakerphone or Headset
key, and continue speaking. You can also press the Mute key to mute your audio so that the people
receiving your broadcast do not hear anything. This behavior is similar to a phone call.
To send a PTT broadcast:
1 Select Talk.
2 From the PTT Channels screen, select a channel.
A list is displayed with the default channel, the most recent channel you sent a broadcast on, and
other channels you can broadcast on.
3 Press and hold Talk to start the broadcast. Be sure to hold Talk throughout the entire broadcast.
A transmitting beep is played then the phone displays the channel information.
4 Begin speaking.
5 When you finish your broadcast, do one of the following:
Release Talk.
When you release Talk while sending the broadcast, the broadcast temporarily stops and enters
a 10-second waiting period. During this period, the channel remains open to give others a chance
to reply. At any time during the waiting period, you can resume your broadcast by pressing and
holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast
ends.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 163
Select End PTT.
After you select End PTT, you can immediately initiate another broadcast on another channel,
even if the previous broadcast is in the waiting period.
Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe
to a channel, see Update Channel Subscriptions.
How you receive a PTT broadcast depends on the broadcast priority, whether you are in an active call, and
whether your phone is set up to receive broadcasts during active calls.
When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non-emergency
broadcasts do not display or play on your phone.
Receiving PTT Broadcasts When Not in an Active Call
When you receive a broadcast and you are not in an active call, the broadcast immediately plays, regardless
of the broadcast priority.
When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all
subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level
of an Emergency broadcast.
Listen to PTT Broadcasts during Active Calls
How you handle a broadcast when you are in an active call depends on the broadcast priority and if your
phone is set up to receive a broadcast when you are in an active call.
The following occurs when you receive a broadcast during an active call:
When your phone is set up to receive Normal broadcasts during an active call, the broadcast
immediately plays. You hear both the active call and the broadcast.
When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed
as a Pending broadcast.
When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear
the active call and the broadcast.
To listen a broadcast during a call:
» Do one of the following,
For broadcasts that play automatically during a call, hold the call to hear only the broadcast.
For Pending broadcasts, select Accept or hold the call.
Reply to PTT Broadcasts
When a broadcast ends, the broadcast enters a 10-second waiting period. During this period, the channel
remains open to receive or send additional broadcasts.
Tip: Automatically sending a PTT broadcast
To automatically send a PTT broadcast on the default channel, press and hold Talk. After the
transmitting beep, begin speaking.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 164
To reply to a PTT Broadcast:
1 During the 10-second waiting period, press and hold Talk
2 Begin talking.
The broadcast is sent to all people listening on the channel.
3 When you finish talking, release Talk.
The broadcast enters another waiting period until someone broadcasts again. If no activity occurs
within the waiting period, the channel closes and no more broadcasts can take place.
End PTT Broadcasts
After you end a broadcast, the channel remains open so others can respond.
To end PTT broadcasts:
» Do one of the following:
Release Talk:
The broadcast enters a waiting period, and you cannot initiate another broadcast on another
channel until the waiting period ends.
Select End PTT:
The broadcast ends, and you cannot resume the broadcast by pressing and holding Talk on the
same channel. You can immediately initiate another broadcast on another channel.
Push-To-Talk Settings
This section provides information on the changing your default channel, updating channel subscriptions,
and enabling broadcasts to play during active calls.
Change the Default Channel
When you press and hold Talk, your broadcast automatically transmits on the default channel 1. You can
change the default channel to a different channel.
To change the default channel:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
2 From the PTT Channel Configuration screen, select Default Channel, and select the number of
the channel you want to use.
When you press Talk, your phone sends broadcasts using the new channel.
Password needed to access settings on your phone
The features described in this section require access to the Basic settings menu on the phone. If your
phone requires a password to access the Basic settings menu, contact your system administrator for
assistance customizing your phone.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 165
Update Channel Subscriptions
You can subscribe to any channel that has been enabled by your administrator and appears in your
channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
To subscribe to additional PTT channels:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
2 From the PTT Channel Configuration screen, select Channel Subscriptions.
3 From the Channel Subscriptions screen, select the channel you want to subscribe to, and select
Yes.
Enable PTT Broadcasts to Play During Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a PTT
broadcast. The default setting is disabled by default, and when disabled, your phone does not play
broadcasts while you are in a call, but holds them in a Pending state instead. When you enable the Accept
