If you don’t see the Microphone option, then uninstall
and reinstall the Ring app. When prompted to allow
microphone access, choose “Allow.”
I’m not receiving motion alerts
First make sure you’ve configured Motion Detection,
and that Motion Alerts are turned on (see pg. 24).
To further troubleshoot issues with not receiving
notifications, select Device Health in the Ring app and
then select Troubleshoot Notifications.
Why is my video and/or audio
quality poor?
First, determine the cause. Remove your Ring Doorbell
and bring it inside near your router. Press the front
button on your Ring Doorbell and look at the video in
the Ring app.
If you get good video quality near the router, you need
to extend your Wi-Fi signal.
We recommend Chime Pro to boost the signal to your
Ring Doorbell. Learn more at: ring.com/chime-pro.
If video quality is still poor near your router, test your
internet speed by selecting Device Health in the Ring
app, then Test Your Wi-Fi.
The instructions in the app will help you diagnose and
solve any issues related to poor video quality.
© 2017 Bot Home Automation, Inc.
RING, ALWAYS HOME, and CHIME are trademarks of Bot Home Automation, Inc.
Last updated: 10/03/17
