I’m having trouble
completing the in-app
setup.
When the in-app setup fails, look at the
light on the bottom of your Spotlight Cam.
The light color indicates the issue.
Flashing red means your Wi-Fi password
was entered incorrectly. Select your Wi-Fi
network in your phone settings, select
the option to forget it, then reconnect to
it again to confirm that you’re using the
correct password during setup.
Flashing blue means your Spotlight Cam
may be too far from your router to get a
decent signal. You may need to get a Ring
Chime Pro to boost the Wi-Fi signal to your
Spotlight Cam.
Learn more at: ring.com/chime-pro
Flashing green indicates a possible issue
with your internet connection. Unplug your
modem or router for 40 seconds, plug it
back in, then repeat the setup process.
Why can’t I find the
temporary Ring network
on my phone?
Sometimes your phone fails to pick up the
temporary Ring network. If this happens, go
to your phone settings, turn off your Wi-Fi
connection, wait 30 seconds and turn it
back on.
If the Ring network still fails to appear,
ensure that your Spotlight Cam has at
least one battery inserted, and that it’s fully
charged.
If none of the above helped…
Perform a hard reset on your Spotlight Cam
by holding down the setup button for 15
seconds, waiting 30 seconds and repeating
the setup process.
If that didn’t help…
Turn off cellular data and Bluetooth on your
mobile device and try the setup again. You
can re-enable them once setup is finished.
If that didn’t help…
Try performing the setup on a different
mobile device.
4948