While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the
broadcast.
To enable PTT broadcasts during an active call:
1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT
Configuration > PTT Push to Talk.
2 From the PTT Channel Configuration screen, select Accept While Busy, and select Enable.
Polycom, Inc. 166
Use Applications on Your Phone
VVX phones can support optional applications configured by your system administrator. Ask your system
administrator if your phone supports any of the applications discussed in this section, which includes the
following topics:
Using the Calendar
Navigating the Browsers
Using the Launch Pad on VVX 1500 Phones
Using the Calendar
When your VVX phone is configured to connect to Microsoft Exchange Server, you can view and join
meetings scheduled in your Microsoft Outlook application from your phone.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
Open the Calendar
You can access the calendar on your phone to view and join your meetings for the day.
To open the calendar:
» Select Calendar from the Home screen or navigate to Settings > Features > Calendar.
The calendar displays your meetings for the day, which is Day view.
Navigate Day View
In Day view, you can see your scheduled meetings for the day, and you can navigate to a previous or
upcoming day.
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
Troubleshooting: Why doesn't the calendar display?
If you select Calendar, and the Calendar does not display, it is possible your login credentials are
incorrect or the Calendar is not connected. See the section Troubleshoot the Calendar for more
information.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 169
2 From the Calendar Settings screen, select Alert Tone.
3 Choose an alert tone and tap Play to hear the tone.
Disable Meeting Reminders
Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders
for all meetings. You can choose to disable meeting reminders so they do not display on your phone for any
meetings.
To disable meeting reminders:
1 Navigate to Settings > Basic > Preferences > Calendar Settings > Reminder Settings.
2 From the Reminder Settings screen, select Reminder > Disable.
Joining Calendar Meetings
You can join any meeting from the calendar or from meeting reminders using the meeting number.
Join Meetings from the Calendar
You can join meetings from the Calendar from Meeting view.
To join a meeting from Meeting view:
1 From Day view, select the meeting.
2 In Meeting view, select a meeting number.
Join a Meeting from a Meeting Reminder
You can join a meeting from the meeting reminder when it displays before a meeting.
To join a meeting from a meeting reminder:
» Select the meeting number that is displayed in the reminder.
Join a Meeting with an Alternate Number
If the meeting organizer has provided alternate numbers you can use to join the meeting, you can choose
to view and use alternate numbers to join the meeting.
To join a meeting using an alternate meeting number:
» Do one of the following:
From Meeting view, select More Actions and choose a number.
From the meeting reminder, select Detail > More Actions, and select a number.
Troubleshooting: Why don't my meeting reminders display?
If you have enabled meeting reminders, but your phone is not displaying them, make sure that your
login credentials are correct.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 170
Join Skype for Business Meetings from the Calendar
You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting
view.
To join a Skype for Business meeting from Meeting view:
1 From Day view, select the meeting.
2 In Meeting view, select Join Skype for Business Meeting, as shown next.
Navigating the Browsers
VVX phones support the following types of browsers:
Idle Browser Displays non-interactive web content (not supported on VVX 1500 phones).
Web Browser Enables you to search and navigate web pages (not supported on VVX 101 and 201
phones).
Ask your system administrator if the Idle and Web browsers are available on your phone.
View the Idle Browser
The Idle Browser shows non-interactive web content on the Lines screen that displays when your phone
doesn’t have any calls in progress. Your system administrator determines what displays on the Idle Browser
for your phone.
When your phone is idle, you can view an Idle Browser when you switch between the Home and Lines
screens. To see the Idle Browser, you need to enable the screen saver (see the section Enabling Screen
Savers).
To view the Idle Browser:
» When your phone is not in a call, press .
Use the Web Browser
The Web Browser is an interactive browser that you can use to search the Internet and view web pages.
From the Web Browser, you can select hyperlinks to view more web pages, enter information into text
boxes, and scroll through web pages. There are scrolling indicators on the screen that indicate your position
on the web page.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 171
When you open the Web Browser, a toolbar with navigation and editing soft keys is displayed for three
seconds along the bottom of the screen, as shown next. You can use the navigation and editing soft keys
to navigate between web pages and enter information into text boxes in the Web Browser.
To view the Web Browser:
» From the Home screen, select Applications. On VVX 1500 phone, press the Applications key.
Browser Navigation Soft Keys
The navigation soft keys in the Web Browser enable you to view previous web pages, refresh the current
page, return to the browser’s Home page, or return to your phone’s Home screen. The following table lists
the navigation soft keys that display in the Web Browser.
Enter Information into the Browser
The editing icons in the Web Browser enable you to enter information in text boxes.
To display the editing icons:
» Select a text box in the Web Browser.
