Bedienungsanleitung Rais Nexo (Seite 40 von 114) (Deutsch, Englisch, Holländisch, Dänisch, Französisch, Schwedisch, Norwegisch, Finnisch)

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If you experience any minor problems with your stove, or if

you are wondering about anything, you may perhaps nd the

answer below. But of course, if your question is not listed you

are more than welcome to get in touch with us.

WHY IS MY STOVE NOT BURNING THE WAY IT

SHOULD?

In most cases, we nd that stoves do not burn the way they

should because of the way they have been let. Please read

the section entitled “General information on lighting your

stove” carefully before getting started. There are three things

in particular that cause stoves not to burn correctly:

The damp is open too far (it should only be fully open during

the initial phase, i.e. for 5-10 minutes).

The door is opened too quickly after lighting the stove. Be

patient and allow the re to die down so that just glowing

embers are left before you add more wood.

You are not using enough wood, or the wood you are using is

too thick or too wet. It will be difcult to get your chimney to

draw if the wood is not burning as it should.

WHY IS MY STOVE MAKING “CLICKING NOISES”?

Little clicking noises are normal when the stove is in use. This

is due to hot materials expanding.

WHY DOES THE GLASS TURN BLACK?

This may be because your wood is too wet or the damper on

the stove is adjusted too far down. Check how damp your wood

is, and make sure you give your stove enough air when lighting

it before closing the door so that the stove warms up properly.

WHY IS SMOKE COMING OUT OF THE DOOR?

This may be because your chimney is not drawing properly.

Check whether the ue or chimney is blocked. If your stove

is situated near to the kitchen, check whether the extractor

hood is switched on – if it is, switch it off and open a window

near to the stove for a short time. This smoke may also appear

if you open the door too quickly when adding new wood. Try

opening the door more slowly.

WHY IS MY STOVE GIVING OFF AN ODOUR?

The stove may begin to give off smoke and odour if there is

insufcient oxygen for combustion. Allow more air into your

stove using the damper.

WHY IS MY STOVE GETTING TOO HOT?

You should not adjust your damper downwards if you nd

your stove is giving off too much heat in your room. The tem

perature can only be controlled by adjusting the amount of

wood you use. Use less wood and vent the room.

WHY IS MY STOVE COVERED IN SOOT ON THE

OUTSIDE, ABOVE THE DOOR?

Set on the outside of the stove is usually due to opening the

door while there are still tall ames in the combustion cham

ber. Always wait until the re has burned down before ope-

ning the door. This may also be caused by opening the door

too quickly. Always open the door slowly and carefully. How

ever, please be aware that it is not possible to prevent a small

amount of ash and soot emerging when you use the stove.

WHY IS MY STOVE BURNING TOO FIERCELY?

If your stove is burning too ercely, this may due to a leak in

the door seal. This has to be replaced as stated in the instal

lation guide. It may also be due to your chimney drawing too

much. In this case, a regulating damper should be tted. You

can ask a chimney sweep, tter or dealer to come to your

home and check whether your chimney is drawing correctly.

WHY IS MY STOVE NOT BURNING SUFFICIENTLY?

If your stove is not burning sufciently, this may be due to

several things: insufcient wood, insufcient supply of air to

the ventilation in the room, failing to clean the ue, a leaking

chimney or a

leak between the chimney and the ue.

WHAT CAN I DO IF MY CHIMNEY IS NOT DRA-

WING PROPERLY?

If your chimney is failing to draw properly, this may be due to

many different things:

· Too low a temperature difference – if your chimney is insula-

ted poorly, for example.

· A high outdoor temperature (in summer, for example)

· No breeze

· The chimney is positioned too low and in a sheltered lo

cation

· The wrong air in the chimney

· The chimney and ue are blocked

· The house is too “sealed” (no fresh air supply)

· Negative smoke extraction (when the chimney is drawing

poorly)

A cold chimney or difcult weather conditions can be com

pensated for by supplying more air to the stove than usual.

If your chimney is continuing to malfunction, we recommend

that you contact your dealer or chimney sweep.

I AM ENCOUNTERING OTHER DIFFICULTIES WITH

MY STOVE

Many queries or issues relating to the use of stoves are down

to local conditions (such as draughts, for example) If you are

experiencing a problem for which no answer is given here,

please contact your RAIS/attika dealer.

FREQUENTLY ASKED QUESTIONS - FAQ

12 - GB

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