Why can’t visitors hear me on my Ring
when I talk through the app?
If you’re on an iPhone or iPad, check
the microphone permissions on your
device. Select Settings, find Ring and
select it. Make sure that the switch next
to Microphone is toggled on.
If you’re on an Android device, go
to Settings > Application/Apps
> Application Manager > Ring >
Permissions. Ensure everything here is
on.
Spotlight Cam lights up, but I can’t
complete the in-app setup.
First, double-check your Wi-Fi password,
since this is the most common cause of
setup problems.
Second, check the distance to your Wi-
Fi router or access point. Installing your
Spotlight Cam too far from your access
point may cause setup issues.
In this case, a Ring Chime Pro can help
boost your WiFi signal and provide
audible alerts from your Spotlight Cam
and other Ring products.
Learn more at: ring.com/chime-pro
Why is my video or audio quality
poor?
Issues with video or audio quality are
usually related to Wi-Fi signal strength
or Internet speed. For an optimal
experience, we recommend Internet
speeds of at least 2Mbps. Check your
Internet speed by selecting Device
Health in the Ring app, then selecting
Test Your Wi-Fi.
If Internet speed is sufficient, stand near
your Spotlight Cam and look at Signal
Strength in Device Health. If Signal
Strength is not Good, we recommend
adding a Ring Chime Pro to boost the
Wi-Fi signal to your Spotlight Cam.
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