The following table lists the editing icons that display in the Web Browser.
Navigating the Web Browser
Icon Action
Returns to the previous web page.
Refreshes the current web page.
Stops refreshing.
Returns to the browser’s home page.
Displays the toolbar permanently so it does not hide every three seconds. When the toolbar is
permanently enabled, the icon changes to .
Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press
the touchscreen until the toolbar displays. (VVX 500/501, 600/601, and 1500 phones)
Returns to the phone’s Home screen.
Editing and Entering Text in the Web Browser
Icon Action
Selects lowercase, uppercase, or numerical mode, or a special character encoding.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 189
To reactivate Headset Memory Mode:
» Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls
by using the controls on your headset. To use EHS, you need a headset that includes a serial control
interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface
requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the
base unit wirelessly, which enables you to use your headset even if you’re some distance away from your
phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS
controls. Check with your headset’s user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.
Setting the Headset Base Unit Options
Before you connect your headset to your phone and use EHS, you need to set the following options for your
specific headset model:
For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer
to your headset documentation or contact Jabra support.
For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the
headset base unit. For details, refer to the guide that comes with your headset.
For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on the back
of the headset base unit. For additional details, see your headset’s documentation or contact
Sennheiser support.
Enable Electronic Hookswitch
After you set the base unit options for your headset and connect your headset to your phone, you can enable
EHS.
To enable electronic hookswitch on your phone:
1 Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a
headset to your phone.
2 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset >
Hookswitch Mode.
3 Select one of the below modes for your specific headset:
Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or
adapter.
Choose Sennheiser
if an EHS-compatible Sennheiser headset is attached with an EHS cable or
adapter. If your phone does not have a menu selection for Sennheiser, select Jabra instead.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 190
Choose Regular Mode (default) if another headset is attached.
Change the Headset Mode
Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for
you to control your phone using your headset, your headset must be in soft phone mode. If you cannot
operate the phone from your headset, it is possible your headset is in desk phone mode.
To change to soft phone mode:
» Press and hold the headset hookswitch until you hear a sound or message on the headset.
Using Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the
controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place
calls on hold. See your headset’s user documentation for information on controlling calls from your headset.
When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on
your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch control
on the headset ends the active call and answers the incoming call. To place the existing call on hold and
answer the incoming call, answer the call on your phone.
Disconnect Your Headset
If you want to disconnect or change your headset, you need to properly detach your headset from your
phone.
To disconnect a headset:
1 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset >
Hookswitch Mode.
2 Select Regular Mode.
3 Remove the EHS adapter from the serial port on the back of the phone.
Using Bluetooth Headsets with VVX 600 Phones
VVX 600/601 phones support Bluetooth headsets as well as analog and USB headsets. If your system
administrator has enabled Bluetooth capability for your phone, you can use a Bluetooth headset to handle
calls. When a Bluetooth headset is connected and in use, the headset key glows blue. If you have
multiple types of headsets connected to your phone, the Bluetooth headset is used automatically for all
calls.
This section provides you with information on how to enable Bluetooth on your VVX 600/601, how to pair
and connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to
disconnect and remove your headset.
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 194
To find your computer’s IP address:
1 Click Start > All Programs > Accessories > Command Prompt.
2 In the Command Prompt, type
ipconfig
and press Enter.
3 Note your server address on the IPv4 Address line, as shown next.
Connect Using the Indirect Method
After you find your phone’s IP address, you can start the PDC program and connect your phone to your
computer using the indirect method.
To connect using the indirect method:
1 Click Start > Programs > Polycom > Polycom Desktop Connector.
The PDC icon is displayed as an active program on your taskbar as shown next.
2 Navigate to the PDC Configuration screen on your phone:
For VVX 1500 phones, navigate to Menu > Settings > Basic >PDC Configuration.
For other VVX phones, navigate to Settings > Basic >PDC Configuration.
3 From the PDC Configuration screen, set the Status field to Enabled.
4 In the Phone Orientation field, specify whether your phone is to the left or right of your computer
monitor.
5 In the Desktop User field, enter your Windows login name.
6 In the Server Address field, enter your computers IP address or FQDN. The IP address enables
your phone to locate and identify your computer on the network.
7 Select Save.
Your settings are saved and the Basic screen is displayed.
158

