Bedienungsanleitung REMKO BL261 (Seite 14 von 32) (Englisch)

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Troubleshooting and customer service

The units and components are manufactured using state-of-the-art production methods and tested several

times to verify their correct function. However, if malfunctions should occur, please check the functions as

detailed in the list below. Please inform your dealer if the unit is still not working correctly after all function

checks have been performed!

Fault Possible cause Checks Remedial measures

The unit does not start or

switches itself off.

Power outage, undervoltage,

defective mains fuse / main switch

in OFF position

Are all electrical

installations functioning correctly?

Check the voltage and

if necessary, wait for it to come

back on

Damaged mains cable Are all electrical

installations functioning correctly? Repair by specialist

Wait time after switching on is

too short

Have approx. 5 minutes

elapsed since the restart? Schedule longer wait times

Working temperature fallen below

/ exceeded

Are the fans in the indoor unit

and outdoor component working

correctly?

Take into account the temperature

range for the indoor unit and

outdoor component

Electrical surges caused by

thunderstorms

Have there been lightning strikes

in the area recently?

Switch off the mains protection

and switch it back on /

have it checked by a specialist

Fault in external

condensation pump

Did the pump shut down due to

a fault?

Check and if necessary clean the

pump

The unit does not respond

to the remote control.

Transmission distance too far /

receiver affected by interference

Does the indoor unit beep when

pressing a key?

Reduce the distance to less than

6 m or change position

Defective remote control Is the unit running in manual

mode? Replace the remote control

Receiver or transmitter unit

exposed to excessive solar

radiation

Does it function correctly in the

shade?

Place the receiver and/or

transmitter unit in the shade

Electromagnetic ﬁelds are

interfering with transmission

Does it function after removing

potential sources of interference?

Signal is not transmitted when

sources of interference are

operational

Key in remote control jammed /

two keys pressed at same time

Does the “Send” symbol appear

on the display?

Release the key / only press one

key

Batteries in remote control are ﬂat Have new batteries been inserted?

Is the display incomplete? Insert new batteries

The unit is running but

only provides reduced or no

cooling or heating

performance.

Filter is unclean / air intake /

outlet blocked by foreign objects Have the ﬁlters been cleaned? Clean the ﬁlters

Doors and windows open.

Heating/cooling output increases

Have structural /

usage modiﬁcations been made?

Close windows and doors / install

additional units

Neither cooling nor heating mode

has been set

Is the cooling/heating symbol

shown on the display? Correct the settings for the unit

Fins on outdoor component

blocked by foreign objects

Is the fan on the outdoor

component running? Are the ﬁns

unobstructed?

Check the fan or winter controller,

reduce the air resistance

Leaking cooling circuit Are there signs of frost on

the ﬁns of the indoor unit?

Repair by specialist

Condensate is leaking out

Drainage pipe on collection

container clogged / damaged

Is unrestricted condensate

discharge ensured?

Clean the drainage pipe and

collection container

Faulty external condensation

pump or ﬂoat

Is the condensation tray full and

the pump running?

Call out a specialist to replace the

pump

Condensation has collected in the

condensate line

Has the condensate line been

laid on an incline and is it

unobstructed?

The condensate line must be on

an incline. If necessary, clean the

line

Condensate does not drain off

Are the condensate lines unblocked

and is there a steady incline?

Are the condensation pump and

ﬂoat switch functioning correctly?

Install the condensate line on

an incline and clean if necessary

/ if the ﬂoat switch or the

condensation pump is defective,

have them replaced

Malfunctions

REMKO BL

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REMKO BL261 Seite 14

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