Randall Warranty!
Randall Amplifiers, a Division of U.S. Music Corporation warrants the product
you have purchased to be free of defects in materials and workmanship in normal
use for a period of two (2) years from the date of original purchase. This warranty
shall run to the original purchaser when purchased from an Authorized Randall
Dealer. The manufacturer warrants speakers for a period of (1) years. The
manufacturer warrants tubes for a period of (90) days. Defective parts found
during the applicable warranty period with proof of purchase will be replaced or
repaired without charge if the complete product is returned to US Music Corp or
any Authorized Randall Service Center within the U.S.A. Randall reserves the
right to use materials readily available at the time of the repair. All Warranty
service requires Proof of Purchase (sales receipt) to be presented at time of service
request. Any repair or service performed by any person of entity other than an
Authorized Service Center is not covered by this limited warranty. The customer
pays transportation to and from Randall factory service or any Randall Authorized
Service Center. Rental stock is warranted for (1) year from date of invoice to the
Authorized dealer. Warranty on rental units is not transferable.!
What is covered against manufacturing defects!
Parts and Labor to correct any defect in materials used and any defect attributable
to workmanship.!
What is not covered:!
Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS).
Freight carrier must be notified upon receipt of items to insure freight damage
claim resolution. Shipping damage not filed with carriers within (48) hrs upon
receipt will not be covered under warranty. Report any shipping damage within
(48) hrs of receipt to the Randall Customer Service Dept at 1-800-877-6863, ext.
5120. Keep all original documents and packing materials to insure freight damage
claim resolution. Merchandise that has been modified after original shipment from
the Randall factory. Products whose serial numbers have been altered or removed.
Exterior normal wear and tear damage to the finish due to misuse, operation
outside the specified ratings, neglect or accident. Warranty claims by anyone other
than the original purchaser. Randall is not responsible for any items left in
protective covers or cases, (We strongly advise that all personal items such as
chords, cables, tuners, etc… be removed!) freight charges to and from the factory
or an Authorized service center on customer owned goods, any and all charges
incurred from priority service requests (Rush Service) or priority shipping for
replacement parts. Any and all charges if no problem is found.!
Return Authorization!
All items being returned for any reason must have a Return Authorization number.
This RA# must be placed on the outside of the carton of the item being returned or
the carton will be refused upon delivery. Please call the customer service
department at 1-800-877-6863, ext. 5120, for the return authorization number.
Dealer stock items will be returned to the dealer freight prepaid.!
An Authorized Warranty Service Center must perform any and all field warranty
service work. Customer will not pay for parts and/or labor provided the problem
found is within warranty guidelines. Proof of purchase must be provided at the
time of service request. Transportation charges to and from the Authorized
Warranty Service Center are the responsibility of the customer. Rush service
charges and special freight charges for required parts are not covered under
warranty and are also the responsibility of the customer. If a unit is not easily
transported to an authorized service center, the customer is responsible for
technician travel charges. Any charges for labor or processing when no problem is
found are also not covered under warranty. Any charges incurred for work
performed by an unauthorized service center are the responsibility of the customer. !
Warranty terms may very per country, check warranty terms
with local Distributor or at point of purchase.