Brauchen Sie Hilfe? Stellen Sie Ihre Frage.

Forenregeln
1

Forum

polycom-vvx-601
  • warum sehe ich nicht die Namen auf den Telefon die Eingespeichert sind wenn mich der Kontakt anruft? Eingereicht am 9-5-2019 14:01

    Antworten Frage melden
  • warum sehe ich nicht die Namen auf den Telefon die ich Eingespeichert sind wenn mich der Kontakt anruft? Eingereicht am 9-5-2019 14:00

    Antworten Frage melden
  • Wie erfolgt die Inbetriebnahme des VVX 601. Sign in Adress, Domain, User Passwort Eingereicht am 16-5-2017 14:02

    Antworten Frage melden

Missbrauch melden von Frage und/oder Antwort

Libble nimmt den Missbrauch seiner Dienste sehr ernst. Wir setzen uns dafür ein, derartige Missbrauchsfälle gemäß den Gesetzen Ihres Heimatlandes zu behandeln. Wenn Sie eine Meldung übermitteln, überprüfen wir Ihre Informationen und ergreifen entsprechende Maßnahmen. Wir melden uns nur dann wieder bei Ihnen, wenn wir weitere Einzelheiten wissen müssen oder weitere Informationen für Sie haben.

Art des Missbrauchs:

Zum Beispiel antisemitische Inhalte, rassistische Inhalte oder Material, das zu einer Gewalttat führen könnte.

Beispielsweise eine Kreditkartennummer, persönliche Identifikationsnummer oder unveröffentlichte Privatadresse. Beachten Sie, dass E-Mail-Adressen und der vollständige Name nicht als private Informationen angesehen werden.

Forenregeln

Um zu sinnvolle Fragen zu kommen halten Sie sich bitte an folgende Spielregeln:

Neu registrieren

Registrieren auf E - Mails für Polycom VVX 601 wenn:


Sie erhalten eine E-Mail, um sich für eine oder beide Optionen anzumelden.


Das Handbuch wird per E-Mail gesendet. Überprüfen Sie ihre E-Mail.

Wenn Sie innerhalb von 15 Minuten keine E-Mail mit dem Handbuch erhalten haben, kann es sein, dass Sie eine falsche E-Mail-Adresse eingegeben haben oder dass Ihr ISP eine maximale Größe eingestellt hat, um E-Mails zu erhalten, die kleiner als die Größe des Handbuchs sind.

Ihre Frage wurde zu diesem Forum hinzugefügt

Möchten Sie eine E-Mail erhalten, wenn neue Antworten und Fragen veröffentlicht werden? Geben Sie bitte Ihre Email-Adresse ein.



Info