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Bicycle Industry Group (BIG) guarantees that the product supplied will work as intended, according to the
conditions given in this warranty.
Name:
Purchase date:
Address: Model/type:
Post code / Town:
Purchased from:
Telephone number: Frame number:
WARRANTY customer
In order for the warranty to be valid, please register on our website to use the warranty, within two weeks of purchase www. etsservicnederland.nl. Save the purchase
receipt yourself ot he bicycle/ tness.
Store this section carefully, together with the purchase receipt. This warranty is only valid if you have register on our website, within two weeks of purchase www.
etsservicnederland.nl. This section must be completed and provided together with the original purchase receipt in the event of repairs being necessary.
Your service request can be made via:
77
7777
77
7
Internet http://www. etsservicenederland.nl/service.html
777
.,
Servicetelephone
+31 (0)570 - 606 939
777
E-mail*: info@ etsservicenederland.nl
Available from Monday to Friday From 9.00 to 12.30 hours
777
Fax*: +31 (0)570 - 677 014
777
Postadres: Bicycle Industry Group (BIG)
Solingenstraat 49
7421 ZR Deventer, The Netherlands
* Please mention name, address, phone/mobielphone, model/type, bought from, problem description, evt. with reference to relevant part.
Supplementary conditions of guarantee.
Article 1 Guarantee conditions
1.1. Bicycle Industry Group (BIG) guarantees that all Products
to which this guarantee certi cate is related are free from faults
in the design and/or material, in accordance with the provisions
of these terms and conditions.
1.2 Bicycle Industry Group (BIG) will issue a guarantee to the
rst owner of the Products. With each subsequent owner, the
guarantee issued to the rst owner will lapse. Each owner, with
the exception of the rst owner, will have to recover any damage
from the seller of the bicycle. The guarantee is not transferable.
1.3 The period of validity of the guarantee, as well as the
expiration of the guarantee, is set out in the following articles.
Article 2 Validity of the guarantee
2.1 The guarantees issued by Bicycle Industry Group (BIG)
are valid for the following periods for the following parts of the
bicycle:
a. Frame 5 years (not applicable to tness equipment)
b. Other parts: 2 years.
2.2 No guarantee will be issued for parts that are liable to wear,
unless there are any faults in the design and/or material. This
will include, inter alia, tubes, tyres, chains, chain rings, free
wheel, brake pads, sprocket wheel, cables, light ttings, handle
bars, etc.
Article 3 Guarantee exclusions
3.1 The guarantee will explicitly not be valid in the following
cases:
a. If the damage is caused by wear, incorrect assembly and
assembly of non-original parts, as well as any omitted necessary
maintenance and faulty settings of parts of the bicycle / tness
equipment;
b. If the damage is caused by accidents, misuse, destruction,
incorrect or insuf cient maintenance and the incorrect following
of instructions from the user manual, as well as the late or
unprofessional replacement of parts of the bicycle or tness
equipment;
c. If the damage is caused by abnormal use, which will include,
in any event: use on a competitive level, stunts, jumping,
transport of heavy loads, commercial purposes, bicycle hire
or any other activities which, in the opinion of Bicycle Industry
Group (BIG), are equal to the aforementioned situations and
cases;
d. If the bicycle / the tness equipment has not been maintained
in accordance with the instructions for use of the accompanying
manual;
e. If the damage is caused by climatological in uences, such as
weather-staining of the paintwork and rust formation;
3.2 The costs of transport and (dis-)assembly of the bicycle
from and to Bicycle Industry Group (BIG) are not covered by
the guarantee and will be at the bicycle owner’s expense. This
also applies to any shipping and labour costs arising from the
guarantee claim.
Article 4 Parts covered by guarantee
4.1 Whilst the guarantee is valid, the parts covered by these
guarantee conditions, of which Fiets Service Nederland has
established that they have a fault in the design and/or material,
will be repaired or, if necessary, replaced, or will be reimbursed.
Fiets Service Nederland will decide, at its sole discretion,
whether the parts will be repaired, replaced or reimbursed.
4.2 If a certain part of the bicycle / tness equipment is covered
by the guarantee, the part will be replaced by an original part or,
if unavailable, by an alternative part that is at least equivalent.
New parts may differ from original parts.
Article 5 Submission of the claim
5.1 Claims under these guarantee conditions must be submitted
through Fiets Service Nederland. Fiets Service Nederland
will decide, in consultation with Bicycle Industry Group (BIG),
whether or not you are entitled to claim for compensation under
the guarantee. The dealer’s assessment does not mean that
your claim under these guarantee conditions will be allowed.
5.2 Fiets Service Nederland reserves the right to decide at its
sole discretion whether or not the owner will be entitled to claim
for compensation under these guarantee conditions
5.3 The parts that are sent must be clean, whilst any parts of
the bicycle / the tness equipment that are not covered by the
guarantee conditions and which do not have any faults in the
design and/or material must be disassembled. When applying
for a guarantee, the owner of the bicycle / tness equipment
must submit the original proof of purchase to an of cial dealer,
authorised by Fiets Service Nederland.
5.4 The parts that have a fault in the design and/or material
will not be returned to the owner after the guarantee has been
honoured.
Article 6 Liability
6.1 A guarantee claim accepted by Fiets Service Nederland
does not imply that Fiets Service Nederland accepts liability for
any damage suffered. The liability of Fiets Service Nederland will
never extend beyond that which is set down in these guarantee
conditions. Any liability on the part of Fiets Service Nederland for
indirect damage is excluded.
Article 7 Applicable law
7.1 These guarantee conditions are subject to Dutch law. If
any provision of these guarantee conditions is null and void
or annullable, it shall not affect the validity of the rest of these
guarantee conditions.
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