Troubleshooting Tips
My lights aren’t turning on when Floodlight
Cam detects motion.
The lights only turn on for motion when it’s
dark outside. If it is dark out and the lights still
aren’t turning on, adjust the motion settings
for the lights, by selecting Light Settings in
the Ring app, and then selecting Advanced
Settings.
I’m having issues with video/audio quality
and/or load times.
Issues with video and/or audio are usually
related to problems with Wi-Fi signal strength
or Internet speed. For an optimal experience,
we recommend Internet speeds of at least
1–2Mbps. Check your Internet speed by
selecting Device Health in the Ring app, then
selecting Test Your Wi-Fi.
If your Internet speed is sufficient, then look
at Signal Strength in Device Health. If Signal
Strength is not Good, you’ll need to boost the
Wi-Fi signal to your Floodlight Cam, which can
be done with our product, Chime Pro.
