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SkyScales RS-741S-E
7
GBR
IV. BEFORE CONTACTING SERVICE CENTRE
Problem Possible cause Solution
The scale does
not work
The scale is not turned on
Switch on the appliance by pressing
the button
The battery is worn out
Replace the battery following the
procedure outlined in “Before Operat-
ing” section
Weight readings
are inaccurate
You selected wrong unit of
measurement
Select the desired unit of measure-
ment
You did not follow the recom-
mended weighing procedure
Always place the scale on a at and
horizontal surface
The unit auto-
matically turns off
Auto Off feature activated
The scale automatically turns itself off
after use in 5 minutes
The attempt of
synchronization
or transferring the
data from the ap-
pliance to the
mobile device
failed
Bluetooth
function on the mobile
device is disabled
Enable
Bluetooth
function on the mo-
bile device
Ready for Sky
app on the mobile
device is deactivated
Run the
Ready for Sky
app on the mo-
bile device
The Kitchen Scales and mobile
device are far away from each
other or there are strays for the
radio signal.
Ensure the distance between devices
does not exceed 15 metres and there
are no strays for transmission of radio
signal.
Note! In case any failure occur in the operation of the Ready for Sky app, it is not ob-
ligatory to apply to the service centre. Apply to REDMOND technical support service
and obtain the consultation of our specialists on error elimination and/or failure in
Ready for Sky operation. Your comments and suggestions concerning application op-
eration will be taken into account upon successive update. Contact data of user support
service of REDMOND appliances can be found in your country on the website www.
redmond.company. You may also obtain the help, lling the contact form provided on
the website.
In case you didn’t manage to eliminate the defects, please, refer to the authorized
service centre.
V. PRODUCT WARRANTY
We warrant this product to be free from defects for a period of 2 years from the date
of purchase. If the appliance fails to operate properly within the warranty period and
is found to be defective in material or workmanship, we will repair or replace it. This
warranty comes into force only in case the purchase date can be proved with an origi-
nal warranty service coupon containing a serial article number and accurate impress
of the company of the seller. This limited warranty does not cover damage caused by
the failure to use this product for its normal purpose or in accordance with the instruc-
tions on the proper use and maintenance of the product, or any kind of repair works.
Do not try to disassemble the device and keep all package contents. This warranty does
not cover normal wear of the device and its parts (lters, bulbs, non-stick coating,
sealing rings, etc.).
Service life and the applicable product warranty period start on the date of purchase
or the date of manufacture (if the purchase date cannot be established).
You can determine manufacture date by the serial number on the identication label
on the housing of the device. The serial number consists of 13 digits. The 6th and 7th
digits of the serial number refer to the month, whereas the 8th digit refers to the year
of manufacture.
Service life of the product, established by the manufacturer is 3 years from the date of
purchase, provided that the appliance is used and maintained in accordance with the
user manual and applicable technical standards.
Environmentally friendly disposal (WEEE)
The packaging, user manual and the device itself shall be taken to the
applicable collection point for the recycling of electrical and electronic
equipment. Do not throw away the electronic waste to help protect the
environment.
Old appliances must not be disposed with other household waste but must be col-
lected separately. Municipal disposal of recyclable wastes is free of charge. The owners
of old appliances are required to bring it to a waste facility centre. With this little extra
effort, you can help to ensure that valuable raw materials are recycled and pollutants
are treated as appropriate.
This appliance is labelled in accordance with European Directive 2012/19/EU –
concerning used electrical and electronic appliances (waste electrical and elec-
tronic equipment WEEE).
7

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