Bedienungsanleitung REMKO RKS371H (Seite 12 von 28) (Englisch)

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Troubleshooting

This unit has been designed using state-of-the-art manufacturing processes and it has been tested repeatedly to

ensure that it is working properly. However, should problems occur, refer to the following list.

If all functional checks have been performed and the unit is still not operating properly, contact the closest dealer or get in

touch directly with REMKO GmbH & Co. KG.

G G

The power cord must be disconnected from the power source (fuse and repair switch) and

secured against being accidentally switched on before any work is done on the unit!

Problem Possible cause Check Remedy

The device does not start or

switches itself off automatically.

Power failure, low current, electri-

cal supplier network problems

Are all other electrical components

working? Is the green LED on the

indoor unit blinking? Was the power

supply interrupted temporarily?

After power returns:

RKS 327 to 371: starts again in the

selected mode after 3 minutes.

Defective power fuse / main switch

is off

Are all currents for lighting

functional?

Replace power fuse /

Switch on main switch

Power supply line damaged Are all other electrical components

working?

Maintenance by authorised service

centre

Amount of time waited after switch-

ing the unit on was too short

Did approximately five minutes

elapse after starting the device?

Schedule longer waiting periods

Temperature during operation is

either too high or too low

Are the fans on the indoor unit and

the outdoor part working ?

Pay attention to the temperature

ranges of the indoor unit and the

outdoor part

Excess current from thunderstorms Was there recently lightning in the

area?

Switch off the power fuse and re-

start / maintenance by authorised

personnel

Problem with the external conden-

sation pump

Did the pump switch trigger an

automatic shut-down ?

Check pump and clean if neces-

sary

Board, fuse or sensors have inter-

nal defect

LEDs for Operation, Pre.Def. or

Timer blinking 5 times per second?

Maintenance by authorised service

center

The indoor unit does not respond

to the remote control.

Timer setting to “On” Is the timer set? Delete programming and wait for

the unit to start

New batteries have been incor-

rectly inserted

Are the ends lined up properly? Insert batteries correctly

Transmission distance is too far /

reception disrupted

Transmission signal when the but-

ton is pressed at a distance of ap-

prox . 3 m ?

Reduce distance to less than 6 m

and change location

Remote control is defective Does the unit operate in manual

mode?

Replace remote control

The sun is too strong on the re-

ceiver or transmitter

Does the unit work in the shade? Cover the transmitter or receiver

Electromagnetic fields are disrupt-

ing transmission

Does the unit function after elimi-

nating possible sources of disrup-

tion?

No signal transmission when de-

vices which are potentially disrup-

tive are operated simultaneously

Remote control button is stuck / two

buttons being pressed simultane-

ously

Does this symbol appear on the

display?

Unstick button / only press one

button

Remote-controlled batteries are

dead

Have new batteries been inserted?

Is the display incomplete?

Replace batteries

Temperature setting too high Is the selected temperature higher

than the temperature of the room?

Lower selected temperature

Dirty filter / input or output opening

blocked by foreign objects

Have the filters been cleaned? Clean filters

Windows and doors open / In-

creased need for heating / cooling

capacity

Has there been a change in the

design or use of the unit?

Close windows and doors / assem-

ble additional units

“Cool” function not set Is the cooling symbol ( )

activated on the display?

Correct the unit setting

“Heat” function not set Is the heating symbol ( )

activated on the display?

Correct the unit setting

Plate fins of the outdoor part

blocked by foreign objects

When the fan of the outdoor part is

running, can the exchanger plate

fins move freely?

Check fan or winter regulation

mechanism, reduce air resistance

Condensation is leaking from the

indoor unit.

Drainage hose of the collection

container is blocked / damaged

Can condensation drain freely from

the unit?

Clean drainage hose and collec-

tion container

External condensation pump or

float regulator defective

Is the collection container full of wa-

ter and the pump is not working?

Have pump replaced by authorised

service centre

The unit is either not cooling/

heating at all or only a little bit.

COOL

HEAT

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