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Troubleshooting
Problem Items to check Cause/Action Page
Problems with the pedals
Unusual sound is heard
when you press the pedal
Could the adjuster located under
the pedal not be in contact with the
oor?
The adjuster may have loosened as you used the pedal. Lower the
adjuster so that it contacts the oor. If you are using the piano on
carpet, lower the adjuster so that it presses strongly against the oor.
p. 7
Pedal does not work, or is
stuck”
Is the pedal connected correctly? Check the pedal jack located on the back of the piano. p. 5
Could you have disconnected or
connected the pedal cord while the
power was on?
If you disconnect the pedal cord while the piano is powered-on, the
pedal eect might remain applied. Connect or disconnect the pedal
cord while the piano is powered o.
Could you have changed the way in
which the pedal eect is applied?
If the right pedal part is set to “Right it applies only to the right-hand
tone; if set to “Left, it applies only to the left-hand tone. p. 25
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will aect only the right-hand
keyboard zone and the left pedal will aect only the left-hand
keyboard zone.
Could you have changed the
function of the pedal?
If the function of the sostenuto pedal (center pedal) or the soft
pedal (left pedal) have been changed, they will not operate as the
sostenuto pedal or the soft pedal. Restore the settings of the “Center
Pedal Function and “Left Pedal Function.
p. 25
Problems with song playback
Only the sound of a
particular instrument in a
song does not play
When you press the [Part] button,
are there parts (Right, Left, Accomp)
that are unlit in the screen?
Parts that are not shown in the screen do not sound. Select an unlit
part to highlight it so that it produces sound. p. 12
Song volume is inaudible
or too low
Could the Song volume be set too
low?
Depending on the data format of the song, raise the “Song Volume
SMF” or “Song Volume AUDIO” value. p. 24
Changing the “Song
Volume” does not change
the volume.
Could the SMF Play Mode be set to
“Internal”? Set the SMF Play Mode to “External. p. 25
The selected sound
changes when you play
back a song
Could the SMF Play Mode be set to
“Internal”? Set the SMF Play Mode to “External. p. 25
Can’t play back a song
saved in USB ash drive
Is the le extension .WAV or .MP3”
or “.MID”?
This piano can play back three types of le: WAVE format or MP3
format audio les, and MIDI les.
Names of songs saved
on the USB ash drive do
not appear in the screen
Does the le have a .MID extension?
Could the song name information
in the le be blank or consist only of
spaces?
Song names can be shown in the screen only for les that have a
.MID” extension. If the song name information in the le is blank
or consists only of spaces, the song name is not shown in the piano
screen.
Problems with recording
Can’t record
When you press the [Part] button, is
the part to be recorded blinking in
the screen?
Select the part in the screen that you want to record, so that it blinks. p. 14
Can’t record audio Is a USB ash drive connected to the
USB Memory port?
Audio recording cannot be performed unless a USB ash drive is
connected.
Volume diers between
recording and playback
Could the song volume be set too
low?
Depending on the data format of the song, raise the “Song Volume
SMF” or “Song Volume AUDIO” value. p. 24
The tonal character of the
piano changes when you
record
Could you be recording with a tone
that you created in Piano Designer?
Some of the Piano Designer settings might not be reproduced when
you play back a song.
Could you be playing back a song
that you audio-recorded to an USB
ash drive?
If you want to record with the same tonal character as when you play
the keyboard, record your performance as SMF.
Other problems
Even though you’re using
headphones to mute the
sound, a thumping sound
is heard when you play
the keyboard
The keyboard of this piano is designed to simulate the mechanism of an acoustic piano. Even on an acoustic
piano, a thumping sound is actually being produced when you press a key. Such sounds do not indicate a
malfunction.
Marks appear on the
cloth portion of the piano
If your hands or feet, or other objects, touch the cloth portion located around the music rest or near your
feet, the cloth might be wrinkled, causing it to appear marred or discolored, but this does not aect the
performance of the unit.
30

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