Reporting a Problem and Servicing Information
Breakdown (U.S.) – Phone 800-958-8324
If your vehicle breaks down, please do not instruct a third party (a dealer, garage or friend)
to fix the problem. Phone the Service Department immediately as failure to do so will
invalidate your warranty.
When phoning the Service Department with a problem:
• Please be as clear as possible when explaining your difficulty (worthwhile writing
your problem down before calling).
• Listen to the Service Operators as they will ask you a series of questions. Please
answer them as precisely as possible. This helps to determine the problem so the
Service Engineer can bring out the correct parts.
Remember:
• When your vehicle is under warranty, there are certain situations where it will not
be covered, such as tires or damage. Make sure you understand what’s covered
under warranty.
• Before you book an engineer for a possible problem, make sure there is a problem.
If the engineer does not find anything wrong, you will be charged for a call out.
Servicing (U.S.)- Phone 800-958-8324
• This vehicle is designed for minimum maintenance, but it is essential that a
qualified engineer services the vehicle once a year. If the vehicle is used
constantly, we recommend twice-yearly maintenance.
• Make sure the engineer fills in the handbook on completion for all servicing carried
out on your vehicle.
• Keep all receipts for servicing and repairs with this handbook. This may add value
if/when selling your vehicle and may be required in the event of a warranty claim.
• On completion of the service, test the vehicle before the engineer leaves and make
sure you are satisfied with the work carried out.
