3. What do I do if the Unit shuts down while cooking?
As a safety feature, the Power AirFryer Pro Plus has an Auto Shut-Off device that prevents damage from
overheating. Unplug and allow the Unit to cool down. Plug back in and restart with the Power Button.
4. Does the Unit need time to heat up?
Preheating is needed when you are cooking from a cold start, add 3 mins. to the cooking time to compensate.
5. Is it possible to shut off the unit at any time?
Press the Power Button once or open the door.
6. Can I check the food during the cooking process?
You can remove the Rotating Mesh Basket at any time while cooking is in progress. During this time, you can
flip the contents on the Air Flow Racks if needed to ensure even cooking. Time and temperature will resume
where you left off.
7. Is the Power AirFryer Pro Plus dishwasher safe?
Only the accessories are dishwasher safe. The Unit itself containing the heating coil and electronics should
never be submerged in liquid of any kind or cleaned with anything more than a hot, moist cloth or nonabrasive
sponge with a small amount of mild detergent.
8. What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact the manufacturer and follow the procedures set forth by the warranty.
Failure to do so could render your warranty null and void.
9. Can the door come off?
Yes, it can. Open the door slightly (about 1 in./2.5 cm from the closed position), and gently lift up on the door
hinge. The joints will slide out. You may clean the unit and windows more easily. To put the door back on, have
the door slightly open as before, then align the hinge so the joints fall into the slots. Then, close the door.
60-Day Money-Back Guarantee
If you decide that you don’t love this product, your order is covered by our 60-Day MoneyBack Guarantee. You
have 60 days from the day you receive your product to request a replacement product or refund of the purchase
price minus processing and handling fees. To receive a refund or replacement, you must return the product to us
at your expense. To return the product, call customer service at 1-973-287-5197 and request a return
merchandise authorization number. Pack the product carefully and include in the package a note with (1) your
name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase
or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return
merchandise authorization number on the outside of the package.
Send the product to the following return address:
Power AirFryer Pro Plus
Tristar Products
500 Returns Road
Wallingford, CT 06495
We are very proud of the design and quality of our Power AirFryer Pro PlusTM.
This product has been manufactured to the highest standards. Should you have any questions, our friendly
customer service
